Where it was situated and also the pool in the hotel

The cleaning staff were quite rude I had two towels for 3 nights and 4 days the day before I was due to check out I asked for two towels and she rudely said no why when U are leaving tomorrow and also she was very rude to one of my son's who forgot his towel so when he was leaving the pool to come grab it she told him off he apologised and said I'm going to grab it now she said next time remember there's elderly people here realy mean to him think it was rude and think they should be alot more polite and speak alot nicer and try to smile because even when U say hi they just look at you and look down so yeah that was about it

The hotel accommodated me despite not getting paid by Priceline or booking.com for my accommodations before I arrived, in the hope that everything will be straightened out between myself and priceline/booking.com.

When Priceline was paid by me initially for the reservation package, they didn't automatically pay lodging. My bank account has itemized charges instead of the lump sum that was expected to be withdrawn, which allowed other factors to interfere with the total process.

Absolutely stunning location. Right across the road from the beautiful Raby Bay canal meant I could go for lovely walks in the morning. Only two minutes walk to Coles, coffee and other food. The bed was super comfortable and the room a very generous size. It was very quiet and comfortable. Yes, it may be a little older and run down but it was clean and comfortable and very good value for a motel especially given its fantastic location.

Booked for an overnight stay for New Year. The room was large and well presented. The bed was comfortable and the room, even though near the main road was very quiet

We left early morning to get home and the reception wasn't manned and the main building closed with no key drop box that we could see. Luckily one of the hotel staff was waiting outside and took the key

Booked this motel as we were attending a wedding that afternoon. Requested an earlier checkin, arrived even earlier and both our rooms were available. Bed and pillows soooooo comfortable and a large shower, which was great. Girl at reception was lovely, so friendly and accommodating.

We attended a wedding, arrived back at approximately midnight. There were a number of other guests outside of motel and then also running through the halls yelling etc. A number of rooms had 'Do Not Disturb' signs on them, but they were obviously ignored. People were sitting in their doorways of their rooms talking loudly. We went to our rooms, could still hear the running and yelling. At approximately 1am, there was loud banding on what seemed like next door to us, guest yelling out 'open the door, let me in' for about 5 minutes. Then the running and yelling started again at 6am in the morning. We spoke to another guest in the carpark when we check out early, not impressed with the disrespect and loudness of the guests.

The room was spacious and comfortable and the hotel close to facilities and shopping. Easy to get to.

Although close to several cafes it would have been nice not to have had to go out for breakfast. Being able to access a simple continental breakfast at the hotel would have been a bonus.

The reception lady was so friendly and welcoming.

The villa has seen better days. Broken doors that have been “fixed” mattresses are as old as the villa (it felt) on short the villa needs some TLC

I liked the keys drop off box, working appliances, hot water, carpeted, comfy beds, light placement, cupboard space, decor, room size, balcony, air con, toiletries, fresh towels, clean room. Liked the bottled water, tea/coffee,kettle. Proximity to RSL, restaurants, Grand View Hotel, Ferry terminal, shopping centre, train station, Cleveland Point, Raby Bay.

I did not like all the soft drinks as my 3 year old saw them and got into them, all hyped up. Juice would be a healthier option. The dining table and chairs were too high, the entertainment unit was too low for the tv and there wernt enough pillows to prop ourselves up to see the tv so we had to use the extra blanket as a pillow. The tv was too small and should be wall mounted as there was sooo much wall space there. Needs insect screens on door and sheer curtains. The armchair needs to be a recliner and should be wider. No free wifi? No bathtub, my 3 yo fit through the balcony railing bars so they should be a smaller gap.

The Comfort Hotel is located right near Cleveland's shopping precinct. Lovely, clean, and bigger than normal rooms. Loved the elegant bedroom suite including the chaise chair & desk. The renovated bathroom was particularly good. Friendly staff & giving us late check out was appreciated.

Bed was slightly harder than I was used to. Having another curtain in front of the heavy drapes would have given more privacy if opening them up as our ground floor room faced the main road.

Location was excellent. Short walk to restaurants and shopping. Staff friendly and responsive to requests. Loved the mattress topper. Room size was great, plenty of space. Great to have a complimentary laundry with washing machine and dryer.

While main bed was very comfortable, the single bed’s springs were hard and easily felt. Bathroom needs a bit of polishing up. Not a fan of the uht milk cups - a small carton of fresh milk would have been much nicer. And maybe a biscuit or two?