Nice big pool, plenty of deck chairs for everyone. Rooms were very spacious.

Young kids were allowed to scream and swim in the central pool at 6am. Would recommend enforcing the pool opening times more strictly for the comfort of all guests.

I was staying at this hotel following an unexcpected accident and surgery in Bali. I was not originally booked to stay here but had to revise my plans to fit my new situation. The hotel was chosen on the basis that it was wheelchair accessible, which is not easy to find in Bali. We were very happy with our choice. The hotel so very kindly provided us with use of a wheelchair during our stay there and the staff really took good care of us and helped when going up/down the ramps. Felt really safe and so could really enjoy my stay there although of course I could not use much of the facilities. Want to say a big thank you and keep up the great service :-)

Loved the pool, our kids thoroughly enjoyed themselves in there for hours each day. The breakfast was really great, lots of options. The rooms were large and clean with really comfortable beds and great air-con. About a 15 min walk to restaurants on the beach which were really lovely and several supermarkets and restaurants within a short walk of the hotel. The hotel also provides water coolers on every floor which was one of the only places in Bali that we found to provide this - being able to easily fill up our water bottles was much appreciated, especially with a large family of 6.

Attempted to use the gym but it was a bit of a fail. Weights available were 5, 10 or 20kg (nothing in between) and the weights machine was missing the pin that allows you to select the desired weight, so was not usable. Air con wasn't working (it was 33 degrees) and when I cranked up the treadmill to go for a run there was a loud bang from the electrical socket which continued sparking even when I had switched it off. Called a staff member and hopefully they took care of it.

Breakfast was great, great selection. Staff were amazing, very friendly and so helpful, Wirik was very helpful with our little boy in the morning. Lunch and pool food/drinks were very reasonable price Rooms were spacious and clean

We wanted a separate room (2 bedroom) for our kids which we couldn't get, therefore we were all in one room, was a bit chaotic.

Location was great, friendly staff and very comfortable bed.

We didn’t have hot water when we arrived.. It came back at night. We booked the room with outdoor jacuzzi, jets weren’t strong enough and water came out pretty brown. Also it wasn’t very private as there were buildings around and people could see you. Room smelled a little bit. With all this considered, it was a bit overpriced.

We didn't include breakfast in our booking as we weren't sure if we were going to have breakfast at the resort or elsewhere. Once we saw the buffet breakfast on the 1st morning, we ate breakfast here every morning except one when we ate on the beach. There was so much to choose from for breakfast. We also ate lunch and dinner here a number of times as there was plenty of choice. And the restaurant is open till 10.30pm so we could come back from shopping and order dessert. Plus you can order room service 24/7. If you want to dine out there's lots of restaurants within a few minutes. Coffee shops, convenience store, chemist and lots of other stores close by. Walk to Icon Bali in 5 mins plus close to pathway down to the beach. And always taxis waiting at the resort to take you somewhere. Plus every single staff member went over and above to look after us. Always friendly and checking on us to make sure we were happy with everything especially Wirik and Cindy.

The air-conditioning control box has a light that flashes all the time and is annoying when trying to get to sleep. And the shower is hard to adjust to stop it from flowing out into the bathroom.

The location was great. Pool area fantastic. The staff were amazing. Lintang especially made us feel like we were coming home to family. The happiest person in Bali.

The bathroom needs a little improvement but did not ruin our stay.

Location, layout of pool and reception and restaurant. Ease of checkin and use of facilities while waiting for room. Buffet breakfast was really generous with options and quality.

Trying to book into spa online does not work. Better signage to find spa and gym. Plunge pool rooms had the interconnecting door felt like we could hear everything from next door guests. Overly loud guest and children playing/jumping/squealing up until midnight. Reception was advised of this and second night was much quieter thankfully. Heavy Doors slamming shut is a frequent occurrence ( softening of the closure somehow (door frame padding) might go a long way for everybody)

Fantastic pool area with perfect water temperature, lovely breakfast with good choices, Great service at pool side bar, they took your order and brought it out to where you sat around the pool. It was a short walk to beach area through other resorts across the road or a slightly longer one if you walked around. We had a lovely relaxing time, would stay again. WIFI was very good.

Our rooms needed a bit of an update, but still comfortable.

The pool is amazing. The overall vibe of the resort is great. The location gives you easy access to the beach, local shops and restaurants. There is a 24 hour minimart next door for anything that you might need. I read other reviews that said the hot water did not work. This is not true. We had hot water throughout our entire stay, but you do need to use the faucet correctly as It is an unusual configuration, if you are not used to it.

Not that I am complaining, but the towels were old. It did not take away from the overall experience for me and I enjoyed my stay immensely.