location excellent, pleasant decir, big carpark

Computer self-check-in. Not good enough for a big hotel. 3 fire alarms - one in each of 3 days. There was no public address after any to say "false alarm" etc. 3rd event was at 1.20am. No word from management at all. All the rooms in our cluster discussed it then went back to bed, despite smoke smell from forest fires nearby. There should have been Management announcement. Is there even a live-in concierge? Thus is just dangerous, let alone unprofessional.

Spacious room with good facilities including parking - the shower was particularly great and this is something a lot of hotels cant get right! . Not too far from the town and the breakfast was great as well (cost extra). Staff were friendly and helpful and this overnight stop to Isle of Skye was well worth it. Close to main attractions in the area and of course, if you were going to go up Ben Nevis.

It was difficult to find a staff member - meant to go look in bistro but no signs for 'this way to the bistro' so were a little baffled. But they did realise we were there and supplied us with the key as soon as possible after this.

the room with the balcony was brilliant and the location was superb

we couldn’t get any one to answer the phone in morning and no one was in the office as i wanted to ask if breakfast was included as i paid the top room cost but no one was there , we then went through to breakfast and our name was on the list i asked the man i want sure if we were included for breakfast he said yes and took us to our table then when we left he said it’s 30 pounds for breakie as we didn’t have anything on us i said il pay on leaving paid the 30 in cash only to get phone calls to say we hadn’t paid

The location was perfect.

The room we had was quite small. We had asked for a room with facilities for a disabled person. Sometimes, I need to use a wheelchair. I would not have had enough space in this room to manoeuvre had I needed my wheelchair during the stay. The floor of the room was uneven under the carpet, which made walking difficult. The bathroom was inadequately heated and therefore too cold to spend any time in. I don’t think the property is laid out very well for disabled people with steps leading to the restaurant and the bar area. Finally, the beds were absolutely too hard and neither of us had a decent night’s sleep.

Stayed as part of our NC500 tour. Nice enough hotel. It claims to be a 4-star hotel but you are greeted with self check-in screen (also for check out); I would expect a human reception. Actually the self check-in and out worked fine and I know they are short staffed. All members of staff friendly towards us and our dog. We were not able to sit in the 'bistro' area with the dog but the bar/restaurant area was absolutely fine and service was quick and friendly. Food better than expected and good breakfast. Room perhaps looked a bit tired (as did some of the hotel and tbh if they claimed 3-star they would probably have people saying they exceeded expectations). Despite the variable reviews I thought we had a good stay and some of the reviewers were a bit 'picky'. Very convenient for the train to Mallaig from the Scotrail station at Banavie only 5 minutes walk away and it had great views across Neptunes Staircase (a flight of Caledonian Canal locks) to Ben Nevis. Parking good.

Automated check-in and out. Bed a bit small for today's expectations.

Great hotel to stay in if you are doing the Great Glen Way and starting from Fort William. It is very relaxed and very dog friendly. The room comes with a bowl and a bed for your dog in addition to a few treats to make him feel at home. The bathroom was perhaps a bit dated but everything worked as it should with plenty of hot water. Can't complain for the price paid. The owners are relaxed, informal, friendly and accommodating. Very homely. Breakfast was good and provision was made to eat breakfast in the bar for customers with a dog, a separate area for other customers. Same for evening meals which we also enjoyed. There was a nice garden area as well but we didn't use it due to the weather. The best thing about this hotel however is the location. Right on the canal tow path, on the Great Glen Way, and also close to Fort William. I would recommend this.

Upgraded to a balcony room. Very spacious room. King size bed-2 pillows. Two bucket chairs with small table. Desk with tea/coffee - coffee machine and kettle. TV and free WiFi. Large shower in bathroom. Balcony area with table and chairs. Lovely view of canal and Ben Nevis. Bath robes and slippers in wardrobe. Hairdryer. Iron. Lounge/bar area. Dining room/cafe. Had evening meal- food was lovely and good portions. Not the biggest menu. Attentive staff. Highly recommend.

Some areas could do with a paint.

Location was first class - the locks at the rear of the hotel were spectacular. The bonus was the ship coming down the locks after breakfast - what a sight 😃 The bathroom in our room was fantastic and the shower was brilliant and we were able to move the shower head around to make showering easier - especially goid if you have arthritus. A bath mat would have been even better as the floor of the shower was bit slippy - good job we brought one with us 😄

The amount of stairs we had to go up and then down to reach our room. Either someone to help with the suitcase or a lift would have been better.

Our room was well equipped and comfortable, with a view (almost!) of part of Neptune's Staircase. We were able to walk along the towpath before dinner, although the time of our arrival meant there were no boats using the locks. Dinner in the evening was well-cooked and presented - and delicious; likewise breakfast was well organised (the toast racks were an unusual and welcome addition!) All staff were welcoming and friendly, and attentive to any needs we had.

We did find our bed was a little too firm, although no bed away from home is truly comfortable; however, we had brought our own pillows from home, which helped.

Great location! Just 3 miles from Fort William (£10 in a taxi to Fort William) this hotel is based at Neptunes Staircase which is a fantastic site to see! There is a train station less than 4 mins walk from the hotel that is 1 stop from Fort William (but the trains don’t run often so check times ahead) The Jacobite / Harry Potter Train runs through this small station 4 times a day so a great photo opportunity. Room 25 was a couple mins walk and 3 small sets of stairs from reception but had a dual aspect view both up and down Neptune’s Staircase which was beautiful. Bed was huge, bathroom was nice & tea tray was good.

Curtains are dated, hotel is deceptively bigger than it seems from the outside and is like a rabbits warren to get to some rooms so if any mobility issues make sure to state them but other than that a great hotel! Breakfast is only until 9:15 so too early for us unfortunately - as check out isn’t until 11 I would suggest breakfast is offered up until at least 10am. We went into Fort William for breakfast after checkout.