Unfortunately I can't evaluate Bristol Kráľovská Vila, because after our arrival, we got information, that we will have a room in Hotel Bristol. Nevertheless it was not our first visit of this hotel complex, so we were excited to know other areas in this huge hotel complex as well. We had Appartment with 2 big rooms with a lot of space. Rooms were clean and with everything, we needed for our short trip in Karlovy Vary. Hotel Bristol, where we left is situated a few meters far away from the city centrum. Hotel has swimming pool and saunas, where you can enjoy your free time after sightseeing.

I was very disappointed with food quality and taste. I expected much more for this price! Sorry for that, but you have still a lot to improve.

Gorgeous buildings with very classic interior and antique wooden furniture, everything is clean and nice. They provide you with bath robes and slippers in the room. SPA facilities are very clean too, not that many people were there during our stay, so it felt very comfortable to spend our time there, also you can get to SPA directly from your buildings through underground tunnels, no need to go out. Breakfast has wide variety of dishes, very enough to get full.

The hotel is situated on the hill a bit higher than pedestrian zone of Karlovy Vary, so you need to go up for some time to get back to the hotel, for us it wasn’t a problem.

The hotel is not very special, but everything you need for your holiday is there. The room is very big, but a bit outdated. However, it is very clean! The available spa is nice, the big pool is a bit cold, but the jacuzzi and saunas are great.

The breakfast was okay, for such a big hotel you could expect something a bit more special, but everything you need is there. The parking fee of 20,- euros is very high.

- amazing location 10 minutes by walk to the city center and Thermal Hotel - room was big and tidy, we enjoyed amazing view from the room - bedroom was comfortable and big

- we have enjoyed the breakfast but everyday there was the same selection, it would be great to change the menu from time to time

The facilities such as swimming pool, sauna and whirlpool were great and never to busy at least during my stay. The whirlpool was very good indeed with a strong massage force at some parts. The location and setting was perfect, nice buildings and gardens, very relaxing. The breakfast was also fantastic with plenty options. The bed in double room was massive and the ensuite bathroom with shower and large bath also great.

I couldn't fault the hotel however some staff couldn't speak English but I think most guests are from other regions so perhaps hasn't been essential for them. I did have one small issue at the end of my trip but the forthcoming new owner was about and resolved the situation immediately even offering a free weekend in future. I believe he is looking to employ more English speaking staff also. Overall, despite some language barriers they tried their best and were mostly very helpful and friendly.

We loved this hotel and our stay in Karlovy Vary. The location was wonderful, room extremely clean, swimming pool was great and so was the breakfast. Thank you for the great stay.

Check in took too long. We were tired from travelling and it seemed to take too long for check in. I provided my home address via booking.com but gentleman at front desk needed to enter it again for some reason. He also needed our passports and wrote down our passport numbers. Again, all very slowly. It all seemed to take too long. He had a printout of our information and room assignment before we got there and expected us at arrival. Suggest streamlining check in information you need so that it may go faster.

The villa is really nice and the other buildings and grounds are from another era. My corner room was huge and well furnished with a nice sitting area. The views from all windows were stunning. All windows could open in multiple ways. Walk-in closet wth a safe. Huge bathtub. Very nice heated indoor pool, jacuzzi, sauna and Turkish bath. The jacuzzi could have been a bit warmer for my liking, but it was pleasant. The Finnish sauna lacked a water bucket, but the Turkish bath was very nice and had plenty of heat and steam. The breakfast buffet was fine, but when there are alot of guests with a hoarding mentality, some items like fresh fruit disappear quickly.

A Finnish sauna requires a water bucket and a ladle for throwing water on the rocks to produce steam, without those, it is not a Finnish sauna, but rather an unpleasant dry hot room. Americans may be okay with that, but European hoteliers should know better! The spa Jacuzzi temperature should be checked. The wifi was not good and I often had to use my cellular data plan. The wifi got unresponsive during peak times, so I think it is a bandwidth issue.

Beautiful property. We liked the layout with the park and view of the town. Our room was large and clean. Pool area was wonderful as well.

Pool water could be warmer. Didn’t like all the sign in Russian language everywhere, why not in Czech this is Czech Republic.

The single room was very spacious and VERY quiet. The hotel was very clean, the wellness centre well maintained, comfortable and never crowded.

Breakfast was a huge disapointment. Very few choices, no whole-grain bread, at the same time no choice of sweet pastries. By half past nine there was no fresh fruit except for few dried up orange slices. Yes, I did see an elderly lady stuffing her handbag with four peaches, yet... The receptionist at check-in was not very friendly and could have given me better directions how to get to the wellness, but otherwise I had a very good stay.

Nice elegant hotel complex ,a walking distance to many attractions. The breakfast buffet was good and nicely arranged. The car parking needs reservation and extra payment . They only need to increase staff who can speak english.