The staff were so friendly and helpful. At first, when I looked at the location when arriving at the hostel, I realized how far it was. But, once I checked in and asked for advice, I realized how easy it was to access the centre and how close it was to walk - slightly uphill but manageable! The room was well equipped, clean and the toilets were the same. The staff gave me great tips and recommendations and definitely were the highlight of this hostel. Thanks

Location is a bit further out but expected that and didn’t end up being an issue. Bilbao is an easy city to navigate

The staff at reception desk was extremely helpful. Made a huge effort to understand my broken Spanish. Helped us with public transport. Highlighted bus and tram routes on map etc. Helped us a lot plan visit. Hostel very well situated. 2 buses outside (28 and 58.) Direct to town centre. Recommended address for dinner. Hostel very quiet at night. Car parking facilities excellent. Large family room with bathroom/ toilet. Very comfortable beds.

Noisy because of motorway.

Easy free parking. It was very clean. There was a simple, sufficient breakfast included. There were economical vending machines and microwaves available to use. It is a quiet location. There are friendly bars up the hill.

It implied there was a kitchen to use. However it seemed complex to gain access and we are sure if there was an additional fee. In the end we used the microwave. It is about a 45min walk to the Guggenheim museum. The bedside light switches did not work.

The receptionists are very helpful and friendly, even prepared picknic packs for traveling. Amazing hospitality from all staff. Amazing view of Bilbao, 100% keeper view feom all rooms and dining area.

Maybe the shower can be improved, and the curtains are a bit flimsy. Though its cold in Bilbao, we had to open windows since theres no AC vent in the dormitory, but due that the highway is close, noise from high speed cars passing through the major highway beside the building kept us awake. Theres also noise issues from neighboring rooms since rooms are not noise insulated.

All went well ! Thank you for everything ! Great team super help full ! Nice breakfast too

All was good apart from sharing the room with men, I had to change because I did not want to be sharing my space with a man. Privacy ! And I wanted to feel safe too.

Rarely have i stayed in a hostel so clean. The facilities are a littl e basic but thats fine. Free breakfast was simple but great. Views amazing. Short walk to the tram gets you to teh city in 10 minutes Great stay. Thank you

I like that the facilities were clean and comfortable. Parking wasn't crowded. Staff is polite and helpfull. Will definitely choose this hotel for my next stay again. Thank you!

Should be carefull opening windows - found 2 tree beetles in my room, that are not harmful and come from nearest trees. But the staff warns gueasts about them, so not a big deal :)

I was there off season and then it is fine. I had the room for 6 for myself and the wifi is strong. There is a bus in front of the door that goes to the city. This bus is just not to find on google maps.. Parking is free. Location is good. Breakfast is simple but everything is there.

If I was here in high season I would have not liked it. The rooms and bathrooms are small and there is no privacy. You can't hang your towel or other things in the shower.

Staff were friendly the whole time. All the areas were clean, (our bedroom, shared bathrooms & kitchen, communal TV lounge & dining rooms). The included continental breakfast was great with lots of choices. There's enough for everyone. Wifi connection was excellent. Although located near the freeway, the noise from the outside was manageable if you close the window. Although it's not in the city centre, there's a bus stop nearby to take you to the centre.

This has nothing to do with the hostel, but there were pretty loud talking from people next room at 2am. Went downstairs to get someone but noone was there. In the end, we had to knock ourselves to ask them to lower down their voices. The linen used for blanket was thin. It was pretty cold nights when we stayed.

The view from room was magnificent. The breakfast was average, and was not filling enough.

It is far from the main city, the communication is a bit off, only two buses go to main city and frequency is also too poor.