Location is great with direct access to the beach. Pool area is lovely and the sunbed system is a very good idea. Pool is heated during the winter months. Spa ar ea is fantastic and the circuit is brilliant many other hotels would charge but its all included as an all inclusive guest. Food was very good especially in the pool bar, the hot stone steak was excellent. Gala dinner on Christmas day was exceptional so much choice. The staff that serve the outdoor area of the restaurant were also brilliant, extremely attentive. We had the suite with jacuzzi which was just amazing so worth paying for the upgrade.

Some staff not so friendly felt like you were incrementing. Alot of favouritism towards the German guests which was around 80%. If you like having fun and laugh alot be prepared for the looks or stares.

Food excellent; bar service also very good

Servicing of coffee machines at breakfast (refilling with beans etc) Allocation of sun bed system

We had one of the bungalow type properties by the pool, the location was fantastic and although it is near the swimming pools it is very quiet. The property was clean and very spacious with a massive double bed. Loved having our own private area with sun loungers and tables and chairs.

There was nothing we didn’t like about the property

great location and very quiet. The food and service was excellent. we really liked the tagging arrangement of the sun beds which takes away the towels on sun beds first thing in the morning! A great idea!

Building work going on next door. Don’t request a side view room if you want a quiet room as you will be overlooking the air conditioning units and service area.

Location Swimming pools Food Excellent Spa Excellent gym with -nice mixture of machines and dumbbells for guys and girls ( adequate poundage so you can have a good workout) plus nice selection of benches) to top it off they provide towels and water too so you don’t dehydrate. Nearly forgot- excellent helpful staff!

Nothing

What a fantastic hotel, excellent staff and facilities. So clean and comfortable. Reception helpful and happy! Fatima at the SPA 10/10.

Completely understand the smoking zones, however non-smokers have taken over the smoking area by the pool which is unfortunate as the smokers cannot smoke in the non smoking area but the non smokers dont smoke and take over the smoking beds!!!!!

Spa facilities Restaurants Sea view Activities

Water in SPA facilities too cold for my taste Tennis court surface needs redone Tennis racquets and balls were in pretty poor condition. If you have a court it's worth investing 100 euros in two basic racquets and redo the strings every 2-3 months. Also, balls need changing at least 2-3 weeks. More veggie and vegan main dishes in the restaurant, it's almost 2022 and more and more have these preferences.

Great staff, excellent location short cab ride to Playa del Ingles. Food was better than expected. Lots of facilities. Good gym.

Standard rooms have noise issues - avoid the side rooms on the right (when facing beach) aircon plant room and vents are very loud. Also avoid any rooms near the lifts - slept very poorly.

The Spa was excellent

The choice of drinks was very restricted. Mainly beer. They only had one very poor beer at the bar with no bottled beers (even spanish ones)

Everything was excellent

Dinner men can not go to restaurants with short trousers, which is i think is not normal.