Overall, the stay was comfortable, and the atmosphere was pleasant. However, I was disappointed with the value for money — the price seemed too high for the level of service and amenities provided. The breakfast was underwhelming: limited selection, and eggs had to be ordered separately for an extra charge, which felt unnecessary. The dinner at the hotel restaurant was also mediocre — nothing special in terms of taste or presentation. There seemed to be a lot of new staff who weren’t fully trained, which led to some delays and confusion. Still, everyone was very friendly and polite. During check-in, there was only one person at reception who spent about 10 minutes explaining something to other guests while we waited, which wasn’t the best first impression.

The hotel (palazzo) was amazing! Our room was a gorgeous chocolate brown- tastefully done. The modern conveniences are there, worked around the original elegant theme. There IS an elevator (a big deal in Europe). Breakfast offers a wide selection of goodies-eggs, meats, cheeses, breads, grains, yogurts, fruit, vegetables, juices & coffees. It’s advisable to add on the breakfast packaged as I didn’t see too much in the way of breakfast during my walks. The staff was very helpful in finding me a hairdresser around town - I had a photoshoot but didn’t take my hair tools with me. The staff also called a water taxi for us when we left. My husband & I are thankful to the management & staff for making our 25th anniversary very memorable. We deeply appreciate your attention to detail. Grazie! Until next time, Paige & Albert.

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Beautiful unspoilt Venetian building. Fabulous common hallways on each floor with lots of natural light. Lovely courtyard garden for hotel guests with possibility to take breakfast or a drink there. Bedroom decorated and furnished in Venetian style in keeping with the architecture and spotlessly clean. Easily reached by water taxi straight to the door or fast vaporetto from platform B at Pizzale Romana to Zattere. Also very close to Accademia bridge and Grand Canal vaporetto stop. There was an interesting selection of food for breakfast with very helpful pleasant waiters. In fact all of the hotel staff that we met were very professional and helpful.

There was taped music in the garden from early morning until late evening which seemed unnecessary in such a beautiful setting especially at breakfast. It woukd have been nicer to hear the birds and church bells. There was a bit of noise in our room facing the canal from the Cicchetti bars beside the canal but this didn't seem to be a problem when we visited in March as they closed about 21.30.

We have stayed before and love this hotel. The location is perfect, the staff welcoming, professional and extremely warm. The hotel is a genuine old Venetian palace and much of its character remains. Rooms are spacious, full of character and very well equipped. A delicious breakfast is served in delightful, intimate surroundings by charming staff who could not be more helpful. The hotel location is in easy walking distance of excellent restaurants, one of the best cicchetti bar in Venice is almost next door, two Vaporetto stops - Academia and Zattere are three minutes walk away and will take you anywhere , and a host of cultural delights.

If we have a complaint it is that we could not get the heating under control. Every time we turned it down it reverted to the previous setting! A minor irritation which we did not bother to mention. The solution was to open windows despite it being the end of January!!

The hotel was a beautiful building, and the renovation of it was just stunning. We were very fortunate to have been upgraded to a junior suite; everything about it just dripped Venice! From the beautiful chandelier from the Murano glass factory to the exquisite fabric wallpaper, it all just breathed opulance which, after all, is what Venice is about!

If I had to find something on the not-great side, it would be that the Breakfast eating area was pretty small and if more than a couple of groups, you would almost be on top of each other. However, our visit was in February at 2 degrees so we didn't venture out into the lovely garden, which is set up for breakfast in warmer temperatures. One other point which sounds as if I am being pedantic, but with everything else being so perfect, the toilet paper was very cheap and not thick and luxurious!

The hotel was beautiful, fantastic location with easy walking distance to most things we needed, very clean and welcoming, the staff super friendly and helpful. Very quiet location. The bathroom was brilliant and spacious and the shower nice and powerful, The only thing that let the stay down was the size of the bedroom, even though we had ordered a Supreme room, the bedroom space was still very tight,

The size of the bedroom was still very small in spite of us having a supreme room so there were 2 other room choices that would have been even smaller!

Excellent location, lovely friendly staff. Amazing room, really great thanks!

Stayed at this location for the purpose of celebrating my darling’s birthday in Venice. The hotel is located in a quieter but nice area of Dorsoduro, which we much appreciated, yet it is still in short walking distance of the center on San Marco. It is a former city palace and has been lovingly restored and furnished to retain all of its former splendor. Upon hearing about the purpose of our visit, the hotel team went out of their way to make this stay for us a memorable experience. Not just did they give us an upgrade and the most beautiful room we could ask for, but they prepared a little birthday cake for my partner the next morning and spoiled us with a bottle of Prosecco in the room in the evening. This was such a lovely touch of kindness and we would like to express our deepest gratitude to the hotel team. Highly recommended hotel!

Not a single complaint!

Fabulous property and service! We paid to get a private transfer from the airport to the hotel and it was well worth it. No waiting in line, figuring out the ferry service immediately after arriving on a red eye, and able to ditch our bags right away. The front desk staff was accommodating in every way. The room itself was gorgeous- hello all marble bathroom! Delicious coffee and cocktails available at the bar.

The AC stopped working in the middle of the night on the 2nd night of our stay. It was working again by the next afternoon so I'm not sure what happened but it was definitely a little hot and when we opened the windows we got mosquitos in, so don't recommend doing that!

The location was ideal for us, we were close enough to the places we wanted to visit, and it wasn’t too busy around the area. There was plenty of choice for food nearby, and a great gelato next door. The staff were amazing, super friendly and especially Michael on the main desk, he was so helpful.

The rooms were a bit on the smaller side, we did get an upgrade for free which was really kind of the hotel, but it was still quite small.