I liked how the hotel in general. The hotel has great facilities and the breakfast variety surprised me!

I didn’t like the cleanliness. I’m the kind of person that don’t like to complain. First, because I already worked as a housekeeper, and secondly, because I was traveling for a short period of time. Still, I really gotta learn to immediately complain! At the check-out, I mentioned about the issues for a next time, and they explained to me, that the hotel has an outsourcing company which does the cleaning. Still, even though an outsourcing company cleans the hotel, they must have an executive housekeeper to control the rooms and give them properly inspected to the reception.

Everything was perfect. The hotel and the room exceeded our expectations. The staff in particular were super nice and everyone always had a smile for us. Breakfast was tasty and with good variety. Good parking. Very nice bathroom with a good shower and relaxing tub. Room was ample and super clean. Big bed. Nice decor. We talked with the cleaning staff which were also really nice and made us feel welcomed. You could see they were quite through when you came back later at night. We had a studio and had everything we needed for cooking. It was actually difficult to leave, haha. We were so comfortable here. Would definitely stay again.

Nothing.

Comfortable and relaxing stay. The breakfast was very good, a lot to choose from and the space was enough for all guests not to rush and eat fast. The swimming pool was smaller than expected, but it was enough and not overcrowded. The room was quite big, with balcony and a tea set, mini fridge, smart tv.

The hotel is quite far from the center and apart from the hotel's restaurant it is tiring to reach a supermarket or other restaurant, especially during summer.

Impeccably!

I had a bad experience at the reception. We had to wait about 15 minutes to decide if I pay on the spot for all 4 rooms booked by me, we pay individually, on the spot, when leaving. They decided to pay when we left.Normal! A few hours later, when I was at the table in the hotel restaurant, they ASKED me to come to the reception for clarifications. They wanted me to pay upfront for all the booked rooms. I no longer felt like a guest, but a person at the receptionist's disposal.

Great experience every time at Una. Very nice and clean rooms, great huge comfortable bed, big bathroom. Very quiet hotel and great staff. Will come back again and again. Thank you

The breakfast variety and quality used to be much better in the past. Please bring back your great breakfast.

Great breakfast, nice desserts. Lindt chocolate was gone by the time we saw it :D but we tried another chocolate which was also good. You could fill your croissant with it. Good tea selection. The personnel is smiley and welcoming. There are desks for work in the big spacious hall. The room has big balcony with table and chairs. Elevator was always there, no need to wait for it. Big parking. We would come back.

The location of the hotel was good for us, being half way between Lake Como and Lake Maggiore. The rooms are clean and comfortable. We found the bed especially good as it was not bouncy with two people. The breakfast selection is extensive and very tasty. The pool is has a very nice whirlpool feature and the gym is well equipped. Parking was easy directly in front.

The chairs for the restaurant in the evening are uncomfortable but the ones in the breakfast area are great.

Super friendly staff in the reception (particularly the ladies, f.expl. Paula), and the room maintenance team. We greatly appreciated their support and help. Bravo. Could take the bikes to the room, and lots of parking space on the premise.

The carpets are understandably a bit dated (we could take the bikes to the room; see positives), but that is the only complaint in an otherwise great experience. For us as sports persons, it worked perfectly.

The studio is very spacious for a couple, we had a bath and a shower, balcony, a very comfortable dressing space. In my opinion is better than staying in hotels in city centre. I hope to return soon!

If you are on foot the location is a bit of a hustle, building is a few minutes away from main roads, and there are a couple crossroads when there´s no remedy but walk in the middle of the street.

Perfect value for money and great facilities. We got a room with twin beds and the staff very quicky accommodated us is a new room with king size bed despite the place being fully booked. Staff was generally lovely and professional, and the place is 30 mins walking from the very city centre. Nice breakfast buffet. Recommended!