The Superior family room was spacious and had an additional bed settee. The bed was comfy and bathroom well appointed. It was convenient for Putney. The staff were helpful.

The reception was small and uninviting. The breakfast room was reasonable. However the continental breakfast was truly awful. The receptionist had to go out twice and replace the curdled milk and buy more white sliced bread (no brown). We were down early and there were only 2 slices of cheese. The croissants were stiff. It was an automatic coffee machine that made poor coffee.

I didn’t have breakfast.The location is very handy for both tube and train bus to/from Central London and other nearby areas.Staff very friendly and helpful.Big Kingsize bed,good size room for London.Lots of places nearby to eat and drink nice area.

Biscuits for tea/coffee and small bottle of water would have been nice.Photographs showed small individual toiletries (it was one big unit on wall instead.No toilet brush provided in toilet.If the entrance to hotel was swept and tiles washed every day it would give a better impression also there is space to left of entrance for nice flower pots to be placed,it’s all about “First impressions “and is an easy fix.

Staff very accommodating and excellent service. Drawer was broken in our room and so they moved us in to upgraded room down the hall. Allowed us to check out half hour later for no extra charge. Very good service. Very friendly. Nice shower. Comfy bed Great location right in the centre of putney. Next to the train station and a plethora of restaurants and bars.

The room has a balcony but sadly this was not allowed to be used. I don't think it was advertised with a balcony so nothing less than expected but just a shame the balconies can't be used.

Had all basics, kettle, hair dryer etc

Room 101, Slippery bathroom floor tiles and same in shower!! - any tiny drop of water and becomes an ice-rink ! - need to be careful- if elderly or slightly frail be careful.Fairly low shower pressure. Road and outside noise during night (Sunday) and early morning. Otherwise had everything, comfortable . Didn't have breakfast so can't comment. Helpful staff , able to check in slightly early which helped as was attending an event mid afternoon-thank you.

The room was nice and comfy. It was clean but it could be cleaner, I'm personaly satisfied with overall experience. The staff was really kind and ready to help. The underground train stations are near so a great location, you can be in central london in like 20mins.

the room service only emptied the trash and tidied up a little bit but didn't make the bed. I'm used that the bed is made by room service staff in other hotels that I visited. And one thing that could be a problem to someone is that the toilet wasn't flushed when we got our room so there was urine visible, everything else was tidied and cleaned so I didn't request a new room but just to point it out.

Very good location,close to tube and train to access central London. Was as described in the listing. It is situated on the upper Richmond road close to Putney high street. We went realising that there would be noise from the road as this is an urban area,but we did not find it intrusive and slept well. Great welcome from reception person who was very helpful

The stairs to room are steep and narrow,they do however offer a lift as well so not a major issue.

Great large rooms, modern bathroom Breakfast was good.

Asked receptionist to call us 2 taxi, she ordered private ones instead of black cabs. Nearly missed our flight, also did not appreciate her telling the drivers are 'BLACKS"...Just checked out so she knew our names! Christina I think she was called, Eastern European person...was quite racist.

Good price, boutique hotel, staff is great, decent size room, location is prime close to the train station 20 min away from waterloo, clean room, aircon, iron, tv (just sat channels), didnt try nor see any food or coffee, overall price for accommodation you get more than what you pay, specially in London

Small pillows, no soap or shower gel on the bathroom, I requested one to be delivered, they brought me shampoo only, no hairdresser on the bathroom .

It was a great location for us as our family live in Putney, I like how it’s so close to the train station perfect for getting around London

Unfortunately it was a hit few days and the air condition wasn’t working but the staff were so accommodating and they provided us with a fan, and offered us complimentary breakfasts We had a room at the frim of the hotel which was very noisy

Well cleaned, organized, good view, spacious rooms, spacious bathroom, good Wi-Fi, good and quiet location. The soap used by the hotel is very fragrant, I really liked it!

There was no microwave, the mini fridge didn't keep the food cold, the balcony door wasn't open to enjoy the view and there was no key in the room to open it, there were only 2 pillows in the room, if you put 4 pillows the experience would be better.