Despite a one-night stay, we enjoyed our time exploring the property its facilities and were greeted by lovely staff, we didn't stay for breakfast but were provided a box for our early flight which was a lovely attention. Our room was spacious, simple yet had an air of elegance and history, our bathroom was stunning in marble with a bathtub and functioning jacuzzi which we took advantage of. If we had time we would have explored the spa facilities as they looked beautiful and the prices for their services were very reasonable. We did not dine, however, they had a lovely range of menu items in their restaurant although I was craving a particular pasta so we had to outsource our food. Their bar was lovely and seating area was large and refined.

Nothing to say about what I didn't like but it was a shame we couldn't go in the outdoor pool as it's a seasonal opening which we understand. We did notice a certain demographic of people, much older, we are a very young couple so one can presume it's not often they receive young visitors and seems like a historic hotel, but that didn't bother my partner and I as much. Perhaps the only thing that was too historic was the elevator as it was a bit slow, but we weren't in any rush! Lovely overall.

Very nice place, hotel is from the year 1913. Somewhere you can see that some maintenance would be welcomed, but actually everything was working. Large parking place in front of the hotel, there is a spot for electric car as well, comfortable beds, temperature, very good breakfast, nice view from hotel room (additional fee, if you want valley / mountains view). Staff was also nice, english speaking. Check in / out quick and easy.

There is a slow elevator, one day was broken, to get to 5th floor was challenge. Also, to take the shuttle from the city you have to book it on the reception, that we did not know. No problem to take taxi but anyway.

Very quiet, clean and nice smelling room, warm room and corridors, comfortable matts and pillows. People were nice and attentive. The breakfast was good, tasty and plentiful. Large private and free parking. Very good value for the money overall. Loved the vintage and stylish furniture!

The location - on a hill and accessible by car only, otherwise a loong walk up and down. It took a good 5 min. to get hot water running, every time, probably due to old and uninsulated pipes (that were also making noise). The keys to the rooms were standard and attached to heavy metal number plates - perhaps upgrading to door cards would not interfere with the palazzo’s authenticity and character. The bed duvet was in a sheet, rather than in a cover set, and it made it difficult to keep in the sheet, was not great. The restaurant was a bit pricey but the staff were nice.

We loved the hotel from the first sight. Perfectly located on a hill above the city with magnificent views of the lake and the Alps, it has this vintage feel to it you can only come across in those old Belle Époque hotels. The interiors are beautiful, as well as the rooms. The restaurant is outstanding and breakfasts couldn’t be better. The staff is very friendly and helpful. We liked it there so much that we stayed two nights longer than we expected and we already plan to come and stay again.

Exceptional staff. Attentive, kind, bright, eagerly professional. You can feel the history of the hotel, it's like stepping into the early 20th century, with subtle modern amenities that don't detract from the richness of the experience.

Everything was excellent. One note - the restaurant is very, very nice. Waiters in formalwear, etc. So nice that, on vacation with only very casual lounging-around and hiking clothes with us - we felt too under dressed to enjoy, we ended up going into town for more casual fare. If you want to do dinner at the restaurant, you might be sure to bring something nice to wear!

Cosy, historical hotel situated on the hill, with beautiful panorama view over the lake, town and mountains, surroudned by park. Interior is gorgeous, equipped with original furnitures, paintings that brought us to early 20s last century. Only 30 minutes drive from Malpensa Airport, 1h to the centre of Milan, 1h to Como and 1,5h to Bellagio. Very good starting point to the best italian attractions known all over the world. Breakfast served in the restaurant with the view over the lake, rich variety of food, delicious cakes and bread. No hurry, cosy, relaxing place for enjoying the breakfast.

What can I say. The hotel is a mix of old world charm and glamour! It had hints of a Wes Anderson film, mixed with the grandness of The Overlook and the pool and bar area made me think of Chateau Marmont and Hollywood. It was idyllic and I could have stayed happily for a long time. Beautiful setting, stunning views and very peaceful. The outdoor bar and cafe are sublime and the pool area the best I've ever experienced. The whole family loved it. Great breakfast too and nice big room. Staff all lovely and helpful, they mix a mean cocktail and serve a delicious lasagne! Varese is a lovely town, great restaurants and shops a short walk from the hotel. Easy direct train to the airport. If this was on Como it would be at least a £1k a night but was extremely good value. We will most certainly be back!

Only thing would be to change how you provide shampoo etc as seems a waste of plastic.

Breakfast was very nice. Good coffee and fresh fruits. Lots of parking. Good location Feels safe. Nice staff.

One elevator to all And no indication what floor is the lift on So you don't know how big is the wait. Room has no charm. Walls are paper thin , which is very true as mentioned in the comments. Your neighbor and you are in the same space . If they talk you hear . If tv is on your hear it. 1 night I needed to ask them to be quiet. As it was after midnight. No kettle.

The hotel is located in a park-like area on top of hill in Varesa. Trees all around and a wide view of the lake from the front terrace and breakfast room. Wonderful location for relaxing. The hotel is also in good, not too long ago restored condition with lovely public areas and rooms. We were there in December and everywhere was warm and cosy. Plenty of hot water in the shower.

A little bit of mold around the edge of the shower/bath - not typically for the condition of the rest of the bathroom which was in very clean and good condition.

It is al real palace and this is one of our favorite hotels. The rooms were beautiful and comfortable and had a nice view on the lake. Breakfast is very complete and served in a beautiful hall. The swimming pool is amazing, and the bar in the garden is luxurous. The people working in the hotel show a high standard of hospitality and are kind and professional. The ladies of the reception have helped us a lot with contacting the courier, which we have appreciated highly.

We would prefer that the restaurant could offer a wider range of vegetarian options.