I liked that it was clean and comfortable and close to UPMC Presbyterian Hospital. My uncle that was traveling with me, was having some testing done at the hospital.

I made two phone calls to the number provided on the website and I wasn’t able to get through to the front desk either time. So I grabbed this reservation Online with the understanding that the credit card was provided for just a 6 PM hold and that gave me the freedom to make a change if I needed to. The staff at the front desk was unable to give us a lower rate. (Eg The applicable rate for somebody who is a patient at UPMC Presby) Because she said that this reservation was already prepaid (?) through booking.com. So I felt that we were overcharged.

I liked the room, which was spacious. I also liked the valet parking, which was 7/24, and the staff were nice. The front desk was also very helpful to respond to your needs.

I didn’t like the coffee in the room, where powder creamer was used. So, I got coffee from the lobby in the morning because there was cream.

the hotel was well located and there were stores such as CVS nearby. Bus stop was also nearby. Hotel was near the University which was important.

Breakfast was not great but ok. I had to ask more than one person for information about taking a bus and # to downtown that I think everyone at the front desk should have known.

I stayed here because of its proximity to Trees pool at PITT becacause I was participating in Senior Olympics. This hotel was VERY accommodating to all of us who stayed here, offering discounts on food in the restaurant and maps of how to get to the pool. ( It was a very short and uncomplicated walk up “cardiac hill”) This is a beautiful hotel, the rooms are comfortable and quiet, large bathroom. Wi-Fi was good. Breakfast was $16.00. There is a nice restaurant with a limited menu. Staff are very nice, friendly and helpful. Parking is not free.

The price of breakfast and $30.00 a day to park. There aren’t a lot of places to eat nearby.

The check-in process was quick and efficient. The front desk staff were polite and were always smiling. The room was clean, and the bed was comfortable. Valet attendants were quick each time I needed my car. The location of the hotel was within walking distance of universities as well.

Only issue I encountered was connecting to wifi.

staff worked with me to adjust my type of room- although it took several phone calls...

above, and pulling into parking ramp to unload often had a big wooden "horse" block -difficulrt to pull in checking into hotel, also if bar was staffed in afternoon our group would of purchased...,

The location is perfect for my purpose of visit. Other than the hotel restaurant, there are many options on the streets. The public transport - bus is easy and convenient. The staff were super helpful and friendly. They were very responsive to my questions. One even showed me what apps to use to buy tickets for the bus and to track the bus step by step.

None. The staff were responsive like refilling the body soap quickly.

The location was perfect for visiting my granddaughters at Pitt. An easy walk to their dorms. Also to walking to museums and the Botanical Gardens.

I needed to leave 1 day early due to a family emergency at home in San Diego. I’m still hoping to somehow be refunded somewhat for my 1 night “non-stay”.

The location was great. Our TV wasn't working when we arrived. The staff member sent to help us was prompt, friendly and able to fix the issue for us quickly. The manager (Koda) on Sunday when we checked out was excellent.

The pillows were not the most comfortable and the bathroom had no overhead fan. The TV wasn't working when we arrived because the power cord on the back of the TV was not connected. Finally, when we checked in, there was no reservation for us. It may have been an issue with booking.com, and the staff was helpful and got us checked in despite the problem.

The room was spacious, clean, and quiet (in spite of the construction across the street). Breakfast was the average fare for hotels of this caliber, but the waiting service was excellent. The location was very convenient for our trip purpose.

The hotel needs to revisit their housekeeping policy: they only change linens/towels every fifth day. While I understand this during COVID times, and one can request toiletry refills at the front desk, the practice is subpar for a hotel of this caliber nowadays.