Absolutely loved the aesthetic of Mattel toys and quirky decor! The staff was awesome and friendly at all times.

Few issues: 1: the restaurant in the hotel is extremely expensive and my food was disgusting unfortunately. It happens and I understand but was not happy. 2: this is a personal complaint and this will vary from person to person but I found the rooms to be very cramped and small for the 500 we paid for the weekend. Booked a room with a “handicap accessible bathtub” and it was barely big enough for one person, they just put some bars on the walls. No vending machines, no free breakfast, paid parking etc just made the whole thing kind of a drag. Sucks too because the hotel is visually great.

The uniqueness of the hotel’s interior design is unforgettable and very cool and neat. The door passes are super creative and very customer friendly when it comes to drop off at the parking garage.

One of the elevators was not working which limited the transport to one elevator for our floor. I had to wait over 10minutes before it was available for me. The elevator that was not working should have had an out of service sign as we got in and pressed buttons but nothing would happen. The doors would close but thankfully reopen as we wouldn’t get stuck! Yes, we told the downstairs and they said that they were aware…..??

The design of our room was so fun and weird, I have never seen anything like it and ai loved it. The layout of the room was very comfortable and inviting. We even had a balcony! Unfortunately it was freezing cold, so we didn't get to use it, but I love the option. The staff was incredibly nice and accommodating. It was very easy to get in and out of the parking garage with the hotel key, which was a huge bonus because we did need to use our car to get just about anywhere

My one and only complaint was that there were no tea bags in the rooms, only instant coffee. (But honestly that's a pretty finicky complaint)

The colorful, cheerful '80s retro post-modernism decor lifted my spirits more than I would have thought possible. Very comfy room and bed. It was convenient to be able to use the room key to activate the garage gate without additional charges. I appreciate that the clerk emphasized that we should keep a room key upon checkout so that we could exit without being charged a separate parking fee--then, you just drop your keys in a slot once the gate goes up.

Nothing comes to mind. If my family member decides to attend school here, I expect this will be our go-to for visits.

You can tell the hotel is fairly new, everything looks bright and shiny. Decor is very colorful and fun. Location is convenient to many attractions except for downtown which I only went to once anyway. Parking is free and in a garage underneath the hotel. I liked that instead of the disgusting coffee makers that most hotels have, there was an electric hot water pot with pretty good instant coffee plus 2 cans of free water in the fridge. The woman from housekeeping who brought me extra coffee and cups was very sweet and also brought me spoons since there were no stirrers.

Any of the staff at the front desk that I interacted with seemed to have a standoffish attitude. I stayed 3 nights and my room was not made up once - no garbage removal, no coffee refresh, cups, no clean towels. The first day when I asked, I was told they don't do it on weekends so they sent housekeeping up to bring coffee and cups. The second day when I asked I was told they only make up rooms for stays over 2 days. Also, not unique to this hotel, the refrigerator didn't have a freezer compartment so all of my ice packs defrosted. I'm on a road trip and needed them for my coolers.

The room had a crazy design but in a good way. The beds were comfortable and the bathroom was new and clean. There is a bar and dinner restaurant in the lobby. We had some drinks and the pork pizza after going to the football game. The coffee and breakfast restaurant was great. I had a well made cortado with chicken & waffles.

We booked during a Big XII football game and the rates were extremely increased compared to normal. I understand supply and demand but we booked well in advance and they were still increased up around four times their normal rates. Just because all hotels do this price gouging does not make it right.

The location was convenient to the main arteries through the city. The zoo and University were right next door. There were food options and shopping spots close by as well. The staff was very friendly and helpful. The decor in the lobbies and rooms were bright and fun with great attention to detail. The bar and lounge area were very inviting and comfortable as well.

It would be nice to have coffee shop open longer into the day for afternoon coffee cravings.

Wow! The breakfast was SO good. The staff at Poindexter Coffee are so sweet and quick with service. I was hooked on the vegetarian breakfast burrito — SO good! My daughter and I loved the ease of being able to grab a quick breakfast onsite. We were so happy that beyond the convenience, the food and coffee were great! We also took advantage of the free bikes. We borrowed two bikes and took a spin through the University of Cincinnati campus. It was free, spontaneous and one of our favorite things we did while we were there!

We just wished there was a late-night food option. Maybe even some grab and go sandwiches, salads, etc. I know there are chips and drinks, but a little something beyond that for guests who want something after the restaurant service ends. We returned to our room late, after a concert, and there were no nearby food options. We were visiting without a car and used Uber during our trip. Some grab and go options, that are more substantial, maybe in a cooler, would be perfect. We would’ve been happy to pay the front desk or add it to our room charges. Other than that, there isn’t anything we didn’t like.

I had a breakfast sandwich and coffee, it was good. we had pizza one evening and it was good. Liked that there was hot water and a walk in shower.

My wife had oatmeal for breakfast one morning and it was not to her liking. The room people came by one morning and we were not expecting anyone to come as early as they did. I asked if they could come back a little later, she said yes but she never came back. Not enough towels in the room. Had to go to the front desk and request some towels for that evenings shower.

Cleanliness & spaciousness of room and comfortable bed. Staff was friendly, helpful and professional. Parking was included in rate.

Lighting is horrible, especially in bathroom. Only 1 side of shower door opened....the door opposite of shower head wall. When turning on you got drenched before entering to take a shower. Very pricing per night....$278.