Every once in a while, if you travel long enough, you will stay at a hotel that has a staff of professional, friendly, generous people that you believe would do most anything to help you, because they want to. I enjoyed seeing the staff at the front desk every time I passed them, and regretted leaving when it was time to go. The housekeeping staff was also hardworking and extremely helpful.

Weekend nights can get rowdy in the center of the old town, but if you get up and join the revelers, or put in some earplugs, you'll be fine.

Central location, very clean, staff was exceptionally friendly and there was a safe (lock box) that was large enough for my laptop! Plus, I had the option to open the window.

Before booking, it was a little confusing whether there were stairs or an elevator. There is an elevator to the upper floors, but from ground level -- you have to walk down a flight of stairs to get to the elevator to the upper floors. Not really an issue, there was someone available to help with luggage.

The location and value was good. The room was clean and comfortable. The street (closed to traffic) can be noisy if you have a balcony room, but the wood shutter doors keep the majority of the sound out. The safe was convenient and extra blankets and pillows appreciated. The TV was small and the Channel selection poor. Bathroom is tight. The staff is excellent. Overall, a very good stay.

Loved the location and the staff was wonderful!

The bed was very hard and a bit uncomfortable to sleep on. You could also not really sleep in because of the noise going around in the morning. Unsure if we got a room with a hard bed and close to the noisy areas of the hotel and other rooms could be better but if those two things weren’t true for us we would stay here again due to its location.

The location was amazing — an oasis right in the heart of the historic district. Close to delicious food, fun shops and history all around. The rooms were modern, clean, comfortable and the staff was friendly and helpful. The complementary espresso was such a nice bonus as was the A/C.

I appreciated the kind staff and excellent location in the pedestrian part of Queretaro. The 2 bedroom room with the balcony was lovely with high ceilings.

The bathroom was TINY but functional because we only stayed there for one night. Waiter in restaurant forgot order so we had a much longer than usual breakfast. Breakfast was very good though.

The location was perfect and was in walking distance of many of the places we wanted to see. Our room was a bit small for three people but was clean and provided everything needed. The beds were perfect!

The only difficulty was in communication. There were a few times that were difficult to get our point across. But otherwise a very pleasant stay.

The staff was very accommodating. The facilities were clean and beautiful.

The smoke detector started to chirp every minute (which needed a new battery). I called the front desk and they said that maintenance had already gone home. As I’m in the business, I removed the 9v battery for the evening and put it back in the morning for them to replace. They could’ve brought me a battery and I could’ve replaced it myself.

Location is excellent. Middle of downtown where you can go walking to anywhere you want. Rooms are clean and the staff is friendly and customer centric. Beds are comfortable and the hotel looks as brand new.

It might be wise that room ventilation is enhanced as despite air conditioning, air feels dense and that is because of the small window from the room we stayed into. An it would be nice to have different pillows as the hotel provides a standard pillow that sometimes can be way too harsh or hard for some necks and inhibit proper resting.

The room was spotlessly clean and modern, with a nice bathroom and good shower. The staff at this hotel went above and beyond to ensure that we were happy with our room. We initially were worried about the lively pedestrian street in front of the hotel but the room was well sound proofed and the street was quiet by ten. The location is perfect for exploring this beautiful historic city.

One of the rooms we were shown toward the back was older and had a window that allowed noise from the guest patio below to filter up.