The staff were friendly, The location was a bit far from London, took 30 to 40 minutes to get into London.That said the location felt like a nice country town with great coffee shops, many restaurants & a few supermarkets near by. You can use your Oyster card, Southgate is in zone 4, so oyster max out at GBP 12.85. The hotel room was a bit crammed for 2 people & the airconditioning was annoying as it ran quite cold & was hard to adjust. The window was locked, but I got reception to open it, this made a huge difference. The room and bathroom were very clean, the water pressure was very good. We did not have breakfast at hotel. Bed was comfortable, pillows were good. Overall we were satisfied with our stay and would stay at this hotel again.

Room was a bit tight for 2 people & airconditioning was a bit cold & hard to get temperature right. Hotel is a fair way out of London.

Hotel is modern in a quiet area north of london , directly behind southgate metro (tube) & bus stations. Very good value for money specially in expensive city like london. Check-in & check-out very quick. Metro station is on picadilly line which ends in heathrow airport, but the trip takes 1:40 hour, so calculate your time probably to reach the airport in proper time. Alot of restaurants, cafés and other shops in the nieghbourhood some of them offers halal food. Tea, coffee and biscuits in the room beside the kettle. Bed is comfortable. Smart TV in the room, so you can log on youtube or netflex to watch whatever suits you, plus regular british channels like bbc ... are available with some arabic speaking channels. Size of the room is good 👍 regarding averge room sizebin london .

Far from city center , about 40 minutes to reach picadilly circus station. Although the room is clean, but house keeping team should pay more attention to daily cleaning. No wardrobe in the room, only a Clothes hanger

The hotel is brand new and has been built and finished to a very high standard. The location is great for a suburb and you have all the amenities you need nearby. The Tube and busses are literally 2 minutes walking from the exit. The room was very clean and we had a very comfortable stay.

There’s no phone to the reception to ask for things. In our case we were missing a pillow a pillow on one of the beds and a towel. As we were on the fourth floor it was kind of annoying to have to go down to reception in person for this. We did call the reception with our mobiles but were told we needed to go down. This was the same when ordering food and borrowing an iron. But this is more constructive criticism than something that really bothered us.

New fresh hotel with a modern vibe. Friendly staff. In the heart of Southgate where we were visiting a friend. We have tried the chain hotels nearby, and this was much nicer. Our room had a mini fridge plus an actual opening bedroom window, so able to keep cold drinks and non-air conditioned during some very humid days and nights. Bedroom was comfortable with pleasant decor and toiletries. The staff were good to allow my daughter to check in on behalf of me as I had become ill on journey down to London.

There was a lot of dust on bedside tables, and floor was gritty in bathroom. I didn’t complain as I was actually ill the whole time I was there, and didn’t have the energy and didn’t want cleaner in disturbing me. Also, the control panels for lights and communication etc. were quite difficult to see and use for anyone over 50 or with poor tech skills. I ended up switching every light on fully in middle of night when I just needed bedside lamp on. Some written instructions might help!

I was greeted warmly when I checked in and was made to feel welcome and the lady ensured my car registration was recorded immediately so I wouldn't get a penalty charge. She was very friendly and helpful, explained everything and then directed me to my room. The room itself was spacious, very clean and modern and the facilities were excellent in it as well. I ate in the Hotel that night, had the Pepperoni Pizza and 2 drinks and again the food was tasty, served piping hot and the restaurant is comfy and spacious too. I had a good night's sleep and the hotel itself is very quiet and peaceful. Breakfast offered a good choice and although I didn't try the hot breakfast it looked tasty and was popular among other guests. I would definitely stay here again.

Nothing.

Location next to the tube was absolutely fantastic with extra added bonus of the car park at the back which i felt was secure and well maintained. It did say it was free on the booking website and its not but that is ok i would just amend it so it says £20 charge. The size of the bedroom and bathroom was great and everything with it for the price, location and exactly what it was required for. Will definitely stay there again and recommend it. Really liked the community and great for restaurants, shops, general amenities. A fan of Southgate.

We recently stayed at the Southgate Hotel and couldn't be more impressed. The entire place was spotlessly clean from top to bottom, with modern facilities that made our stay comfortable and stress-free. The rooms are beautifully maintained and well-equipped, and were very reasonably priced... perfect after a long day out. The location is also fantastic, situated right next to the Tube, making it incredibly easy travel from. The Southgate Hotel was a brilliant choice and is highly recommended! Definitely would stay here again.

Nothing at all

Location good, had electric car chargers which is good (needed to recharge) The hotel is quite high technology/very new which was really good but on couple of occasions would have been useful to have been provided with a little signage help to enable facilities. Staff very pleasant and helpful Room excellent clean and modern

Re Signage Ie Car chargers in carpark which were small black boxes on a post (no signage) indeed a number of diesel/petrol cars were parked in these spaces without realising they were electric car charging spots. On connecting the car you had to go into the hotel and pay for the car charging at a specific paypoint (excellent well thought out system but without signage bit confusing - not used this type of approach before) Also on entering the hotel room the keycard system was confusing for a first time user

Ideally located with good transport links. Hotel is ultra modern with touchscreen technology. Bed was very comfortable. I liked that the room didn't have carpet (helps with prevention of dust allergy) as it makes the room appear clean

Would have liked to have had guidance as mentioned before the hotel is modern. Staff were attentive, when needed, but at the same time instructions for the shower as an example would have helpful. You have to scan a barcode to get access to WhatsApp, some customers may not have a smart phone

Location was perfect. Wasn’t overly long from the m25. Nor was it chaotic to get to. The hotel style was great. The staff was friendly and very accommodating. The rooms were clean and beds were super comfy. Bathrooms were great and modern I would recommend to anyone. The underground right around the corner. And plenty of shops and food all around. I would deffo stay here again.

One thing was more towels but that was fine as you just messaged a number they had in the room and they would hand deliver plenty. This was great!