We had a large, welll-appointed double room. The bed was comfortable and the bathroom and shower were wonderful.

We had drinks in the bar and dinner in the restaurant. The restaurant had Italian food that was good enough, but my husband said it was one of the most expensive dinners we had on the whole two week trip. It wasn't tHAT good!

Room, airport and location excellent. The Facility located in fantastic location. Just that I was not too happy with the receptionist that check me in. He is not a good listener.

The receptionist that checked me into Room 2167 was not a good listener. I came in and ask for my reservation, without understanding what I require, he just told me no more room. I have to repeat myself by saying again I have a reservation. He rated me Physically and just say no room. He need to be supported with listening skill Training to help him do his job properly.

Hard to find - even though it’s across from the airport. There are very small signs pointing the way “to Sheraton”. Had we known in advance to look for the underground pathway, it would have saved a lot of time getting there. It’s still about a half hour walking from the hotel to any gate. If you must go to Terminal 2, you have to take a shuttle bus. It’s a good 15 minutes away from Terminal 1.

Hyper convenience: 1) Connected to the Malpensa Airport through underground: After long haul flights + midnight arrival to the airport, straightly go the hotel for hot shower it was excellent. 2) In front of the Malpensa Railway station: 2 minutes walk from the hotel reception lobby to the station ticket corner, Stress free to the city center. 3) From the hotel reception lobby to the airport Departure floor, there are lift changes but easy for even an unfamiliar traveller with the airport.

Last minute reservation, it was way too expensive this time, but the quality stays very high no doubt about it.

Spotlessly cean, bed supremely comfortable, except for their policy of having a sheet under the duvet. A problem it didn't take long to solve.. Huge room and comfy chairs. Not the best instant coffee.

The hotel, including the bars, was totally soulless. But then again, I didn't expect too much charm from an airport hotel. Took ages to check in. Not enough manned posts, although there were front office staff standing around. I'd forgotten my toothpaste, so I asked for a toothcare kit, which was sent (twice) which pleased me. But found out later I'd been charged €3, which didn't. The shower was in the bath, and the bath was some inches above the floor, making it tricky to get into. I'm getting to an age were I worry about bathroom slips. Anyone much older, or more infirm would have real problems.

The hotel is conveniently located inside the airport, making it perfect for an easy departure. We stayed here on our last day in Milan, and it was ideal to wake up and head straight to the gate. The rooms are spacious and comfortable, though I’d only choose this hotel for an early morning flight, as I prefer a stress-free departure. The reception was good, and they offered parking and EV charging, allowing me to fully recharge my rental before returning it just a few meters away. I’d definitely consider this my go-to hotel before flying back.

I had to walk about 10 minutes from the reception to my room, likely due to ongoing renovations, which is understandable.

Rooms are comfortable, swimming pool and sauna area are very good Breakfast is excellent, the restaurant is very good

Facilities were great but nowadays you have to pay 10 euros for access to spa (sauna and steam) That was included in the room price 2 years ago Is not for the £10 but if you pay £210 for 1 night you don’t like to be asked more money. The spa should be properly attended as well (had to told off a person who was watching videos on his mobile in the quiet area with the sign of no mobiles and the relaxing sounds of birds etc Haven’t seen any staff during my 3 hours between swim and spa) Also there were some drilling as they are setting several rooms Not for long but still you don’t want that When I call reception they told me there should not be any work near my room but when I went downstairs I passed near a set of rooms with few people working on them

The location was perfect, a few steps from the train station and the airport. Room was very large and clean and well ventilated and tea and coffee all provided. Hotel has restaurant on site and the breakfast was very good. Staff were all very pleasant.

WiFi was terrible on the evening I arrived - probably due to over-demand as it was working fine the next morning. My room connected to the room next door and the bolt wasn't securely fastened - I managed to push the bolt further in place but as a woman travelling solo this worried me slightly. I had requested a room with a walk in shower but the room allocated had a bath with very high sides - just something to consider if you have mobility issues.

The location and ease of arriving at the hotel was a relief with several signs pointing the way at Malpensa airport - no need for a shuttle bus or taxi. The hotel is very modern and spacious.. The breakfast selection was very good and the layout of the dining room meant that I didn't feel awkward as a solo traveller. My bedroom was very nice and I slept extremely well thanks to the wonderfully comfortable bed.

I wish I had stayed longer than one night. Unfortunately, there was not enough time in my schedule to take advantage of the indoor swimming pool and spa.

Very close to the car rental and literally inside the terminal, makes it easy to reach after a flight.

We arrived at 11pm and there wasn't anything to eat at the airport so we wanted room service but it wasn't available anymore. I think they should be able to offer some sort of food also during nights for travelers who arrive late.