The parking at this hotel is excellent. Plenty of spaces and out of the way so car felt secure. Staff working on the evening of our stay, were very friendly and helpful. Good to have a bar area and adequate choice of drinks available. Nice large bathroom.

The room was a bit tight for three adults and I would have preferred a dressing table/ desk to get ready in the mornings. It would be fine for a couple. Breakfast on the first morning was a bit hit and miss. Limited hot and cold food available when we arrived, as waiting for staff to top up breakfast items. Could benefit from more comfortable seating in the bar/ reception area.

Convenient location, rooms are spacious and clean with very large comfortable beds. Check-in is easy, and there’s plenty of free parking too. An easy walk to the large nearby superstores.

The breakfast items such as croissants , floury baps, muffins, fruit, aren’t replenished so by 9am you’re left with just the hot buffet which has the worst scrambled eggs I’ve ever eaten, oily sausages and hard, dry bacon. There’s not much fruit left either, so be early, or go hungry, as I have seen fellow guests load up and take away the muffins and fruit for their lunch. It’s very disappointing.

Staff were friendly and welcoming

Nothing...all was good except that l always look forward to Holiday Inn breakfast, but this hotel was only serving scrambled eggs which l don't eat coz of being lactose intolerant, so l couldn't have eggs. Pls try and have fried eggs ie sunny side up, boiled eggs etc.. so we are also accommodated for our food intolerances. I love my mild hot and l was told l could not get warm milk. Any chance we can have less salty bacon...ie non smoked? Otherwise everything else was good.

We booked a family room for three adults for one night. The room was clean, comfortable and I got a good night's sleep on the sofa bed. Tea and coffee provided in the room. Nice big, accessible shower with shower gel and shampoo provided. I forgot toothbrush and toothpaste which was provided when I asked for it at the front desk. The staff were friendly and reported the faulty EV charger. I had booked the hotel because it had EV charging but just had to charge elsewhere. There is a charger at the McDonalds nearby which the staff told me about Breakfast was really good with a choice of cereals, fruits, yoghurt, porridge and cooked breakfast. There is a huge retail park next to the hotel with a Next, huge M&S and TK Maxx along with other shops which was also handy. 10 mins drive into St Alban's which is where we drove to for dinner.

Nothing. The EV charger not working was a bit of an inconvenience but not too much of a problem.

Staff were polite and helpful. We booked a room for 3 adults and were only provided with two towels and two cups. One call to reception and 5 minutes later the problem was resolved. Breakfast was great, plenty to chose from. Overall a comfortable stay.

That we had to call for a cup and towel. If you book for three adults this should be taken into consideration when preparing the room. When sorting the above issue we mentioned the crack in the top of the kettle. Reception stated they would notify housekeeping, however, the kettle was never changed during our stay. All in all very minor things.

First contact at reception was a pleasure. Deon was on the ball and had a good personality for the job.Cooked breakfast was a nice surprise as well as a snack and drink to go. Room was fine. Good shower. Comfortable beds and pillows albeit quite warm. TV channels were a bit limited. Plug in bathroom sink doesn't hold water. Very clean and a new feel. I know this isa bit OCD but whilst the first I.pressions of the breakfast area were nice, I couldn't help noticing that the table bases were mucky

Finding the M25 to go to Heathrow from the hotel! Not your fault, I realise. The parking ticket said use the payment but that wasn't needed. Scummy tea when made in the room. Again not directly your fault but the tap water is hards and makes a horrible scum with the in-room tea making. Maybe some filtered or bottled water would be nice?

Room was clean, spacious, and comfortable. The booking in guy helped my daughter with the luggage as I am disabled. The room was well equipped with iron and ironing board, hairdryer etc. The only drawback was lack of surface area for toiletries/ makeup, and lack of drawers and bedside tables.

The breakfast area was badly designed, there was no place to put your tray down while you got coffee, toast, and cereal etc. The hot food was awful, the sausages were very cheap frozen ones, I think the scrambled eggs were powdered as the texture and taste was nothing like real eggs, the bacon was tough as shoe leather.

Down to earth, straight forward hotel. Well located just off motorway, near shopping centre. Everything we needed even though it was budget. What made it exceptional for us was the kind, customer focused staff , who went out of their way to make sure we had a great experience. The assistant manager ( I think) was really lovely she made sure our stay was perfect and went above and beyond expectations. Breakfast was great and included in the price.

Friendly, customer focused staff meant budget hotel felt very nurturing and personal.

A modern hotel with friendly and welcoming staff. At the budget end of the hotel business so we were not expecting grandeur. Our room was clean and had a modern feel. The bed was firm and comfortable with a choice of hard or soft pillows. Our room had a table and sofa. very handy. This hotel had a bar (which we didn't use). Breakfast was included which was very good with cereals, cooked items, yoghurts, tea, coffee etc. on offer.

A very small chip in the bathroom basin.

Easy to find, good sized car park with disabled and electric spaces. Room a decent size. Comfortable beds, good shower. Breakfast better than I anticu3-more choice if hot and cold with good selection of drinks.

No drawers at all in the room, (not even a bedside drawer) there was one little shelf at the top of the hanging wardrobe so nowhere really for underwear/socks. Glad it was only 2 nights as storage wasn't great. There was just a very narrow shelf under the TV. This was the 'dressing table', but it had hardly any room for any belongings. Just about fitted keys next to the kettle and that was all there was room for. No instructions for heating/aircon.