Since we came early they helped us store our luggage in a locked room, so we could enjoy our first day in Interlaken without carrying them around. The check-in process went smoothly and the receptionist tried her best to keep our company of 3 on the same floor, however one room had to be on a lower floor(1) since the other bigger rooms where fully booked. (She did this without us even having to ask). The room we stayed in was exceeding the expectations for the pictures of booking.com, however it will depend on the rooms, since they do differ. Exempel is how the shower/tub is set up and the age of the Portable AC/AC outlet. There was a common area with TV, and Computer/Printer, microwave, communal refrigerator where we could enjoy our brought in food together. Our room, despite being on the first floor right next to mentioned common area was really quiet and the door was solid with a electronic keycard lock. The room was also clean and smelled nice. In the early PM/evening when the HotPot restaurant downstairs was open you could smell the HotPot broth in the corridors but nothing made it's way into the rooms even on the first floor. Breakfast was good with a nice selection of breads, eggs, waffles, cheese, ham and so on. Also a selection of cold and warm drinks. It feels like the Hotel, looking at old(2023)-reviews really have stepped it up and we were positively surprised after our 3 days here.

One thinks that the pillows could be a lot more fluffier but enjoyed the bed, the other thinks that the bed could be harder but enjoyed the pillows.

This hotel is very cute and cozy. The staff are all friendly from check in, to breakfast in the morning to check out. We arrived a lot earlier before our check in and they were kind and stored our luggage until we could check in at 3pm. The hotel room itself was cozy, we had a balcony which was too cold to sit on, however, very cute to step out onto and take pictures when it snowed. There was a lot of hot water for showers, the bed was comfy and everything was clean.

Overall, our stay was great! The breakfast was not the greatest, but most continental breakfasts aren't.

I was truly afraid about this accommodation after reading previous reviews. How stupid of me! IDK what people expected - golden toilet or smth. My stay here was very good! Breakfast was simple, but you won't leave hungry. The bed was comfy, the room was clean and warm. There was complementary bottled water and tea/coffee set. There was shower gel/shampoo in the bathroom. On the first floor there is a meeting area where you can find a fridge and microwave you can freely use, and free tea/coffee and sweets. Location is fabulous! And there is Coop shop nearby too. I strongly recommend this hotel - I am not disappointed.

If you are looking for a hotel with a good location for exploring the region that is also not expensive, this hotel could be a good match. We spent 2 days at the hotel and had a good experience. The location is perfect, the price is fair, and the staff is very kind. If you speak Portuguese, it's good to know the girls are from Portugal and are very friendly. We are planning to come back to Interlaken during the winter and will try to book a room there again.

It's good to know the room is small and the bathroom is a bit old, but everything was working fine. We didn't have any problems.

Great location, comfortable, clean

The first night we arrived after the reception was gone and they gave us the wrong room type that was a much lower caliber than what was booked. I called to let them know and see if it could be resolved but the person on the phone did not care and was very rude. However the next morning the staff at the reception were extremely nice and gave us the correct room.

I noticed the reviews on this place were 50/50 so I was nervous about it, but it ended up exceeding my expectations. I think this place is fine for a short stay, if you're trying to save money in expensive Switzerland, this place is fine and does the job. I had a lovely little balcony and the room was a decent size. Bed was ok in comfort, not the greatest but not the worst. Don't get me wrong, the bathrooms could do with some renovations as it looks like they haven't been updated since the 80's but it was clean and I didn't have an issue with this place. There was a receptionist at the restaurant underneath that checked me in and gave me the keys. She was funny. She asked me if I wanted to add breakfast on and proceeded to tell me that the breakfast wasn't that great...so I didn't end up doing it lol

Bathrooms could do with a renovations, more comfortable beds would be better too

the locations is really convenient, near the Interlaken West station, a very endearing place to stay with homely and comfortable style. Quiet rooms, nice breakfast, ideal for basing yourself for day trips out.

minor things, the restaurant on site only does Chinese hotpot outside of the breakfast, and the Jungfrau travel pass doesn't extend to the West station (only the East) which is further away.

The price is affordable for my budget coz we went to a lot of places so we need just a comfy bed to sleep & a good shower to refresh! The location is excellent which is 15 mins walk to the train station. It has a nearby grocery which is also affordable & it’s near a park where we were able to sit & relax & just enjoy the fresh air & savor the views! The breakfast is good! For a budget traveler, this is a good one! If you have breakfast outside… it’s like $25 for a croissant & cappuccino for 2 people & this breakfast has everything- meat, cheese, fruits, yogurt & breads/ croissant. And of course unlimited coffee & cappuccino! It’s very clean! You could see that they maintain it even though the building is old.! They clean the room & towels are changed regularly! The staff are accommodating & friendly as well! I like this hotel it’s kinda old but it’s comfy & very affordable & near everything! I don’t need a very fancy & expensive hotel to just sleep! We are always on the go! So this hotel was good enough for me & my daughter!

The bathroom is old & needs remodeling!

I lived in this place and I would happily come back here again! The room was clean, the room had everything you needed! The location is great! I had a great time in this place and I advise everyone to choose this place to stay. You won't regret it and will be very satisfied. The breakfast was very tasty. I am a man who loves to eat, I ate for half the day and was very pleased! They have a buffet with a lot of food. Breakfast was very tasty and varied

I really like the breakfast and the location was also a plus. The hotel has a nice lounge room with microwave and kettle, where you can heat up and eat your own food and thez have also some delicious free snacks which was suprising for me. The staff also kind and helpful.

Little bit loud. And sometimes would be nice to have a little bit more cleaning in the room.