Location was fabulous for what we needed. We had a runway view room. Room was lovely. Big and airy and great view. Silent inside the room. (Soundproofed) Parking secure £18 for 24hrs but easy)

I had communication with the hotel after booking. They asked how we wanted the room making up (double or twin) They confirmed twin but they didn’t do this. Also they listed we had slippers as part of room but when we asked they initially said no until I went to the reception and showed them my booking. (We were planning on going to leisure club and didn’t pack sliders. Had to wear my trainers) no biggie but communication not great.

Modern hotel which is really convenient for Heathrow Airport. Close to underground tube station too. Hotel reception and ground floor communal areas light and airy with contemporary internal design. Secure access for lift, spacious room with big tv, walk-in shower and tea making facilities. All staff were professional, friendly and courteous. The spa area was a great bonus. Very nice pool and hot tub. Underground parking too. Will definitely stay again.

Parking costs a bit pricey! Toaster on other side of restaurant, buffet a bit tired but it was hot which was good I should have asked for a room with a bath tub

From the moment you walk in, it has the wow factor. The staff were absolutely lovely and so helpful, nothing was to much trouble. The rooms were absolutely lush! Breakfast had so much choice, full hot breakfast, pancakes, pastries, cereals, absolutely everything was delicious! The decor is beautiful in the hotel, the rooms are lovely and clean with an iron ironing board, tea, coffee fridge, toiletries. The cleaner was so lovely as well. We had some men talking outside our room into the early hours with no sign of leaving, one call to reception and this was sorted. All the staff were so friendly looked so smart and went over and beyond. I will definitely be back! And the next time I will use the lush spa facility as well.

There was nothing to not like to be honest. Stunning hotel!

Literally across the road from Hatton Cross Station. Decent sized pool. Dry and wet saunas and a jacuzzi. Very helpful and friendly reception staff

The staff in the restaurant didn’t have a clue. After calling to order room service for breakfast, I could not get a hold of the restaurant staff for 45 minutes. The reception staff did their best by physically going to alert them of me calling. When I did get in contact with them, I was told that I could not order room service for breakfast especially when I had already pre paid for it. In the end after some back and forth I contacted reception and they sorted the entire thing and the £5 room service fee was removed.

Easy to get to, easy to get to tube station and bus station across the road Rooms were good, we booked for 2 rooms for family of three and a couple, the couple room was very spacious and had a sofa bed too, our room three single beds in a tiny bedroom not much space to move, abit disappointing Bathrooms were clean and shower was very good. Gym was good enough equipment Couldn’t get to use pool as closes at 7 pm Breakfast was great, any extras like omelettes or poached eggs is charged extra. Staff very helpful especially Rahul at reception. There is underground paid parking £16 for 24hrs then £4 an hour Enjoyed our stay

Our room is was congested for 3 people

It was clean and comfortable and ok for one night.

It wasn’t as easy to get to with luggage as I had thought. We needed to take taxi both ways as no elevators at the metro close to hotel. Also the response to my initial request of even only 30 minutes earlier check-in was unlike I’ve ever received before. They noted that we may have to pay and also that we couldn’t leave luggage if we’re not at hotel. We were trying to make the most of one night in London and they weren’t trying to be helpful. The other thing was that the hallway to the rooms were extremely far from the elevators and the carpet wasn’t easy to roll suitcases through.

Location, very clean staff friendly

Bed was hard I felt. The service was very slow in the restaurant, the staff were very sweet and kind though. It wasn’t clear that we had to pay at the table, as our room number had been taken, so we thought it had gone on the room bill and left without paying and needed to be reminded to pay the next morning! Which we did of course. There was an extremely rude young woman in the restaurant who said she was the owners daughter and had to be removed by security. She seemed high on something and was so rude to the lovely staff!

Short stay to catch an early morning flight, so I did not use any facilities and did not have breakfast. But the location was perfect for the purpose, and the room was clean, comfortable, and - surprising, given the location - perfectly quiet (= the soundproofing really does its job). For those who like airplanes: When take offs happen towards the east (usually it is towards the west), planes fly right over the hotel, which is quite a sight.

TV remote playing hide and seek under the bed took some time to find, but no big deal.

Very new and fresh, great location. Reception staff very friendly and were able to give us good advice with regards travel to the airport. The train station for Heathrow is directly across the road and free for all the terminals….. just a few minutes train ride away.

Great swimming pool but music too loud, sauna not working … barely 70oC. This might have been down to other guests leaving the door open in fairness to the hotel. There is no shower outside the sauna and steam room so despite signs asking patrons to shower before entering the pool dripping with sweat I saw no one showering. The restaurant / bar area was like the moon…… no atmosphere ! It’s not the sort of room you’d want to relax in unfortunately but there is a decent pub about 400 yds down the road.

This was my 3rd hotel in 1 week as I'm traveling on business. The cleanliness speaks high volume, the room looks like the very 1st day you arrive everyday! Thanks to my Housekeeping Attendant 2213 Kristina, she has a beautiful spirit. All amenities were replenished as needed daily. Front desk Naima was lovely, very pleasant and have me all the info I needed on arrival. I've already recommended Atrium, and I'd definitely book this hotel again, highly recommended! Thank you for a beautiful experience 🤗

Ahh the only thing I'd say is, I wish there were more food options on the menu and longer hours for room service.