The room was quite large, and the check-in process was good.

The hotel is a little far from the city - but we knew that when we booked.

The property has excellent spa, staff was friendly from the time we checked in to the time we left, anyone we talked to or asked for help was helpful and welcoming. Our room was spacious and the bed was comfortable. The free parking and the welcoming treats were great! We would definitely stay here again, next time we visit Plovdiv!

We liked everything

I’ve been here twice, will come again. I love this hotel, the staff, the bed, the shower, the great breakfast!

Everything was great

Some seminar was taking place and it was crowded which made the elevators very slow.

Smiling staff

We got free room upgrade upon arrival. So the room was really specious. There was free healthy home made chocolate waiting us in the room. The bed was super comfy. The parking is free and specious as well. There is a beautiful garden in front and at the back of the hotel. The breakfast was amazing. We loved the stream bath and the spa in general.

In reality there is nothing to complain about. The only thing was a bit of noice from the restaurant after 10:00 pm as there was a wedding and people were staying out to smoke.

Maybe the best Hotel in Plovdiv. Clean, accessible and spacious. Rooms are huge, very clean and well maintained. There is on-side parking lot, nice garden with a fountain and a lot of shades where you can relax. Food is great, breakfast buffet is very versatile and fresh. The staff is orientation on details, and in service of the guests. Their spa center is also worth visiting, and very clean and comfortable. They light up candles for us, and made us feel very important and cherished.

Amazing breakfast! Excellent room!

Hotel could have a swimming pool

Very nice and extensive buffet breakfast. The serving time until 10am is too early, but the amazing staff helped us and and we had our full breakfast. The a la carte restaurant is nicely decorated and the food is delicious. The service and the team in general are very kind, smiling and helpful 👏

There is an area of improvement in the SPA - the steam bath was almost cold and the staff couldn’t change the temperature. No toiletries at all in the SPA changing area. The bathroom and the bath are very slippery, this is dangerous. Missing conditioner from the toiletries.

Clean & spacious rooms. AMAZING restaurant and polite staff.

I would like to share that I really enjoyed the place and the things mentioned below did not affected my overall satisfaction but they should be considered and ran me into a bit of annoyance. No underground parking, which they said it's big but it's close to the capacity of the hotel, especially due to the fact that there's bunch of office buildings around and they share the same parking. I did ask the security guy if there was a way to reserve my spot as I need to go out for few hours and he was super unpolite, basically telling me "its not my home place to ask for such things". Also keep in mind there is garden irrigation system in place which is not setup properly and if you park around the grass areas - it will spray mud over your car.