Amazing from start to finish. 4 star quality at 3 star prices. Spotlessly clean. Room, staff, location, and facilities are second to none. Answered a survey after the first night, said the bed was a little hard, there was a topper fitted the same day. Very quiet hotel/area. Bus stop 3 minutes away to the mad parts of the island. 1 minute from room to the pools and 1 minute from the pool to the fabulous beach. No steps like most of the other hotels. I could go on all day about how good this hotel is. I will return and I have never said this before. Totally enjoyed my stay here.

Nothing I didn't like about it.

Hotel is located in a nice quiet area of the island. It is a really nice hotel with two pools and direct access to a nice beach. Beautiful green plants everywhere and a calm relaxed ambience during the day. Very clean hotel with all areas spotless. My room was nicely laid out with a double bed and lots of room to hang clothes etc, and the bed was extremely comfortable. Good lighting in the room. The flat screen TV was located in a good spot. Great to have tea and coffee facilities plus a fridge. Nice to have a balcony too which had a table and two chairs. The activities during the day were plentiful. I really enjoyed the pilates/yoga and pool aerobics and Jose the instructor was really nice, positive and very welcoming. The music by the pool was great and not overwhelming. Lots of sun loungers available and good bar for snacks or drinks during the day. The food served at breakfast and dinner was varied, tasty and very good quality.

My room was on the second floor so above the smoking area on ground floor which could get noisy some nights. There is a large busy car park on the right of the hotel and the arrival of buses and cars could be a bit noisy at times. Plus smelly with petrol fumes if sitting out on balcony.

Fantastic hotel. Lots of sunbeds, good layout and not too big but with all the right areas to chill out, which suited me being a solo traveller. Rooms were exactly per the photos and everything worked well. Wasn't noisy at the hotel but you could hear people walking past at night as sound travelled in via the bathroom window, so remember to shut the bathroom door at night. I discovered that floor 6's solarium listing on the lift directory was a dedicated nudist area, haha! I went up for the view and stayed as I was alone...but strictly no nudist activities for me, just felt nice to have a whole terrace to sunbathe alone. Hotel is next to the beach, although you have to pay separately to the beach vendor for using sunbeds. Some of the daily activities organised by the hotel took place on the beach. There is a promenade that runs along the length of the coast that brings you down to the Maspalomas Sand Dunes which is approx. 1h15min by foot. Food wise, (I did half board) was plentiful in choice at breakfast. Dinners were good, there was always something good to eat and on some of the themed nights, food was really well thought out. Liked the fruit selection a lot, as they had exotic fruits in the mix, like mangoes and papayas. Also ate twice at the El Capitan restaurant next door, which was very good and would recommend. Staff at the hotel where polite and helpful. Alexia, the healthy coach who conducted most of my week's daily activities was simply a star - her energy and vibe really made my holiday. In the evening at the bar restaurant (different spot to the buffet for meals), they provided entertainment, usually live music. Some nights, the entertainers were very good. Overview absolutely loved this hotel and already thinking to come again for another stay!

They don't allow you to fill up on water with your own drinking bottles. They had water in the reception in those big water tap jars but ask you to use the small glasses on the side for drinking. There was nowhere else to get 'free' water, so I went out daily to buy my own from the supermarkets nearby. There is a supermarket on site too but it was a little more expensive then the Spar, which was a 3-5mins walk away. There was also another supermarket across the road from the hotel but I found the Spar was the cheapest of the 3 supermarkets.

The hotel was located in a great area and easy access to local transportation. The hotel staff were friendly and helpful, especially, the restaurant staff were superb! I didn’t get one of the ladies name but she remembered my drink without asking! Honestly, I would recommend this hotel if you want a relaxing break

Our stay was magnificent and memorable. The property was very clean and well-kept,rooms are chill though pretty small. Pools are also super clean as well the territory full of palms, flowers and greens . The staff nailed it. They were very friendly and helpful,especially in the restaurant and near the bar,really sunshines and made the experience even more enjoyable. Food is top notch ,so fresh and delicious, wide selection of meals,dishes from different cuisines. Chef is a king🥰

While check-in the guy who we talked to was not really friendly,cannot say rude, but in comparison to other people he was grumpy . The only thing to be improved is entertainment. Really need some more fun activities ,small parties or something otherwise it’s too boring.

I specifically want to praise the staff - everyone worked so hard especially with it being Christmas. Particularly the cleaners (inside and out) and the wait staff in the restaurant who were pleasant and friendly. The all you can eat buffet was great. A great variety of options. The pool area was very clean and well maintained. I really enjoyed myself. Even though I checked out at noon, being giving a lunch voucher as my airport transport wasn't for another 3 hours was a nice touch. Being so close to the beach was also a bonus. No need to go very far to access the water. for my morning swim was wonderful.

The rooms are starting to look a little tired - paint flaking and the bedroom could do with a updated wallpaper or refresh of décor overall. The towels were flat and need replacing.

Overall, I had a great experience at the hotel and would gladly return. The room, garden, and pool area are beautifully maintained, with plenty of lush plants and flowers. The beach is right outside the hotel, making it easily accessible. Maspalomas is about a 50-minute walk away, but you can also take a bus from Clinica Roca, which takes around 10 minutes. The food selection is good, with excellent salads, sauces, and cheese options. However, the variety and seasoning of the meat could be improved. There was no need to wait for a table at the restaurant, and sunbeds were always available at the pool areas.

The variety and seasoning of the meat could be improved for dinner.

I booked this trip for an end of winter getaway and opted for the all inclusive package. I requested one queen bed instead of two twins pushed together. I was ensured that this is what I would get but when I got to the room it was two twins. I returned to reception and they had to get room service staff to change the bed which delayed my ability to check into my room. For the most part the all inclusive was a good option and the buffets at breakfast, lunch, and dinner were substantial and offered lots of choices. The wait to get a drink was often long but the staff really works hard. I suggest getting whatever is considered local food as they are often done quite well and are tasty. There are no real hot tubs which was a disappointment. They are extensions of the cold pool. I didn’t care for the red wine offered in the all inclusive package so I purchased my own at the Spar market less than 5 minutes away up the hill.

Location of the hotel was super convenient - only 20 min away from the airport by bus. The hotel had the best sandy beach in the vicinity (no rocks like at English beach). Staff was amazing and always ready to help! I loved the breakfast and the dinner with the different cuisine. Hotel itself is very beautiful. Loved the area around the reception - very tasty and it smelled also very good. What also very important was for me is the cleanness. The whole staff was caring about it in the hotel but also by the pool.

N/A

The bedroom was a lovely size and clean. Very usefully positioned for the beach and far enough but close enough to the main road to get around the island. Hotel nicely maintained with lovely shrubs and trees. Mainly, courteous and friendly staff. Food very good with a variety for a vegetarian. The live entertainment in the evening varied a bit in quality and it was a shame that it was not better attended but it was enjoyable.

We didn’t tend to be there during the day but when we were there the music during the day seemed unnecessary and intrusive. The enclosed dining area was a bit noisy but I don’t think there is much you can do about that with the number of people there.