I loved the room. The location was perfect. Staff was pleasant but several staff members can not speak english.

The POOL WAS NASTY. You could not see your feet in the pool it was so dirty, and a pile of hair floated up to my mother while she was sitting on the side of the pool. Didn't like also how every single thing was a charge. We had a handicap tag and had to park over on the side. Because vehicles were parked everywhere at the front of the building. And it's almost $20 per day to park. Crazy.

My husband and I LOVED our stay here! I was initially nervous about the cleanliness and my allergies potentially acting up because I didn’t realize before booking that they were pet friendly, (I’m allergic to dogs/cats). Thankfully, I would have never known any pets had ever been in our room! The cleanliness was outstanding! We also loved that there were many walkable places to eat and the staff there were extremely knowledgeable and helpful with recommendations! We loved State of Confusion, a restaurant located a short walking distance from the hotel. We also loved the coffee bar located in the lobby (the chai lattes were amazing)! The atmosphere of the hotel was very beautiful, relaxed, warm and cozy allowing for a refreshing getaway. Overall, our entire experience there was a 10/10! We would definitely return. 😊

Everyone was very helpful and nice. The facility and room were beautiful and well-kept. I appreciate the details of the vintage look, but an upscale feel. I had an incident where an article of clothing went missing and I had to ask/follow up with several different employees to look for this item. It wasn't until I was leaving and expressed my unhappiness that it was finally found. I would like to believe it was just an accident, however, it did leave a bad, gut feeling. I would stay here again however, this just has never happened before. I would probably put a do not disturb on my door so that no one comes in to clean during my stay. Parking was kind of a nightmare getting back late in the evening since it shares with paid public parking. There was limited to no availability. The front desk did assist one evening, so I am grateful for that. I was glad that my room was on that side of the parking area, there is an entrance on the side.

article of clothing went missing parking

The room was very clean. The bed was comfortable. I enjoyed the special touches like the art. I really liked the scent of the bathroom products. The robes were a great touch, but I didn't see them until the next morning. Perhaps laying them on the bed or putting them in a more obvious place than the closet so guests could see them.

I booked a room with a bathtub, but my room didn't have a tub. Just a shower. I was charged for two different drinks that I never opened. I had to email the associates to get them off my invoice. A complimentary breakfast would have been nice.

Cory, at the front door was the absolute BEST! Made our stay so enjoyable. He was extremely helpful - pointing out the hotel amenities and local restaurants/attractions. Always greeted us with a smile and treated us like we were friends. Can't remember the gentleman's name at the door when we checked out today, but he was great, too. Super friendly!

We weren't greeted when we checked in (at the front desk) and were given no info about the hotel (location of any of the amenities) except for where to park and where are room was. The person definitely didn't seem happy to welcome us. Other front desk staff were ok, but less that friendly.

Stayed here for two nights while visiting Chattanooga. The hotel's location simply can't be beat, it is within easy walking or driving distance of a great number of amazing sights, restaurants, bars, breweries, et c. The hotel itself was recently renovated and the room I stayed in – half of a former train car – was immaculate and felt very luxurious. While there's no traditional breakfast service the café in the lobby sells coffee and pastries. Parking was easy to find right outside the entrance. Every member of staff I interacted with was super helpful and friendly. Next time I'm in Chattanooga, I'd love to stay here again.

One slight downside of staying in one of the train cars is that windows on both sides are at ground level and so unless you keep the curtains closed every random passer-by, restaurant goer or other guests can see straight into your room. Still, keeping the curtains closed is no biggie.

We decided it was time to take a break from work, renovating, and just get away for the weekend. We had a mishap twenty minutes after checking in. The staff was very accommodating, even after we had a mishap with our room. We had booked a train carriage for our stay, but the hot water heater went out while taking a shower. Our luck, no other train carriage was available, but the staff did move us inside for the rest of our weekend stay. We hope to book again and stay in the train carriages. Lots of great food nearby. The restaurant attached to the Hotel, Elsie's Daughter was excellent, and the menu you can find online. Beds were very comfortable.

We were in the best room 227 it had two French balconies the decor and the size of the room was very appealing good TV nice bathroom and shower. We liked the hotel and the location right behind the train station. The restaurant had happy hour prices were reasonable .the food while not excellent was certainly satisfactory . If you are there in the summer there a beautiful outside pool and nice outside areas if you want to pay extra dollars you can stay in an actual train car

It would’ve been nice to have water and breakfast and the streaming services used Chromecast and I couldn’t figure how to get it to work

What a lovely spot, behind the old train station. Its like stepping back into time. Unique, quality furnishings. Clean and safe, great staff. We enjoyed our stay and took photos of some of the decor! Our room had a cute sitting area with a table which was a cool space to be able to sit and work or eat. Walk 10min down the road to Kennys for brunch, or Frothy Monkey in the Choo Choo station. Free city shuttle at the end of the driveway to explore Chattanooga. Short drive out to Little Coyote for dinner - delicious. Great stay!

Paying for parking (but we had no problems parking in front of the hotel)

It was a really cool setup and beautifully arranged. Lots of nice places to sit and enjoy the day and night even in cooler weather. We stayed in a train car which was unique and comfortable.

$2.50 a tea bag was steep. Also, we took a coke from the minibar, which we had no problem paying for, but while we where enroot to our next destination, they attempted to charge our card 6 times for this $12 coke which froze our card under fraud suspicion. Then when I called to pay them, I was placed on hold for 32min. Gave up and never heard another word about it.