Location, cleanliness, amenities, friendly staff, good food at Hemingway restaurant

Breakfast buffet wasn’t complimentary. $16.95 per person. Kids age 12-16 $9.95. Kids under age 12 ate for free. Only 2 kids under age 12 PER FAMILY ate free, all other kids regardless of age were $9.95. Also toilet is low to the floor, so if you are tall or have a bad back or knees you might want to bring a toilet seat riser with you. They give you plenty of towels and wash cloths but they’re thin and towels are small, not accommodating to larger sized people.

Good location. Parking availability. Clean room. Keurig coffee and pot in room. Fridge in room. A few steps to the beach! Comfortable bed and pillows, room darkening blinds. Balcony with ocean view.

Air conditioning unit blowing right onto bed. Had to put a chair in front of it to dispurse cold air. Some electrical and usb plugs did not have power. Shower water pressure was low. Clothes closet had a safe and cabinet limiting space to hang clothes. Lobby's free coffee was always out. Indoor pool looked murkey. Would not swim in it. One day, only 1 bed was made while other was not touched??? No free breakfast. $15/adult.

I wrote one regarding the breakfast buffett and forgot the most important. Your STAFF! Your staff is always so friendly, accompanying you and helpful. The buffett is a small complaint compared to the best group of staffers working there. I realize that it is a transit job and that is where to come in tops. These people like what they do or cover it up well. From the maintenence people, the girls getting the rooms ready to the front desk they are wonderful and cheery to your customers. Keep doing whatever you do to hire these folks as yours are always nice to be around. I can't recommend them more and we travel a lot. These days it's mostly out of the county but we always get to your place at some point doing the summer. Thank you for the service we receive at the HOLIDAY!

Breakfast but everything else worth it.

The Staff was amazing throughout the Hotel. The Restaurant had great food and service, and we both loved the Hemingway and Key West aspect of the space. Room was well kept, and there were no issues with any of the equipment (TV, fridge, etc).

My only issue was parking. The two lots were filled very early in the evening so I needed to go to another parking location. The place recommended by the staff was very friendly and helpful, and it was a short walk between the locations. Hoping the amount gets refunded to my card as the receptionist stated it would be.

I had reserved a king room with sofa bed. When I checked in my room had only the bed and no sofa. I returned to the front desk and was told the sofa's had not been delivered yet. After some back and forth the clerk assigned me to a different room with two queen beds. Not what I reserved but better than what they where going to give me.

Most of the hotel was a construction zone. The lobby, restaurant, pool and half the floors were being worked on during the day. I was not told ahead of time this was going on. Furthermore. half the parking lot was being used by the construction staff. I was not offered and discount or promotion as a result of this inconviene.

I really enjoyed this hotel. It was updated, clean great location. I had to unexpectedly leave a day earlier than my reservation and have sent numerous emails about was told to contact hotel and they tell me to contact Booking.com

It was updated, clean great location. I had to unexpectedly leave a day earlier than my reservation and have sent numerous emails about was told to contact hotel and they tell me to contact Booking.com

Our room had everything we like to have in a beachfront accommodation. The room was spotless and the bathroom was excellent with adequate size, walk-in shower, fan, and great lighting. Had a large TV with good cable service. There was a nice balcony with a small table and two chairs. Beds were good. There were plentiful plugs, recharge stations and lights! We would definitely stay here again.

The coffee in the lobby, albeit free, was below average. We chose not to get the breakfast as part of the room deal. It seemed expensive. Parking will be a little tight if you have a large vehicle but a complimentary valet is available.

Staff went out of their way to change our room/floor at our request because I preferred a view from a higher balcony. Room was clean. Pool area was clean and the water cleanliness was monitored often. Attached restaurant, Hemingway's, was clean and the food was good. I will stay here again.

When we booked the room, we were told that there was one parking spot per room. When we arrived the Valet attendant said there was no room in the parking lot, but his car was in a space. He said he would move his car for a tip. He decided to move his car without a tip when I said that I was going to talk with someone at the front desk. By that time, another customer vacated a parking space so we parked in that one.

The location was great!The dining at night was enjoyable with the wait staff and the food. There was one young man who was doing valet,I cannot remember his name but he was a pleasure to talk with. An employee that needs to be recognized.

As they say there is always one bad apple in a bunch, this happened to be one of the hotel staff at the front desk on the afternoon/evening shift. Very rude with a terrible attitude.

What I liked about it was when I arrived the front desk was welcoming. They made sure we knew about the construction. They provided ear plugs and other materials that would help. But on the 10th floor you couldn’t hear a thing.

The only thing I didn’t like was for a late check out you had to be a member. I wasn’t told that from the front desk but other than that it was amazing.