We loved our three day stay here. Very professional and friendly staff with a delicious breakfast buffet. The view from our window overlooking the marina and the mountain on the Island of Pico was stunning. Appreciated the underground parking and easy access. Loved the first floor lounge allowing a quiet and comfortable location to read in the early morning so as not to disturb my sleeping wife. Beautiful sunrise there. Location was ideal for hiking to the beach and enjoying the local restaurants.

Nothing. Top notch experience

Staff were friendly and helpful. Location was ok, not quite at the center, but close enough, especially in such a small town. Breakfast was decent, had lots of choices. I did not pay extra for a room with a view of Pico, and I'm glad I didn't because it was overcast the whole time and you couldn't see it anyway. And really, if it's visible, you'll see it when you go outside.

The bed was a bit firm for me, but if you like firm beds, it might be ok. Mostly the hotel seemed like it really needs a facelift. The decor and furnishings seemed like decades old.

From check-in to check-out everything went well for our stay. The staff was very friendly and addressed any issue we had very quickly (safe in room was finicky). The rooms are spacious and so comfortable. Ours had a harbor/ocean view. The beds are comfortable and luxurious. The bathrooms are roomy. (in our accommodation we had 1.5 bathrooms!). The buffet breakfast in the morning is enormous and delicious. All types of breakfast food.

The location of the hotel for the whale watching which is the main reason for our stay. Location to numerous restaurants.

The menu for lunch and dinner was the same and in the 8 days we stayed it never changed.

We had a good experience in Horta and Hotel do Canal was the basis fir it.

The breakfast bar could be easier to access and to be more sensitive to cereal breakfasters (larger bowls, more oats and granola).

A comfortable hotel on the harbour with friendly and helpful staff. Breakfast was great. It's worth the extra cost to have a view overlooking the boat harbour. You are centrally located for the town and harbour exploration.

There was fresh fruit in our room, the staff were very kind and hospitable in every aspect! As we did not like the regular filter coffee at breakfast, so we were served quality coffee with no additional change. We stayed in the hotel for just one night but would like to come back for longer.

Not applicable.

Breakfast was plentiful

The room was not as soundproof as I would have liked, and the Wifi in the room was poor. We were in the very back of the hotel, so maybe it was a dead spot.

Although the building seemed to be older from outside, the rooms and interior was very comfy and cozy. Located right at the esplanade, but very quiet at nights. Stunning view of moutain Pico from our room. We were given a small gift from the staff (fresh fruits, water and pastry), that was very nice. Free garage parking for guests.

Lack of vegetables on breakfast, which seems to be general issue in Azores. But it is just a small complaint, the rest of breakfast was nice and rich and regularly refilled.

View of Pico Island, garage parking, abundant breakfast buffet, quiet rooms and hallways, friendly and helpful staff at front desk

Rooms are showing some wear and age, not enough hooks for towels