The room was clean, tidy and decorated really nicely. Aircon was effective and quiet. The selection of tea/coffee and biscuits was a nice surprise! The bathroom likewise was lovely, a really nice bath and shower, heated mirror, loved it. We went down to the restaurant one evening and the bar staff were lovely too! Food was a little pricey but very tasty. Location-wise this hotel is perfect for access to the train station and Hatfield House, and the Galleria nearby has plenty of shops and eateries too.

The TV in the bedroom had signal issues with several channels and lacked Smart features. But this didn't impact our stay at all.

Clean room

I asked 3 times during each visit on reception if anyone is available at reception desk when I leave early in the morning and every time reception was closed (hotel entrance doors locked) and no one picks up the phone on reception. So the 3rd time I left keys in the room without proper checkout. No fridge in the room (minor but no any space to put any food or cool the water) Kitchen at the restaurant closes at 21:30 even on Friday, Saturday, Sunday. If you get back at the room late - only ASDA store is a solution, but remember- no fridge - make sure you eat all you bring with you.

For a two night stay, hotel met our needs very well. Check-in was easy, reception staff welcoming and polite and check-out efficient. Breakfast buffet was good and food choice in bar and restaurant was great for myself and friend who does not eat meat. Room was spacious, clean and had everything needed, even down to an iron and ironing board and hairdryer. TV was big, which was a bonus. Bed was huge and comfortable.

There isn't anything not to like. For a short stay it is a great hotel.

I loved the location, the rooms, the decor and the amenities. I also love the world class treatment from staff. Thomas and Greg (and the rest of the team) moved mountains to ensure that my trip was superb. To be honest, the service I received made me forget that I was on a work trip at some points. I take many work trips throughout the year and this hotel is way up there on my list. In fact, I can confidently say that this hotel has far better service than some more higher ranked places. I’ll definitely be back and I mean that wholeheartedly. This is the kind of place that makes you want to return. If you’re thinking about booking, run, don’t walk and get it done. You absolutely will not regret it. Thanks a million to Thomas, Greg and the team for a wonderful time.

I loved every single things. If I had to come with something that was a little less than excellent, it’d be that the walls in the room I originally showed a bit of wear and tear. I asked for a new room and my request was immediately granted.

Booked as a last minute thing, didn't know what to expect, other than the hotel was where we needed to be. Was extremely happy with our choice. Check in was very easy. Our room, in the new part of the hotel, was excellent, clean spacious and quiet. The massive bed was extremely comfortable and there was a good choice of pillows. Nice bathroom with a lovely walk in shower. In the old part of the hotel there is a nice bar, which we enjoyed, before walking through to the restaurant, where we were able to mix and match off the restaurant menu and the bar menu. The food was very nice and the portions were very generous and reasonably priced. Check out the next morning was straight forward and they allowed us to leave the car there while we explored the near by Galleria shopping centre.

It would be good if you could access streaming services on the TV such as Netflix, Prime etc. We were only there for 1 night so not a problem, but for a longer stay it might be nice.

Easy to find and nicely presented hotel. An old art deco exterior but modernised and updated inside with some rooms in a modern wing. Breakfast buffet wasn't huge but everything was hot. Room was a good size and comfortable.

Only negative was that the new wing backs onto student residences and there was a lot of noise from midnight to 2pm (friday night) with students gathered outside talking. If you are a light sleeper I would recommend you make sure your room is not in the new wing or on the opposite side to the student accommodation. Location is not exactly special either - ok for a business trip, but not so much a "weekend away".

Due to adverse weather we had to book a hotel last minute and I booked the comet . The comet was a fab find . Huge deluxe rooms , highly finished , warm , clean , superb bathrooms . Really professional staff from reception to kitchen to dining room with a fantastic quality breakfast . Breakfast really sealed the deal for us . We had been to a funeral in Hatfield & unfortunately driving conditions were appalling so we could not get home . The comet was the perfect choice & was in a brilliant location .

A little bit better signposting to the rooms would be great especially as you had to go outside main reception to find your block .

The staff were excellent, everyone from the moment we checked in were polite and incredibly helpful. We had an unfortunate medical emergency to deal with and the night manager and maintenance team went above and beyond to ensure that we were ok.

There genuinely wasn’t anything that we didn’t like. I’m sure that some could nitpick and find fault with something, but to do so would betray the whole truth. It is a great hotel in a great location and has been since the 1930s!

Breafasts, dinners and teas and coffees all good

There needs to be better roadside signage. To those unfamiliar with the locality, the roads system locally are a maze and concerning to the driver. On a personal note only, whilst I am delighted that foreign nationals look after us in hospitality, but because I am hard of hearing I find the elocution could be clearer (most for the more elderly). Speaking more slowly would probably be enough. I would never dream of commenting to someone face to face on this issue.

The room was clean and comfortable and very quiet despite its location on a busy road. The breakfast was very good, freshly cooked and lots of choice. We had dinner in the restaurant which was also good. I cannot fault the staff. Everyone was friendly, helpful and ready to go the extra mile to make our stay special. Highly recommended and would definitely stay here again.

I can't think of anything apart from possibly the location on a busy roundabout but that is an advantage for accessibility and the sound proofing in the building is so good that we did not hear any traffic at all..