Absolutely loved my stay from the very first second. The hotel organised a transfer from the airport in a very comfortable car with free water and chocolate. I also got a transfer back to the airport. The room was the right size for one person. Lots of space. The bed was so comfortable. There was a mini bar so a fridge. Bottles of still and sparkling water. A kettle and a coffee maker. I loved the cups. There was a huge bathroom and the best shower I have ever had. Lovely fluffy towels. The location is perfect to the city. It’s about a 12 minute walk. There is also a tram stop right outside the hotel. It’s close to a lovely park. The room was also very quiet although the hotel is right beside a tram stop. I had a fabulous stay. I definitely recommend the hotel to anyone visiting the beautiful city of Wroclaw. One of my favourite hotels in the world

Nothing

The rooms were magnificent good size with quality furniture. They had character. location was nice close to a small park. The Jacuzzi and sauna were included and that was good. Customer service was very attentive

I can’t give this nice Hotel at 10 because the breakfast was $36. A massage was almost New York prices. it is a lovely walk into town about 10-15 minutes but when you do it three times a day it gets tiring after a while. For any food you had to go there had to make that walk into downtown as there wasn't anything close by There was apparently a coffee shop five minutes away but we didn’t use it because it was in the opposite direction I definitely recommend taking one of the little electric tour buses and you can book them online

This hotel is beautiful and really well located. The staff are wonderful and very helpful. Our room was lovely, very comfortable and quiet. We enjoyed our stay very much!

We were excited to try the restaurant that was highly recommended by the front desk. Unfortunately, it was one of the worst meals we have ever had. First, the carrot starter was beautiful but utterly tasteless. My mom had the cream of parsley soup and it was inedible. Next, for the main dishes, I had the cod dish and when it arrived the fish smelled so bad that I refused to eat it. My mom's soggy and bad tasting ravioli were not any better. We left without eating the mains. I still cannot believe the food was so bad. Stay far away from this restaurant!!!!

This hotel is centrally located, we were able to walk from the train station, and into the main area of town. It had previously been a large home, but has been renovated and turned into an opulent hotel . The bedroom was large, with a very comfortable bed, plenty of natural light from the large windows, space for two suitcases. The bathroom had a heated floor, beautiful tiles, large shower, nice towels. The breakfast was amazing, plenty of choice, with hot and cold food on offer. While we walked everywhere, there was actually parking at the front door.

Nothing, it was fabulous.

Lovely interesting "palace" building. The standard room we were in had plenty of space and had its own small lobby entrance outside the room which provided more security and noise isolation. The large double bed and bedding was excellent and the bathroom and facilities had quality fittings as would be expected in a 5 star hotel. Excellent breakfast with a very good "cooked to order" choice from the menu. Staff all very pleasant and helpful. Reception a bit chaotic and poorly situated - gets crowded too easily.

No swimming pool in a 5 star???? We thought it had to have one to get a 5 star rating? Some of the food and beverage offerings were extortionate. E.g. How can a 500ml Żywiec IPA beer justify PLN 28 ( 4 times more than in a shop!!!)??? A bottle of wine for PLN 99 offered at PLN 370 ??? Also the price of parking at PLN150 a night???

The staff are incredibly commendable. They are proactively helpful, knowledgeable, and very understanding. Everyone we spoke to was delightful, and everyone was cheerful too, no matter what their job is. The hotel itself is stunning, and in a perfect central location. The rooms themselves were immaculate and spacious.

Because it's a solid old building, there is not the best soundproofing. But it is hard to stop this. We were only there for a couple of nights so it wasn't a big deal, but if you are above the restaurant, the speaker system might disturb you a little if you are sensitive to noise.

Fabulous hotel in every aspect! Comfortable room with very quiet aircon, beautiful furnishings and bathroom facilities, spotless clean. Very friendly and well traiend staff in all areas, competent and friendly reception, delicious and rich breakfast buffet on Michelin 2025 recommended restaurant with excellent food. Within Stare Miasto area of Wroclaw (10min walk to town square) and tram station right outside the entrance (6 minutes ride for 1,5km to cathedral island/market hall). We can highly recommend this hotel!

The hotel was beautiful and the staff exceptionally helpful and friendly. It was very clean and the furnishings immaculate and in good order. The room was lovely and large, with high ceilings and huge windows letting in lots of light, it was also quiet. The bathroom was very clean and bright, with plenty of toiletries. We didn’t eat in the hotel so can’t comment, but there were lots of places to have breakfast in a couple of hundred metres. It’s ideally placed for the old town centre being about 5-10 min walk.

The only thing I could pick the hotel up on was the tea and coffee in the room. Bearing in mind there were two of us they kept leaving 3 sugars/teabags/coffee and milk, which was irritating. Also I noted that guests on arrival were given a glass of champagne, which we were not… we were offered water……

Beautiful, luxurious room, with high ceiling, historical details, efficient air conditioning, river view. Great location, short walking distance to main square, opera, train station, tram stops (seniors can take trams and buses for free in Wroclaw, by the way). Quiet. Sweet staff. Chocolate cookies at bedtime!

Restaurant is in basement and hotel lacks outdoor spaces. Breakfast ( in the restaurant space) is very good, as is staff, but food at the one actual dinner we ate there was weak, for the price.

The gentleman, Vincent, who carried our bags was very polite and helpful. Julia at the check-in/reception desk was extremely helpful with directions to different locations like the Christmas Market, etc. and answering various questions. Thank you again for a wonderful visit. Regards, Mike

I wasn't going to mention this, but since you asked... I was unable to turn on the television because the remote needed new batteries. A staff person came to the room and said it was the remote/batteries but was unable to open the remote (req a special tool) and put new batteries in. This was a minor inconvenience and I would still highly recommend your hotel and stay with you myself every time I come to visit our extended family in Wroclaw.