Very clean rooms. The location is great! It is really kid friendly. They have a “KidFest” Tuesday, Thursday and Saturday from 2-4pm where they set up snacks, crafts, and games for kids. The indoor pool is ACTUALLY heated and you can tell. At the back parking lot they have feeders for the ducks and fish. Our kids enjoyed that the most I think. The geese and ducks would see you walk to the feeder and tons of them would come from everywhere to eat. They also gave the kids a little gift bag when we checked in.

The front desk staff could have definitely been more welcoming. With that being said though, they weren’t terribly rude.

We always love staying at The Inn on the River. It’s always clean and the staff is nice. We typically will call when we get into to town to see about our check in time. Sometimes we get lucky and it will be ready. We were told to call back around 3. So we did and were told it will be closer to 4 when it’s ready. No problem at all we showed up at 4 to check and our room hadn’t even been cleaned yet for Us to check in. The bad part was the guy at the desk was a little smart about it. Which I was too due to his tone. We finally got in our room and it was clean and comfortable as always. Just a bad check in experience this time. I also feel like it was because we didn’t book direct.

My husband and I love this little hotel. They have free breakfast (if you're up by 10am). They have free chocolate chip cookies at 4pm until they are gone. And starting at 7pm they have free freshly popped popcorn! Also in the lobby, all the coffee machines are available 24/7! If you're not in the mood for coffee, have a complementary mug of hot chocolate or hot apple cider (which is delicious)!! All of the little extras really make it feel like home. We will stay here every time.

The vanity in the bathroom is a little small, but there are shelves underneath with the towels.

It exceeded expectations. The location made it an easy walk to many attractions. You are feet away from the river and the wildlife it brings. The fire pit, hot breakfast and covered outdoor tables are a bonus. Staff was awesome. Rooms were nice and the walk in showers with a door were great. They have an indoor and outdoor pool and hot tub. And the price was much cheaper than other hotels. Can't say enough the great value this hotel is. Highly recommend. The indoor look will remind you of a ski lodge or chalet.

We never had a problem or even a disappointment here during our stay. We loved it.

Absolutely loved this hotel! Very clean, wonderful staff, loved the popcorn that they have at night.. My husband prefers to have a good breakfast of a day & this is the only hotel we’ve had that has had such a wonderful breakfast everyday! My kiddos loved the pool and the balcony that we had in our room, they loved the ducks and geese that they seen, outside of our room a set of geese had a nest and the momma was on her nest and they just thought it was the best thing in the world.. highly recommend this hotel! We will definitely be staying again when we come back!

Very clean. Staff was very kind and helpful. Popcorn and drinks are served in the afternoon and breakfast was great and one of the largest selections that I have seen. Location was central to many attractions and the hotel is on the river. Ducks, and geese adore the property and we feed several from hand. Santa’s Village and Puckett’s BBQ are next to hotel. Oh and did I mention fresh cookies in the evening too!

I honestly can’t complain about anything. This property really is a step above the other hotels in this price point. We will stay here again and we encourage you to give this property a chance.

This was an exceptional hotel. Everything was clean and comfortable. The staff was friendly and helpful. The location was awesome. All the little extras they provide like popcorn and drinks every evening, warm cookies every afternoon, a wonderful place to sit by the river and enjoy it, a fire ring with rocking chairs, comfy couches and chairs by a fureplace in the lobby, and a great breakfast buffet every morning, really made for putting our experience there over the top for enjoyment. We would definitely recommend this hotel to our family and friends.

Nice breakfast.

Beds are very high and too firm. Sink in bathroom too tall and very small counter space. At 5 foot 2, and older, it was difficult. Also, not enough electrical outlet where you need them, and the hotel is a little dark.

The staff was wonderful . 😁❤️ Mrs. DOTTIE at the front desk was wonderful . She was a very pleasant person to talk to and made the check-in process easy and smooth . The atmosphere and smell when you walked into the hotel was fantastic. The breakfast was good and the room was clean. The room needed some minor attention but overall wonderful stay . I did not take any photos in the room , but in the lobby, I did .

The only thing I would complain about is that the price was a little much . If the price was a little lower, I would have booked my entire weekend stay in this hotel . I know that it is a highly rated hotel, but the prices were a little high .

The Inn On The River is a small hotel but very nice and a good value. The location was great. It is right on the Parkway, with a nice restaurant right next door and Starbucks across the street, and it was a short drive to all the activities in Pigeon Forge. The room was nice and clean. We had everything we needed and the beds were comfortable. They served hot breakfast from 7-10 am that was really good and the hotel staff couldn’t have been nicer! I would definitely stay there again.

The room (especially the bathroom) might be a bit small for a family trip, but it was just me and my daughter for the three night stay and it was comfortable for the two of us.