All of the staff were very friendly both at dinner (although it was very busy and they were rushing around ) and breakfast which was a bit more relaxed. The food was really good and the view acroiss the river from the bar area was fantastic as the sun was going down.

There is limited car parking spaces an it is on a first come first serve basis. As we arrived a little late on the Friday evening the car park was mainly full of dinners cars. Not a problem as we parked on the street and moved the car into the car park later on. As this was our second visit to the hotel we were aware of the parking limitations so not a problem.

Old world charm. Good size bedroom and bathroom. Close to the town. Unpretentious with a wonderfully comfortable atmosphere. Good off road hotel car parking in an area where parking spots are hard to come by. Great staff. Everybody seemed really happy and genuinely very welcoming. Excellent breakfasts. Super views from the patio, especially the fantastic sunsets if you’re lucky enough with the weather.

No lifts, so 43 steps up to our second floor bedroom. A bit of a climb for a near-octogenarian, but nice that there were comfy chairs thoughtfully provided between floors so you can have a bit of a rest on the ascent! No walk-in shower, but understandable in a hotel of this vintage; that goes for the lack of a lift too.

Welcoming & friendly this hotel sits in a prime position at the highest point in the middle of the town with super views over the Wye valley from its huge outdoor terrace. We were lucky to have amazing weather, and at no time were we unable to get a seat outdoors. The hotel was busy and had a lovely buzzing atmosphere. Our comfortable double room in the main part of the hotel was large with a lovely side view down the valley. Decor was fairly basic but the room was spotlessly clean. Bathroom again, lovely and clean, but needs upgrading . We used the restaurant in the hotel. It was really busy! They stick to a menu, which is standard pub fayre but served quickly and came out piping hot. Breakfast the following morning was also excellent.

The only criticism would be that parking is limited and tight to get in. There is limited free 2 hours parking outside the hotel and we were warned to be careful as the parking attendants are pretty vigilant. I couldn't see any other public car parks close by.

The Royal hotel is such a landmark building in Ross visible from all around – I thought I’d take the opportunity to stay there for the one night I was in the town. I love grand old buildings and the Royal hotel turned out to be as good as I hoped. Big, grand, I quite like a little bit of faded glory but the hotel was in much better condition than I expected. The room had a fantastic view to the west, the river and the sunset. The room itself is equal to any modern hotel whilst maintaining a traditional look. For me the standout thing was the staff – they were exceptional. It’s great when the reality is as good as the romantic notion. I can’t imagine going to Ross and not choosing to stay there.

Really nice setting. The hotel was very pleasing and well kept. The food was good. The exceptional part of our stay was the staff. Very helpful, very friendly and very good at their jobs. We were made to feel very welcome. The lady on reception quickly noticed my parents were not best suited to climbing stairs, to the rooms we had booked on the third floor. She kindly offered to move them to a room on the ground floor, which was available. This was a very kind gesture. And very much appreciated. This started our stay at the Royal hotel in a very good light. The service in the bar and restaurants was also to a very high standard due to the very friendly demeanour.

There was no part of our stay I could say I was not satisfied with.

Lovely hotel nice and big with a great view over the river wye and countryside It's a very busy hotel and popular for eating 9/10 overall We can only say that all the staff were fantastic, friendly and professional a credit to the hotel

The hotel had hot water pipes on in the rooms, not the radiators, just hot water pipes, which made the rooms very stuffy hot and dry at night It's was like a furnace so we did not get a good sleep, other customers also had this issue They could do with some building maintenance, we had a hugh crack on our ceiling and outside of Hotel could do with a paint job

Breakfast and evening meal were good. We liked the way we could change or add items. Staff were great and always willing to help. Nice view from room.

Hotel a little dated and could do with a serious makeover. No chairs in the room to put clothes on at night. Electric wall sockets should have usb outlets these days. Bathtub very slippery. There was a warning sign but so small I couldn’t read it…….unless I’d slipped. Nb. I don’t wear glasses in the shower. Could do with a fridge for water, cans etc. Only one packet of biscuits between 2 of us.

Evening Meal & Breakfast were superb. Staff above and beyond, and so friendly. If anything, it was impossible to speak to someone when I phoned twice, prior to arriving. First it was an automated voice, then when it put me through to Reception, the phone rang and rang and no one answered. Just a small thing, slightly frustrating, but the overall experience was delightful. Very relaxing after a long day at The Malvern Spring Flower Festival. Just what we needed. Great setting for the bar and fantastic view 😃 Would definitely stay there again !

Communication when phoning up. Being able to speak to a person not an automated voice.

The staff was exceptionally friendly and helpful, providing suggestions about places to work during the day and directions. I must also thank the staff immensely for being so accommodating when I lost a belonging of mine during my stay. Breakfast was tasty and inexpensive, and the room was extremely spacious. I stayed in a twin room by myself, and there was more than enough room for me and several others to stay in there! It is within walking distance to everything in the city centre, and the river is a short walk down from the main entrance.

The shower in the bath was a bit dirty with mould in the grout. I felt it could have been cleaned a bit better. The beds were quite hard which is not my preference.

We were celebrating a special family event so we wanted everything to go well - and it did! The location was excellent- close to the town and facilities. The view over the River Wye was beautiful. The staff were amazing - so friendly and obliging. The hotel was warm and cosy - just what you want in February! The breakfast and food was very good too. All together a wonderful weekend. The onsite carpark was another bonus.

Everything was very good but my husband found the staircase a challenge. We were only able to make one cup of tea so a few more teabags and refreshment supplies in our room would have been welcome.