The staff were just lovely. That always makes a place nice. I noticed they treated everyone with the same respect no matter what walk of life they were from. The room was lovely. It had everything we needed. The cleaning staff had it immaculate.

The outdoor garden area, which was lovely but it could do with a little lift of life, more flowers, benches, etc, considering the hotel is kinda in an area that is very much buildings a little oasis to sit out in is a huge bonus... I did notice it was mostly being used by smokers, which was the off-putting side for me.

The staff at reception were very welcoming. The room was clean, spacious and relaxing. Breakfast was superb. Beautiful gardens outside the restaurant area. The restaurant was beautifully laid out and staff considerate and well mannered. The top to bottom painting of the king and his wolfhound was magnificent..My comments for improvement and I'm hard pushed to find any would be that I would have liked to have seen more information on the painting & artist as it makes the building stand out and is distinguishable, I didn't see any info on what to do or attractions from other businesses and no info on the gym etc just that there was one there...all in all I would recommend staying here.

The room was clean and would have been very comfortable if it wasn’t so cold. Everything else was fine. Excellent staff in the bar/restaurant and on reception and cleaning. Everyone was so helpful. It’s a nice hotel, convenient for visiting Dundalk.

The bedroom was freezing even with the plug in heater provided. To be fair it was a cold snap which followed a mild period but still it was freezing. Had to wear a hat and scarf in the bedroom and was glad I had my hot water bottle with me. Heard others complaining of this too. Other than this no complaints.

We like the reception and the greeting we received from the young man on duty Friday at 17.25 excellent. But no forward selling of Gym or the Clubcard. The staff in the restaurant were good on Friday. We notice the male manager in duty on Friday pm Neil? Was no where to be seen on the floor of the bar or restaurant. Didn't give any help to the staff. 8 But we're much better in the service on Saturday for dinner. This was due to the exceptional help and drive. Of a blonde hair young lady.I think she was the bar manager. She was out on the floor helping out. And finally the Room Service and cleaning lady on the 9th floor. She would not be out of place in a five-star hotel. Her greeting to customers when she meets them. Excellent professional, and attention to detail. She has been working in this hotel for years, I believe.

Desserts are too expensive. We overheard a lot of customers mention that during our two day stay. No mention of GYM, The bar man needs help on the busy evenings. He was hammered with cocktail orders. From the ladies on site. That led to pints for us and other orders being delayed by up to 20 mins. It's not the bar man's fault management nowhere to be seen Friday after 18.00 to 20.00

Very easy to get to and had great parking facilities. All the staff I met were very warm and friendly. The rooms were very comfy and very clean.

Soem of the tv channels didn't work but not an issue. Anytime I went in or out the door there were a few men smoking all the time. I got the impression the hotel houses asylum seekers. Not an issue but a bit intimidating for a sole female traveller.

A beautiful hotel, from the minute we arrived we were welcomed, checked in and went to our room. The room was spotless, spacious, even had disinfectant wipes next to remote control ( something I always notice in hotels, the remotes don't seem to be cleaned ) this hotel do clean them. Biscuits to go with the tea /coffee and also hot chocolate sachets. The bathroom was lovely, modern with a separate bath and walk in shower and shower gel. Our meal was delicious and reasonably priced. The staff very friendly and attentive. The breakfast was included in the price and a good variety . My daughter and myself look forward to visiting again.

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The breakfast was quite good with a lot of choice. Tea and coffee was served quite quickly when requested by very friendly staff.

The evening meal was poor. We ordered Guinness stew withmashed potato on top. What we recieved was a bowl of food which contained six half potatoes and meat in a type of red paste where as I believe it should be more of a soup type liquid in the bowl. After many years of eating stews it was a disappointment. The coffee was good.

The room was nice with a lovely view from the 9th floor. Big windows so the room was bright and airy. Bath and shower, Clean and well maintained. Dinner was very nice and staff were pleasant and helpful. Parking no problem and easy to find. Nice late check out. No complaints, would stay again.

Nothing really. A few new staff in the restaurant. A bit expensive in the bar

The receptionist was so lovely and friendly the one with the blonde bob hair. Treated us like royalty. The barmen were so nice as well. Could not fault the hotel at all. It was spotless and very friendly. Definitely go back again.

Nothing

It's in the centre of Town and shops nearby you don't have to walk a long distance hotel It's beautiful and it was my first to book there but I'll come again any time when I'm in Dundalk Staff friendly we were looked after I cam with my mother she's disabled and we didn't tell them on booking. Com if we want room suitable for but when we arrived we explained to the guy in the reception he gave us beautiful suitable room fir her she was so happy thanks

I like everything no comments the place is nice