Amenities and breakfast

Too much noise at night from noisy guests. I previously requested a very quiet room.

Staff were very friendly, and even brought a cake and bottle of wine up to the room complimentary for my husbands birthday, very nice touch. Excellent spa facilities and a lovely large outdoor pool. Brilliant location within walking distance to old town.

We had breakfast every morning and it had a great selection of food for everyone, including a counter where omlettes and pancakes were made in front of you. It set us up for the day. The pool was a great size and there was lots of space in areas around the pool too. More deckchairs were put out to match demand. The rooms were serviced regularly and kept very clean In terms of the location, it was a 10ish minute walk to the old town and there were loads of well rated restaurants nearby Staff were lovely and were able to organise transfers for us to and from the airport. Staff were also great at communication before we arrived. They also have offers for massages and other treatments at the spa. We had a back, neck, shoulder and leg massage which was great. Our room was a standard room with 2 single beds and looked exactly like the pictures. Air con worked well too.

More use of the spaces and more welcoming lighting as some areas (hallways to the room or -1 level) seemed quite dark and uninviting to areas like the reading area. The pub, the Dog and Duck, was a beautifully kitted out pub but lacked the atmosphere and the people. Unsure if this was because people preferred to stay in Old Town or the price of the drinks being a little dearer than Old Town but felt like it was lacking something which was a shame as it was a lovely place to finish the night and the hotel planned for music to be played as well.

The hotel is easy to find and well located, with ample on-site parking. Walking into old town is straightforward and pretty much all downhill. After an evening of eating and drinking, you may well opt to get a taxi back, however. Good selection at breakfast, with very attentive staff (bar one!) making sure everything keeps ticking over. Our room was clean and comfortable and everything was in good working order.

At breakfast, the lady on omelette duty was grumpy and rude with both me and my wife. Perhaps a career where customer interaction is not required would suit her better. Payroll administrator comes to mind.

We were only there for 4 days and could not fault it in any way the staff were so nice attending our eircom broke the day before we went home thet had someone up to the room straight away they asked what could they do for us as we were just feeling the cold we just said a few more blankets be fine and they rang ys back leave all our stuff there choice of 2 rooms and full dinner for the inconvience the dinner was fab we really eenjoyed it and left the staff a tip then as we changed rooms our daughter left her purse with her money in it and there sending it home to ireland free of charge we offered to pay for postage and thry said no they would cover it now i have to say 110% recommend this hotel and if were back we will stay in this hotel again it was spotless clean the indoor pool my daughter loved i used the gym the bar is stunning its lovely warm welcome hotel deffinately stay here and if have kids mc donalds and kfc across the road and theres a shopping centre 3 mis walk and lovely 2 thanks to everyone at the vila gale hotel yee werw truly amazing from the botton of our hearts room 32i0 janice fergal amelia kearney xxx 25th to the 29th of january 2025 x

Nothing

The staff were incredibly welcoming and attentive, making sure every detail of my stay was perfect. The highlight of my visit was definitely the pool area each day. The facilities were spotless, and the atmosphere was relaxing and fun. But what really made it special was the entertainment team. They were energetic, friendly, and went above and beyond to make sure everyone was having a great time. Whether it was organizing games, leading water aerobics, or just engaging with guests, they truly made the pool experience unforgettable. The rooms were comfortable and well-maintained, the breakfast was delicious with a wide variety of options, and the overall vibe of the hotel was warm and inviting.

Pool bar food could be a little better I feel but was ok.

Fantastic selection for breakfast, two decent sized outdoor pools, loads of sun beds as long as you get there early, kids club staff were wonderful with our 4 year old. Really reasonably priced bar serving great food through the day. Lovely clean, spacious room with tv and mini fridge. Helpful, friendly staff who always had a smile. Fantastic location, just a few minutes walk from the old town bars and restaurants and the beach. We will definitely be back!

The only thing we wish we had which would improve our stay would be access to an iron and ironing board. We did ask at reception but were told they only had a laundry service, which we didn’t want.

Great breakfast buffet, "junior suite" was a normal room plaus an annex as a sitting room / kids bed room so worked really well to give a family room stay. And both airconditioned (listing says one air con). Outside pool was great, but off season so very cold... But the indoor one was heated and lovely! Kids loved the slide. Great location: 10 min walk to home or the escalator to the main beach/old town! (dont walk down the main road... so much longer...)

The room was comfortable, but could be better furntiture. Evening buffet was good, but glad we only booked B&B so we could explore. Being on the main road is not great first impression but you soon forget about it.... just alway head South / Sotuh West towards the beaches!

Location is brillant. Only 10 minute ish walk to old town…. Rooms are lovely, I had a pool view and was beautiful… lunch menu at the pool bar was 10/10 plenty options… Pancakes for breakfast were a big hit with my child…Entertainment for kids was very good.

One staff member (the older lady) at the breakfast was very rude and cranky when ordering pancakes and omelettes. The rest of staff were so nice, friendly and obliging.

Hotel, breakfast, location, the fact that there was free parking, etc

The room cost was double charged on my credit card account. The hotel checked their paying devices and did not find the double charge. It probably was not an issue of bad faith. It just happened; nobody knew why or how. I had to dispute one of the charges and my wife's credit card was cancelled. Again, I don't it was intentional by the hotel Staff but it happened and caused me some trouble.