Wonderful staff. There was a misunderstanding about our booking. Kay at the front desk and Bret the chef went above and beyond to help us out. The outdoor pool was very refreshing after many hours of travel.

Expensive but everything in Vancouver is. Their shuttle is too small and doesn’t run often enough. For our trips people were squatting in the aisles and sitting on each others laps. Most hotels with airport shuttles go to both South and the main terminal; Sandman does not. That was a pretty big pain to get 7 people’s luggage on and off 2 shuttles.

I am a repeat guest at this hotel and like it very much. Unfortunately there were kids teams staying there and the hallways were incredibly loud with kids playing hockey in them. Also the pool and hot tub were filled even late at night. My sister and I were celebrating our 36th birthday, first birthday we've spent together in 8 years so was looking to enjoy the hotel amenities. Unfortunately we were not able to do so. Would have been nice to be told about the multiple kids sports teams staying at that hotel that weekend.

Friendly staff, accommodating, airport shuttle convenience, some food options available for reasonable purchase amount, rooms are clean for the most part (could use some dusting), cozy and comfortable.

No restaurant on site, no cafe, no pool, not very accessible to attractions, however extra time needed to walk to the bus stop, Skytrain station nearby.

The room was well laid out, bright with extremely comfortable beds and a cosy reading chair. I also appreciated all the reading lamps available for "spot" reading in bed at night. The airport shuttle was very convenient if you need to catch a flight. Having Denny's nearby was also a bonus.

I did find the toiletries rather sparse (no lotion or Qtips provided) and there was no electric kettle despite tea bags being available. Aside from Denny's there wasn't anything else around there that was easy to get to without calling an Uber.

Sandman Signature is the perfect stay before a flight. We are a family of 4 on our way to London from Seattle but going via Vancouver. We decided to do a night in Vancouver and used this hotel. It was exceptional service, nice clean rooms, a good gym, swimming pool, hot tub, and within 30 mins of everywhere. The hotel offers $7 a day parking while you’re away and a shuttle to the airport every 30 mins. Finally, the prices are great for a 4 star hotel like this.

We had enough room in our hotel room for the two children and 2 adults

The noise of other rooms and the loud low flying planes ✈️ And the confusion of the layout of the buildings I ONLY ever enjoyed staying in the Columbia Tower and I only ever wanted a room in the tower My partner and I had a horrible experience staying in the low rise building I’m not sure if I want to stay at the Sandman again if I don’t have a room in the towers

Good for the kiddos with the waterslide, convenient location. Stayed here before and the Columbia tower is much nicer than the Provincial wing. We do see ourselves booking again and will choose the Tower.

It really can't be a huge negative because it's the only hotel that has a waterslide so I can't fault the hotel really for the pool being very busy, almost too busy. It got rowdy with the teenagers over running the area being loud and obnoxious. Like us though we stayed for the waterslide so I suppose it was to be expected.

Close to airport

The shuttle bus ignored us at international pu lip zone twice so had to move to domestic pickup location. Then when my husband was getting on bus carrying 2 carryon suitcases he tripped and fell while boarding bus 639. The driver failed to assist with boarding until my husband tripped. First time we experienced such bad customer service with a shuttle in any country.

Convenient to airport with free shuttle to and from. We were also able to store our luggage after check out before our 11pm flight home. Close to outlet shopping and Night Markets. Pool area was very good.

Be careful, there are 2 Sandman Hotels. Our shuttle driver dropped us at the wrong one after specifically telling him we were booked at the Sandman Signature. Wasted time waiting for another shuttle to get us to the correct hotel.

The receptionist was willing to put us in adjacent rooms after finishing the second check in. It's on booking.com's fault that the checkbox to have nearby rooms doesn't get communicated to the hotel because they said there was no such memo on the booking

The coffee machine won't stop turning on automatically after unplugging. Worried that it will burn the element if plugged in without water. All the lights were very a very cool color temperature (felt like < 5000K) so it was a bit straining at nighttime. The TV quality was barebones