Our Room was quite interesting because the small but efficient bathroom was wisely separating the living room, from the bedroom so that was a good formula for a small family since my adult son who lives in UK joint us for few days and he was sleeping on the sofa bed. The buffet breakfast was excellent and in abondance, nothing was missing, and the staff members, including the breakfast manager were at all times in full attention, very careful to serve the customers and make them feel comfortable. We will for sure return in this hotel whenever we would have the chance.

Unfortunately, there was a problem with one of the lift elevators, and since the hotel was really round the clock busy with customers arriving and leaving so this fact was a kind of suffering for the customers. But obviously it is understandable that this was due to a technical failure on which the hotel management had no control...but at the end of the day was an inconvenience for all of us customers and members of staff.

Receptionist: staff were very friendly and helpful. Location: Good. It's next door to a Tesco super store; 10minutes' walk to West kensington station and Earls court station, and short walk to many restaurants, eg Italian restaurant, Chinese restaurant, Thailand restaurant etc. Breakfast: continental breakfast, a lot of choices. Room: clean, spacious, has mini-kitchen. Room service was good.

Room: too warm in the sleep. Bathroom door is very close to bed, the gap's about 40cm. Felt uncomfortable my pillow 's so close to bathroom's door.

Staff, facilities, breakfast and location - all were amazing. 3 min walk to the bus stop. 10 min walk to the tube station. Hot breakfast with great coffee! Understanding staff! The internet was pretty good as well!

The room has several facilities. We had the one with the little kitchenette. The room was a little small with limited storage, but was extremely clean and comfortable.

Hotel room had good facilities and was comfy and clean. Hotel felt new and was well kept. The staff were very nice. Breakfast was reasonbly good, with good coffee. The gym was sufficient. The location is accessible. Short walk to the tube and shorter walk to 74 busstop for knightsbridge and museum district.

We could hear every bit of noise from the corridor and facing room, including talking and tv, which seemed to travel through the door to the room.We were so tired we fell asleep anyway, but it was quite annoying at times. This hotel room doors should be rectified to reduce noise travelling. The location is not very attractive, and West Cromwell Road, in particular, feels down at the heel.

Very nice rooms. Very professional and polite staff. 10 min stroll to Earl’s Court Subway station. Wasn’t a problem when coming from the airport with luggage (Earl’s Court subway station is a direct line to Heathrow airport) or when returning to the hotel after a long day in the city. Laundry facilities in the hotel are free (top quality Miele washers and dryers) which is very welcome for longer stays. WiFi worked flawlessly anywhere in the hotel. It’s close to restaurants. Italian is across the street (with delivery to the hotel), Hare and Tortoise Asian restaurant is 7 min stroll to the north on Kensington High street and Indian restaurant Masala Zone is at Earl’s Court subway station. Tesco supermarket nearby is open till midnight. Bus stations are 50-100 meters from the hotel (we liked riding on buses for sightseeing since they are double deckers). Easy to commute to anywhere in the city. Quiet, nice and safe neighborhood.

Breakfast was good but mostly the same. Not a problem for two/three days stay but after six days I wished something different.

Spacious room. Really good breakfast selection

On the early morning of arrival day, 25/07/2023. We asked if we could leave our luggage so we can explore the city right away. He begrudgingly called the bellhop and instructed him to “throw” our luggage in the luggage room. Not the kind of welcome you would expect after paying more then a thousand pounds for the room and having travelled all night. I just didn’t have the energy at all to deal with this kind of attitude from staff on my vacation. Management if it helps, it was a south Asian guy on the reception desk at around 7:00 the said date. He might want to adjust his attitude towards guests. Not the kind of standards for a Marriott. All other staff we encountered were very accommodating.

- Love the flacky croissants served during b’fast time - the laundry facilities is a plus for us - location of the hotel also a plus as its close to the Tesco, close to bus stop and metro as well

None except that we wished to stay longer

-a good area of London -very clean room -helpful and nice staff -large room with a nice view -close to the metro station -close to a large supermarket (Tesco)

-very slow elevators in the hotel -breakfast after 4 days was very monotonous

Staff was extremely friendly and helpful they made the trip so much better. Breakfast was great, it had a variety of things and everything tasted good. Room was also great and spacious. Location was good, we were a 10 minute walk away from Earl’s court station which takes you everywhere. It was also really close to a big selection of restaurants and was a 15 minute walk away from the museums.

Only the fact that the hotel does not have a restaurant, however they have this pizza place right across the street that can deliver to your room.

The breakfast was great, the room was spacious and comfortable and the staff were excellent. A fantastic London location.