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I reserved spa service the day before, the spa opens at 14:00 and we requested cancellation at 15:00. They charged me under the excuse that the cancellation should be done no later than 10:00 am. It’s still not clear how to request cancellation when they are not open. The information should have been provided by the time of booking.

Fantastic property and great staff. The setting is incredible, on the edge of town right, up the hill from the beach, with terraces leading down to the pool, a bar overlooking the water, outdoor seating and play areas, and finally to the piers / sunning area right on the water. You could easily spend days just on the property, but it is a 3 minute walk to the train station or into town (just down the hill), so location is great. We had a 2-room suite for a family of 4 (two 20-something kids);- it was a just a bit tight in the room (1 bath for 4; no larger rooms were available at that time), but we had a great outdoor terrace with table and chairs for 4, lounge chairs, and direct access to the hotel terraces and waterfront (lockable terrace french doors so one can come and go through the terrace without having to go through the hotel). Room was spotless and very up to date (and very private - I never heard another guest while staying in our room, but we saw other guests at various times around the grounds, terraces, bar, waterfront, etc.. Fabulous breakfast buffet included, on a lovely terrace, always got our days there off to a great start. Santa Margherita is a charming town with lots of places to eat and shop at, a lively waterfront (including ferry and charter boat service), and a train station within 35 minutes of Cinque Terre (for easy day trips) and service to/from major cities (Milan, Genoa, Florence, etc.). I would highly recommend Hotel Metropole!

I wish we could have booked a 2-bed, 2-bath room. Other than that, everything was fantastic!

Flawless as usual. Service, cleanliness, facilities all superb. First stayed at The Metropole 25 years ago, before the swimming pool and spa. Prefer a garden view room as greenery explodes with colour in the early morning sunlight. The breakfast spread is epic and you can easily take more than an hour to savour several dishes - hot or cold, savoury or sweet. Location: a few minutes from the train station and buses to Portofino (20 mins) and Rapallo (15 mins). The walk to the town square takes less than 10 mins and there are many beaches to choose from. That said, the private beach and direct sea access at The Metropole is so convenient there's little reason to use any other beach. Sunbeds, deck chairs, parasols and beach towels are all complimentary and the hotel even has several private lifeguards! There is also an outdoor swimming pool nestled in the extensive gardens that surround the hotel buildings. The spa includes a sauna, steam room, jacuzzi and warm pool and is free for hotel guests. Complimentary juices and herbal teas are provided. It's the perfect place to relax on a warm afternoon before dinner. Service: waiting staff, reception, spa staff, night porter, cleaners, lifeguards, etc: all lovely, welcoming people and nothing was ever too much. They are a credit to the hotel and are a large part of why The Metropole has flourished and grown in the past two decades. All in all, it's superb value and the finest four star hotel in Santa Margherita.

No bathrobes provided in the bathroom and no kettle/tea-making facilities in the room.

Italian Riviera lifestyle – I feel like I lucked out with Hotel Metropole. Staying here in March prices were probably lower than in the high season. Metropole has elegant decor, professional and friendly staff, and a gorgeous view. My room was clean and well-appointed, with a comfortable bed, quick hot water, and a deck that looks out over the marina. The hotel breakfast buffet had healthy options, which I needed after eating so much pizza and pasta over the previous week. Highly recommend.

This hotel is beautiful, in a great location, with amazing views, landscaping and pool. It was exceptionally clean, and one of the largest rooms I’ve ever had in Europe. One thing to note was the incredible customer service from all the staff. You feel like you’re staying at a hotel 2x the cost. Breakfast was so good too - I don’t typically go for that, but it was such a nice addition here.

No complaints - would return again tomorrow!

All was super great! I loved the location and facilities! I had my BD in there and in the morning breakfast all restaurant stuff came out with a piece of cake and singing me Happy BD! Ot was really touching and nice. Especially that I was solo traveller.

I think my room wasn’t vacuumed even once in 5 day’s state, as ai could see hair on the floor all the time, which is unfortunate

Staff very friendly and helpful! Amazing location near the train station and only a few minutes walk into the town. Use of outside pool, inside spa area (need to book an hour slot but this is easy to do) and hotel beach area. Only a few minutes walk from the ferry station so very convenient for day trips. Very nice breakfast.

There is a cost for the sun loungers at the beach area however deck chairs are included. Air conditioning could have been a bit stronger in our room.

We loved the beautifully landscaped gardens! We loved being able to walk from the train station to the hotel within 5-10 minutes. Walking to town was very close and accessible. The hotel staff was excellent. The breakfast was terrific with dozens of choices available. We loved going to the spa each day and swimming in the indoor pool (spa). We will definitely return!

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The hotel is in great condition, the spa, outdoors, swimming pool as well as indoor swimming pool are fantastic, both restaurants are outstanding, service is friendly, and the quality to the food. It is excellent. they have a small exercise room, but have the basics equipment, is good enough to have a good workout. For runners is a paradise .The property is a walking distance to the mayor attractions.

The parking place could be hectic, however, I did not have any issues

Location, cleanliness, food - exceptional breakfast and very nice dinners. Staff, pool, lido and gym facilities.

It feels like it’s aging just a little in places. Our shower broke on our last evening. We reported this but no one was sent. Felt our room was a little expensive for what it was. €30 euro per day parking charge. This is unjustified when one considers the room rates.