Location was great.

Pool on boardwalk need to be more cleaner.

The location is perfect. Still on boardwalk but far enough away from all the congestion. I like the no smoking even though in past years people next to us did not follow the rules. This year it was people smoking marjiuana.

I would really like a liquid body soap. I forgot mine and the little round soaps are harsh and do not make me feel clean. There wasn’t a screen on our sliding door. That would have been nice. And the balcony light is nice but wish I could turn it off if I chose.

I love the location, the restaurant has great food. The room was spacious and I liked the layout the most out of all the rooms I have stayed at here. Parking is convenient and it is right on the boardwalk so easy access to the beach and it usually is a quiet hotel. We had a few loud neighbors for a few hours. The pool was fun and it is a great size for cooling off or for little kids just learning to swim. All the housekeeping staff were great when we needed anything.

The customer service on the first night could have been better. We asked for blankets and sheets for the pull out couch and I was handed a pillow and a blanket with no explanation. I asked about sheets and was told "no sheets". Another friend staying went down to the front desk maybe an hour later and was told that they were catching up on laundry after the busy week and was given sheets and pillows. An explanation such as this would have been helpful and I would have happily gone back to get blankets and sheets when they became available.

I loved everything except front desk clerk. He was rude and had me panicking where to find another room short notice.

I used affirm to book through bookings. The larger male front desk clerk told me I wasn’t good to stay until payment was made, which it had been. I went to my car and started googling other locations to stay. I finally called affirm, walked back up to lobby and she told him to push it through, using card on file because I had a virtual card and he was insisting on my giving him a physical card. We were given a room after a 20 minutes panic session, I was 8 hours from home.

The hotel was clean and convenient in location to the boardwalk and other stores. There’s a Dunkin’ Donuts and Sunsations store out front if you need a quick bite or beach gear. The bar/restaurant is amazing! Right next to the pool. Everyone is friendly and they have great drinks! The best onion rings we have ever tried. They also serve breakfast on their menu. We had a side view of the ocean. But it honestly felt more like an ocean front view with how much we got to see from our balcony.

Some of the outlets didn’t work in our room, which was inconvenient for when we needed to charge phones or computers. The remote didn’t respond well when using the buttons, and our bathtub would fill up with water during a shower and take forever to drain. The bedding was very thin, but kept us warm for the most part. The room was very clean, well laid out, and the view was incredible. These are minor issues. No place is perfect, because the good outweighed the bad. We would stay again.

The location is outstanding for enjoying ALL Ocean City has to offer not just the beach and boardwalk. As we spent a lot of time on the boardwalk during our current stay we noticed that Crystal's is located in the most peaceful sections of the boardwalk, a great area for just relaxing and taking in the atmosphere. We also love Crystal's rules regarding behavior within the hotel.

The only negative we have is the bed was hard, that is it.

Clean quiet location with the GREAT staff and convenient bar/restaurant within the hotel. Very generous about early check in and allowing us to use the parking even after check out while we were still in town for oceans calling

Price was jacked up extremely high for the oceans calling festival weekend(paid over $500 for 1 night!) but the convenience of being on the boards was worth not fighting the crowds to drive to a hotel at the end of the night. Every hotel does it, just unfortunate

Room had a very nice decor, comfortable and clean. Kitchenette a plus. Oceanview, right on the boardwalk/beach. Staff was nice. The young lady who serviced our room was very pleasant and did a great job. Two streets from tram station.

We were in the Boardwalk building. However, access to the main hotel & lobby was across the parking lot in their new building, which was inconvenient. The air-conditioner worked fine, but was very noisy while running,

There was a room across the hallway and their door didn't lock properly so occasionally me and my girlfriend would hear loud banging throughout the day and night because they couldn't get it to lock and them yelling and cursing. I wish they would of went to the front desk and requested a new room but they kept slamming the door trying to fix it themselves only making the problem worse.

Location was right on the boardwalk which made it very convenient for beach days. There are two pools, we went to the one with the bar and grill and it was very nice too. Rooms were nice and spacious.

The parking garage is very convenient, however, I think the garage should have mirrors on every corner so you can see if people are coming up and down the garage levels.