Excellent ammenities, location and views around. Quiet and pleasant district within walking distance from both IFS Cloud cable car and Thames river boats at Royal Docks pier. Easy access to all city areas through Custom House Elizabeth line & DLR local rail services, including direct from/to Heathrow airport. Great and helpful staff, offering their very best to ensure every detail of visitor's stay.

Using two-stage elevator system with intermediate change to get from ground level to residence floors through reception/lobby area may be a bit of difficulty for guests with large amount of luggage and kids.

The Hotel smelt amazing as soon as we walked in; it smelt of shower gel - so clean and fresh. Everywhere you walked and looked was spotlessly clean, very very impressed. The hotel reception floor looks very posh and upscale. The staff when we where at the hotel were very friendly and helpful too.

The only thing I can really complain about is when trying to contact the Hotel by phone before our stay. We had a few queries that we needed to ask about before our stay, and trying to phone the Hotel was a task, as everytime you 'got through' to the reception, the line went dead, like someone had cancelled the call. I did eventually get through to someone in the end, who was very helpful and sorted our queries very well, and I was very greatful.

Staff were all very friendly and helpful couldn't do enough for you. Hotels location is great. Hubby and little one eat in the hotel restaurant and said food was lovely. Cable cars just outside hotel are fab.. we stayed here as we were going to watch the boxing at Copperbox Areana (uber 20 mins) perfect not too far away but also not in the hussle of carnage. Car park was OK. 24 hrs £25 which is standard. Secure parking. Over all a good stay.

Air con was rubbish... we couldn't seem to be able to get any air. It was so hot in the room. Lady on reception said when we checked out had we of called reception they could of provided a fan...so I would say this is a continuous issue. AC is in the car park sectioned off... with mobile fans on to the AC... Just a note if you have this issue. Do reach out for a fan

It was absolutely beautiful experience to stay in Novotel London . From the first step in the loby it was so pretty, clean and relaxing atmosphere. The room was spacious and very clean. It had everything you needed for comfort from coffee to toiletries . Very good Ritual shower gel made shower even more ! Would like to highlight the staff on reception Syed welcomed us with the wide smile on the face , he was very polite, helpful and friendly which are so much needed after long journey through the busy London City . On check out receptionist Lakshmi was spot on as well . She was very helpful , answered all questions we had . Thank you ever so much Novotel London and we definitely recommend this hotel to stay .

The location was excellent, great view over the river from the reception balcony area. The Victoria dock area was great with a coffee hut nearby, a Tesco, a Lebanese restaurant which looked and smelled amazing, and the cable cars. The area on Saturday morning was fab, we did the parkrun and then had coffee, went on the cable cars and watched people swimming, kayaking and wakeboarding from the docks! The room was clean, the beds were comfortable, the toiletries were plentiful and helpful as we were staying one night and had packed light. Comfortable and modern room.

The location and the space. This hotel is so close to London City Airport. Transport into London is excellent. It’s my third time staying here and we were rewarded with a room upgrade and a welcome drink for our loyalty. The staff are really nice.

The toilet in a separate room, within the room. It’s a small, dark tiny space and would be much better being part of the en-suite shower room. The walls of the toilet room had some nasty looking splash’s also and needs a coat of paint. We asked for a bath mat at reception as the shower is extremely slippy and they said they would sort it, but it never appeared. There is a sticker on the mirror saying to be careful in the shower as it’s slippy and to ask at reception for a mat but obviously the message wasn’t passed on.

We got a very nice surprise at our arrival, we were upgraded to en executive room The room is spacious and clean Tube station is accessible (5min walk) and very safe luggage storage service was very helpful

Breakfast was desappointing, there was no coffee in the coffee machines, no large choice of food in the buffet but since it’s free for kids, it remains interesting though Before our arrival , staff was not answering my questions in emails I sent them regarding the transport to take to get to the hotel and instead they sent me emails to suggest an upgrade for my stay and to push their products

Myself and a few of my friends stayed here for MCM Comic Con this weekend, and the service and experience I've had has been nothing short of fantastic. The room was large, with a queen bed, window that looked out over the ExCel and courtyard for a really nice view, a walk in shower and plenty of storage space. I booked a standard suite, but was upgraded to an executive suite which only added to how amazing the experience was. To top it off, every member of staff went completely above and beyond what I would expect. Firstly, we were at the bar both Saturday and Sunday night and towards the end a security guard came around to start moving people on. He was so lovely and professional in his approach, and felt like he was very friendly with myself and the other guests so there was no drama in getting everyone sorted. Another staff member at the door on Sunday night even offered me shoes so I could go and say bye to my friend coz I only went down in socks!! But mainly, I wanted to give a huge shout-out to Emmanuella (I hope I've spelt her name correctly!) as she was one of, if not THE, most helpful and kind member of staff I've ever come across in hospitality. When we first arrived she saw us coming in with bags and immediately offered to stow them for us, then offered to check when our rooms would be ready and it turned out it was going to be 5 hours sooner then we expected. As we were attending the comic con, we were also dressing up, and she took the time to tell myself that I looked really good which was also not something she had to say, but means a lot that she did. Im so grateful to the staff of the Novotel for the weekend I've had, and I will definitely be staying again.

The only negative was something currently out of the hotel's control but I would appreciate it if this could be changed. I arrived for the convention that weekend, and when I went to park in the hotel car park, it was full. The reason I want this to be amended somehow is I had to then park elsewhere and move my car back over in the evening, at which point there were a lot of spaces. It seems as though people were parking there that were not staying at the hotel, and only parked there as it was close to the venue. It would be good if there was some sort of system to only be able to park there if you had a room booked or something to avoid this inconvenience in the future.

They staff were super friendly and attentive, when my mum mentioned it was my birthday the restaurant staff brought me out a free desert with a candle and sang me happy birthday. Fouziha checked us in and out and was very helpful with all our questions and needs. The staff all went above and beyond to make our stay a positive experience and the location was the perfect distance to a cute pub for dinner and the friends experience we were visiting the next day. The breakfast was amazing, there was plenty of choice even for picky eaters and it was all hot and tasty. The room was warm and cozy and we were able to watch telly to wind down also. Definitely recommend this hotel, will be visiting again!

There were a few sockets which had usb connections but no usb-c connections which I needed to charge my phone without a plug and only 2 actual plug sockets in the room which weren’t near the bed. That’s my only complaint (has been expressed to the manager) otherwise it was an absolutely smashing stay and I’m so glad I booked this for my birthday.

I recently had a delightful stay at the Novotel Hotel near London ExCeL. The hotel’s prime location is perfect for anyone attending events or conferences at the ExCeL, as it’s just a short walk away. Additionally, it’s well-connected to public transport, making it easy to explore central London. The room was spacious, and equipped with all the modern amenities I needed, including a comfortable bed and a fantastic view of the docklands. The staff were incredibly friendly and accommodating, always ready to assist with any request. The check-in process was seamless, and the overall atmosphere of the hotel was warm and inviting. The breakfast buffet offered a wide variety of both hot and cold options, catering to different tastes and dietary preferences. If you’re seeking convenience, comfort, and excellent service in the London Docklands area, I highly recommend Novotel London ExCeL. I will definitely stay here again on my next visit to London!