Staff: really friendly staff, quick service, always there to answer questions! We especially want to thank Francesca from the front-desk for giving us a warm welcome. We got a free upgrade, which is always a nice to have! But even if this wasn't the case, the customer service is still great! Room: nice and spacious room, very clean, all amenities available, no sound of airplanes or other guests (so well insulated), very comfy bed and pillows, tasty selection of coffee pods. (10/10) Hotel: looks old from the outside, but inside it's actually modern, and our room was also very modern. Also great to have the option to order food until 11PM, certainly if you arrive later at the hotel like we did. (10/10) Location: great location if you need to catch your flight the next morning, 10 minutes walk to the airport. (10/10)

Everything was great. Can't speak about long stay or breakfast, because of our short stay of 9 hours.

Almost everything was perfect. It was so quiet and the blackout curtains were excellent. The bed was really comfortable and the shower was just as I like it. The breakfast was good; lots of choice, although the coffee from the machine wasn't hot enough. If I could complain about anything at all, it would be that the hairdryer cable wasn't long enough for the mirror outside the bathroom door. I couldn't find the shuttle bus and instead of searching up and down the airport, I decided to walk. No big deal; it wasn't far and certainly not the hotel's fault. The airport is poorly signposted.

Coffee could have been hotter. Minor complaint!

We only stayed from 4:00PM till 4:00AM but it was a good experience. The front desk was very helpful and friendly, the complimentary cookie was delicious. We even got a 2 hour free ticket for our car before we needed to return it, I really appreciated that. We got a room in the new(or renovated?) wing which was very quiet and clean, the size was very good. The hotel is next to the airport and the car rental services, it's easy to return the car and walk to the hotel or the other way around. There's a free bus service to the airport but when we traveled (4:00 AM) it was very busy (at least 20 persons waiting). Fortunately the airport is a less then 10 minutes walk so we walked, which was faster then the bus (I think).

The locker room, sauna and steam room definitely need a makeover. In the locker room most of the lockers where broken (no door or no lock) or the locks didn't work. It would be better to get a key at the spa reception and return it when you leave. The sauna was way to hot for the very small room and the steam room had not much steam and a lot of broken tiles. The tv wasn't smart, for the few hours we stayed no problem but would make the experience even better. Per night price is very high, I know that Edinburgh is expensive but this was exceptionaly expensive.

All staff are extremely friendly and welcoming. Given warm cookies at reception, which were delicious. Beds very comfortable, room had what we needed and complimentary extras were available from reception ie toothbrush, toothpaste etc. Free shuttle to airport was efficient. The restaurant food was very tasty. Pool and steam room was enjoyable and free of charge.

The shower had a slow drain, so started to fill up on use. The room was a little noisy but that was because it overlooked the delivery entrance. The locker in the pool area didn't open with the code and had to go and ask staff to open but was not a big problem. Food was quite expensive. None of this would stop me from staying here again though.

We liked everything about the hotel, the warm inviting reception area /bar/restaurant and the excellent swimming pool, sauna and steam room. I appreciated the eco friendly responsible approach to towel use but I feel you could also put emphasis on the use of excess water. The size and layout of the room was great. The food in the restaurant was very good and the romanian waitress was excellent, warm friendly and helpful with the menu Exceptionally near to the airport via foot and the free shuttle bus was ideal with suitcases

We both felt the room could improve with a central strong light, especially for the older generation who often have sight issues. It was difficult at times to see things that had fallen on the floor or to find things in our suitcases.

Staff lovely and friendly, the pool was brilliant just over 4ft deep the full pool is same depth brilliant for kids as they can get use of the full pool. Breakfast was good, health suit is also great. Beds comfy and room was very clean, plenty of towels.

I don't understand the parking charge if your staying here and not using the airport. £16 is alot. Dair enough if your parking up the car and going on holiday but if your just staying at the hotel o don't think it's right. The twin rooms state a single bed so I phoned before I booked as a single would be no good as it was for a couple and a child so 3 people. I was assured it was 2 queen sized beds, it's more like 2 small doubles. Although otherwise comfortable. The selection for dinner is very limited and so expensive. It's £6 just for fries. So we ate out at a nearby place and got a full meal for £10.

First and foremost...the location! So close to the airport, in fact walking distance although the hotel has a reliable shuttle service.The staff were amazing! I requested a day before my actual arrival and the staff were excellent in making it all work. Loved the Double Tree cookie welcome! The room was very spacious with a lovely view of the snowy mountains, The room was cosy and warm. The bed was large and so comfy. There is a great selection of TV channels on a big screen TV. The dining room has a lot of ambience and the menu is very good. A really super experience all in all. Awesome transport selection to and from this airport.

Newly refurbished accessible room was perfect for our needs. Very comfortable bed, nice furnishings, good air conditioning, plenty of space in room, coffee maker, well appointed shower room that catered to someone with mobility needs. Breakfast was tasty and well cooked.

A couple of suggestions - need a shelf in bathroom for toiletry items, shower curtain needed to extend all the way around the shower to prevent water splashing out. Option to have a non slip mat in shower, and a warning that the shower chair moves would be helpful.

This is a great location for being close to the Edinburgh airport. 10 minute walk to the port and the rental cars are all right there too. Extremely clean and very friendly staff. The bar and restaurant were totally decent. Pool area looked nice.

You have to be quick with parking if you are not staying for ling. There are cameras upon entering end existing the parking lot which photograph the license plate and instantly charges you if you stay more than 15 minutes. The front desk gave us another half hour of complementary parking time upon check-in so we weren't rushed which was great.

the staff were exceptionally helpful and friendly especially two members of reception staff who went over and above expectations when helping me with my medication from curaleaf, they were so very understanding and patient and made me feel very cared for . The staff also helped us by charging our phones for us all weekend as we had forgotten our chargers. please check the names of those who served us as they should be highly commended for their service.

blood staining on net curtains, carpet and roof, bathroom sink would not drain. I found the food and drink very very overpriced.