Everything!! The staff are amazing. Lovely touches like turndown service in the evenings, and shutting the blinds. A little lavender bag placed by the bed to aid sleep, was v thoughtful too. Beds are super comfy, great having inner doors to separate the bathroom, and main door to the rest of the bedroom. Meant that I could move around the room without waking up my son. I misplaced a ring, and the cleaning staff found it - I hadn’t even reported it missing! Would definitely go back again!!

Nothing. Everything was perfect.

We had an amazing stay in this superb hotel. I was celebrating my birthday there and the staff did everything to make it extra special - they helped us with booking a restaurant, and surprised us by upgrading our room to a suite and leaving a complimentary bottle of prosecco in the room. The staff were all so helpful, lovely and thoughtful, really exceptional service. The room was fab - huge comfy bed and large bathroom with a separate shower and jacuzzi tub. Excellent buffet breakfast with lots of choice. Loved the gorgeous art deco features and antiques around the hotel. Location wise it was perfect, away from the busy centre in laid back Dorsoduro, but only a couple of minutes from the Accademia bridge across to San Marco and there are two vaporetto stops nearby. Thanks so much for making it an unforgettable trip to Venice, would happily stay again.

Having to leave.

Fantastic location - very comfortable room with excellent bed and blackout, and pleasant public areas. Really helpful staff too. Ideally placed between Lattere and Accademia ferry stations, but still very quiet. This area of Venice is very nice indeed. Breakfast very good and restaurant always uncrowded.

My bath/shower was a little difficult to get in and out of (I am a bit crumbly...). I gather there are rooms with a walk-in shower, and I would choose one of those if I stayed here again. Nice cosmetics/shampoo though - not just the stuff in a vat...

The staff members went out of their way to be helpful. The rooms were nice, clean, and roomy. The breakfast was super.

My room had an odd configuration, in which the air conditioning vent mainly cooled the entry area that was around a corner from the rest of the room. It got a bit warm at night (for me, a hot-blooded American), but the hotel graciously turned the thermostat down for that room and kept it down. I really appreciated that. Also, my room, and my friend's room were temporarily without water in the sink or shower for a day. It probably couldn't have been helped, but it was a bit of an inconvenience.

Gorgeous hotel, exceptional design, super comfortable and quiet. Really great location only two mins walk from the Peggy Guggenheim collections, surrounded by a vast array of great places to eat. Right off the Grand Canal. Very easy to reach by either public transport (water bus) or water taxi. Finally, last but definitely not least, a wonderful staff who treats you like family. Every single person here really cares about their positions, from the man who helped us with the luggage to the reception team (superb) to the guys in the breakfast room and bar. I can’t wait to return.

Contemporary design within historic structure, quiet location, 2 minutes walk to Accademia. Super breakfast. Very helpful staff. Thanks, Stefano for the adapter.

There are so many electrical power points and switches, that it takes a while to work out what they are all for. No USB charge point (probably not many anywhere in Venice).

The Location was excellent and the staff friendly, professional and made us feel at home. We Loved the art deco decor and all the holiday decorations. Now, for the breakfast … WOW just wonderful with all the options. The staff in restaurant were very accommodating and the decor was so beautiful.

The bathtub which is extremely dangerous to get in and out of. The room would have benefitted from a desk and it could have been larger. The glass entertainment center where TV was housed did not compliment the room.

Very conveniently situated to the ferry port from Pula and to get to the airport. Very friendly and helpful staff. Great breakfast.

Apart from having no hot water the first night which was rather disappointing as I was looking forward to a jacuzzi bath, everything was great.

The hotel was absolutely gorgeous! The concierge was fabulous! So very nice and kind in going out of his way to assist us with our water taxi pickup and show us the pickup point. He also took the time to talk with our driver as he did not speak English! We had drinks several times in the very nice restaurant/bar, snacks and the breakfast was fabulous! Our rooms were very spacious and lovely. All of the staff was very friendly and helpful! It was a perfect visit!

That we were only there for two days - would have loved to have stayed longer! We would love to return!

Really comfortable room, warm with extremely comfortable bed/pillows. Superb location within short distance of some of the great attractions of Venice. Great value for money. Staff were exceptional with some terrific tips on how to get the most from a short visit to (in my opinion) the most beautiful city in the world. We will definitely return.

Honestly, no complaints. Our visit to Venice was wonderful, thanks in a good measure to Ca Pisani.