Excellent hotel. Excellent location. Largish rooms.

We had asked for any check in. It was a request knowing that it is not guaranteed. The ladies at the reception did not welcome us with warmth. They seemed to take pride in saying they could not accommodate us. All they had to do was welcome us (we were the only guests in the reception at that time), offer to keep our bags and send us to look at the old town with instructions. We had to ask for every one of these, met with most monosyllabic answers and lack of enthusiasm. After checking in later that afternoon we saw the first broad smiles from the housekeeping team that came to visit us with a wellcome card. This welcome was absent during the check in.

Easy check-in and speed of elevator. Very professional and efficient. Wifi was very easy to connect and worked very well.

We indicated that our room did not need to be cleaned as per hotel policy, and it was still entered/cleaned. It is very frustrating if the hotel is going to make a policy and then not follow it. There was no ice for drinks available in the hotel or any effort to resolve the issue for its occupants. And, there was nothing indicated at check-in to advise of the lack of ice.

During my holidays, I have had to write bad reviews, but happily, this is a good review. I was greeted by an enthusiastic, helpful Catherine, and she explained everything in a helpful professional manner. Nothing was too much. On occasions, I needed assistance, Christian was equally helpful to explore Salzburg, also conducted himself with the same professional enthusiasm. Dinner one night in the restaurant was excellent. Breakfast was also good. The range was equal or better than more expensive hotels, and the service staff attentive. Omelette and crepe had been made for me, which was also good and presented nicely. The chef George was friendly and professional. Thank you for making my stay in Salzburg comfortable and memorable. The location is convenient to all attractions and services. Other hotels could learn from the customer service experience that was displayed to me at every interaction.Obviously, staff training is important. I will be using the Mercure brand for future choices.

Nothing

The staff at Mercure were very nice, friendly and helpful. It was service with a smile. We had dinner one night at the hotel restaurant. We had the goulash soup and burger. Both were good. Our waitress Vivienne was so nice and helpful. The distance from the hotel to Old Town square was about a 20 minutes walk passing by some nice shops before the bridge. The distance from the train station to the hotel is walkable but we found it difficult with luggage. We took a taxi to the station for our train back which cost us less than ten euros. The bowl of apples for guests at the Reception was a nice touch. Would recommend this hotel for a nice stay.

The pillows were too soft for us but that is a personal preference.

I’m so impressed by Mercure Salzburg city. The stay exceeded expectations : - excellent value for money , was expecting budget and basic for the price . The room was modern and luxurious with coffee making facilities , great shower etc - the staff were so friendly and welcoming and gave some great information . They also let me check in early which was very much appreciated. Very professional and kind staff and made me feel welcome - very good location - short walk to the centre . Also very quiet and safe neighbourhood

Everything was excellent

The hotel is situated in a quiet part of town but still within easy walking distance to the old town and the main festival hall. 10 minutes walk from the station and bus stops nearby. The rooms are in good decorative order, the beds are comfortable, the air condition is very efficient which was a relief in 30 degrees plus heat. Excellent breakfast buffet in a pretty dining area. Small issue with the safe was solved within minutes after reporting by a very helpful member of staff who at her own admission was the apprentice.

Nothing negative to report - best hotel we stayed in Salzburg so far.

Our hotel room was very good: spacious, interestingly designed, with a huge TV and coffee machine =). All plumbing and electronics looked new and high quality. The hotel staff made an excellent impression: politeness, attentiveness to the needs of the client, professionalism. I recommend the hotel to everyone who values comfort.

The location is a bit away from the city's historical center - but Salzburg is a small city, this was not a problem. Breakfast is hearty and tasty, but a little monotonous

Initially I didn't like the location but once you get your bearings it's very good. Handy for train station and Mirabelle Gardens and about 15 min walk to the old town. The room was very comfortable and in the recent hot weather the a.c and fridge were amazing. The staff were lovely and friendly and I would definitely recommend.

All good no issues

The hotel is in a quiet area, very close to the station and a good 10 minutes walking distance to the start of the old city. When we booked we asked about wheelchair accessibility and the reply was to automatically book us into an accessible room - we appreciated the initiative and kindness of the staff to meet our needs. On arrival our room was ready and check in was very smooth. The receptionist on duty tried to see what tours were available with wheelchair accessibility. It was so pleasing to see someone going out of their way to help. The room itself was small but quite functional and the bathroom was newly renovated and appropriate for someone with mobility issues.

We didn't have any complaints about the hotel nor about the staff. We found the whole experience very positive.

Excellent location - 10-minutes walk to the train station and 15-minutes walk to the old town. Quiet area. Personal at the reception was very friendly and helpful. The rooms are modern and clean. We didn’t have breakfast, but restaurant area is very nice

Soundproof could be better. The mattress was hard (but it’s just for my taste)