The staff were friendly and very helpful. Moved rooms due to heatwave and into a room with AC. Had to wait a day but staff did all they could to accommodate. The hotel is a taste of history with beautiful old paintings and information on hand. The grounds were gorgeous, lots of different trees with info. We got into the habit of a walk in the grounds after breakfast. Beautiful!

Would have been good if original room had AC and negated move. The elevated was very slow to arrive and sometimes not available. Fortunately we were able to use the!stairs.

We had to book the West Lodge as our builders had not finished the renovation of our bathroom before our return from holiday. We had to stay for 4 nights and I can honestly say we loved it. The staff were wonderful, friendly, welcoming and ever so helpful. The hotel has such a charm and being off the main road, you really feel that you leave the world at the gates. The grounds are excellent, we had some lovely walks in the evening. Breakfast was a revelation. I couldn't get over the choice available but also that we got to eat at formally dressed tables. It was excellent.

The only thing that I would comment on is that the current lift needs upgrading, whilst it is quirky, it could do with am upgrade to a larger lift.

From the moment we were greeted at Reception the staff were helpful, friendly, polite & efficient. We were attending a private party ( Margery & Tony Dey’s Golden Wedding) & that was a superb occasion, a pleasant room, delicious afternoon tea & excellent service. Our room was comfortable clean with good facilities , an especially good shower & the bed was comfortable. We enjoyed a very good breakfast before returning to our home in Devon & we would certainly stay again & encourage friends with business or family in the area to stay with you too.

The tea & coffee served at the tea & at breakfast could have been hotter, a very minor criticism.

Thought Breakfast was far too expensive as there was NO alternative to one of us who only has Cereals and Tea every morning. However the excellent Restaurant Staff did oblige us with this and only charged accordingly. Also the first room we had was far too small and on the top Floor and being Older (one of us had a Pacemaker which we should have mentioned I guess when we booked) so we had to ask to be moved to the next floor down, which they did. Apart from that the staff were great and the dinner we had on our last night was delicious.

Please see comments above

We only had breakfast once at the hotel. Overall ok but could have more variety in cheese and bread. The hotel is beautiful and the surroundings are amazing and well maintained. For the price you pay you get a beautiful spacious room in a very British historic estate. Staff are very friendly.

Mattresses a bit old probably and not very comfy and I fail to understand the two separate faucets in the bathroom(hot and cold). I know it is a British “thing” but it’s so unpractical…. It is quite far if you want to visit London every day(1h by car or a bit less by train).

Comfortable asthetically pleasing, historic building, quiet, easy parking, friendly staff, everything within easy walking distance ie to the building, lifts to rooms to resaurant and bar and the beautiful grounds.

The addition of an extra heavy blanket would be apreciated, so I don't have to bring my own. Availability of providing a yoga matt, if requested, I think would be a very good touch. Need for room & bathrooms to be thoroughly inspected as some lymescale in corner of shower base. Dirt in trim of UPVC window by the handle, you see it when you open the window.

For my needs the location was perfect. I have used this hotel several times and have always enjoyed a wonderful stay. The staff make you feel so welcome. They are friendly but consummately professional. The food, both evening meal and breakfast was excellent. The gardens are well worth a visit. Great place to relax.

The only place for an extra large double bed is the 'garden lodges' which are in themselves great spaces although to be fair I haven't inquired about twin beds in the main hotel. (Twins are not mentioned in the advertising) Here, the infuser in the entrance way to the lodges is not a scent for everyone and I found it overpowering.

Set in amazing, quiet grounds, lovely Georgian style property with very nice outdoor area. Staff very friendly and helpful. Food was also very nice.

Stayed in the lodge, at £216 for the night I would expect more/better facilities, such as a small gym, and maybe a pool. There was nothing. The rooms were dated and the TV in the room was not usable as it was such a dark picture - it must have been at least 10+ years old and I can see other guests have mentioned this in other reviews. Food & drink pricey (but nice). I likely noticed all of the above as I was a solo traveler for work.

All the staff were friendly and helpful. As I checked out and put my bags in my car I decided to have 5 minutes looking at the grounds. Just to take a breath before a work day with its stress meetings and then a journey back north. A guy said good morning to me and he turned out to be the head gardener. We had a chat about the history of ownership the grounds and in particular the trees etc. and it was just engaging, interesting and just set up the day and made me smile. Thank you. I will be booking again

Everyone I met was so lovely and helpful. Room was fab. Upgrade had everything, room was perfectly warm and cosy on a freezing cold night. The perfect welcome after a long day. Food was delicious and a special mention to the restaurant manager.

Nothing to dislike. I’ve stayed before a number of times and it’s consistently a great place to stay.