Incredible resort, should be 5 stars! We chose to upgrade to the All Inclusive plus, which was definitely worth the money. Everything about the hotel looks new and modern. The staff are extremely friendly and have multiple activities on throughout the day. The food in the buffet was delicious, great selection and something different each day. There are so many pools to choose from, whether you want an ‘adults only’ quiet area or the busier main pool, where staff host some great activities. We will definitely be coming back to this resort in the future.

There were two or three occasions where we had asked for a cocktail and were given the ‘all inclusive’ version (boxed cocktails), as opposed to the ‘all inclusive plus’ version (freshly made cocktails). Minor issue but very different tastes between them, especially since we were paying for the fresher ingredients!

The hotel has a beautiful green area, everything is clean, and the pools are excellent (they were quite warm at the end of February). The sand and gentle slope create the vibe of a real beach, making it perfect for kids. All the towels are new and soft, with beach towels changed twice a week. Free parking is available. Snack bars are open all day, and a huge plus for us was that we could take food to the pool. Both adults and kids loved the hotel!

The air conditioner in our room was very noisy. In February, we simply turned it off, but if it had been hot outside, I wouldn’t have been able to sleep with that sound. The room’s soundproofing wasn’t great either. The bed was comfortable, but the pillow wasn’t. Main restaurant: There were queues at the entrance, even though many outdoor tables remained uncleared for about 30 minutes. The food was fairly tasty but nothing special. The food in the themed restaurants was much better. The water park closed 10-15 minutes earlier than scheduled, even though the weather was good and there were still many kids in the water. It’s quite far from the ocean, but since we were there in winter, it wasn’t an issue for us.

Food was mostly very good and at times excellent. The staff run the extremely large and very busy buffet restaurant extremely efficiently. Room was exceptionally spacious and immaculately clean. Staff all pleasant. The Gold package is definitely worth the extra payment.

Had a reservation for 21:00 for the Italian restaurant. By 21:30 all the food was being put away. I was unable to go for anymore food so I quickly got some of the desserts. Three staff members then put a cart next to my table and were chatting away while cleaning and setting tables for the next day. It was very uncomfortable. I felt like they just wanted me gone so they could clean up and leave. I left the dessert and left the restaurant. If this is happening the last reservation time should be earlier as it is ridiculous to expect someone to order drinks and eat a 3 course meal in ½hr.

The hotel was very large, but well laid out, several bars made no queues for drinks. Staff super professional and nice, food delicious made to order and large varied. Rooms comfortable and large, bed super comfortable, even those folding for a child. pools for children and adults, and also some heated, great at this time of year.

However, there were small shortcomings, e.g. poor activity during the day, nothing for teenagers, no aerobics or yoga during the day, it's a pity that having so much wonderful staff, no classes. Unfortunately, some dishes were not heated and completely cold, it's a pity, I don't understand why such a large amount was made immediately, where everything else was made to order.

Large clean rooms. Heated pools. Good food. The special restaurants a big plus. Staff was welcoming. Never had to wait at the bars. Worth updating to premium AI so had fresh orange juice at breakfast which was terrific. A good selection of international drinks if opting for premium. Kids had a lot of fun at the pools.

Probably need a car for good mobility

The hotel looks very nice and the room was great, overall. The garden is nice, with palm trees and all sorts of plants and several bars with a good vibe. The swimming pools were just ok. The staff was very kind and helpful.

The food wasn't that good, with focus on quantity and not quality. On some occasions the food was even below average. The pillows are not comfortable at all, definitely not a 4 star hotel bedding. Also, the sunbeds from the pool area are insufficient (especially the adult only area) and there isn't any space to place more of them. The rule of not reserving sunbeds is promoted on their website, but not enforced.

We had an amazing trip, hotel was beautiful and the food was brilliant.

Disappointing that the rate jumped up by £250 when I paid, I have tried reaching out to get this sorted or get an explanation but still awaiting to hear. Other than that it was PERFECT!

Clean everywhere, amazing food variety tasting so fresh considering catering for thousands of guests, helpful staff, extremely friendly cleaners to our daughter every day in the corridors which was so cool of them, pools amazing for us and baby, location and taxi service to airport perfect, air conditioning perfect in room…. Definitely coming back!

Nothing! Perfect

The staff is very helpful, good and big room. For the day of check out if you have a later flight, you can book a shower room with them, which is a really nice bonus. The spa procedures are great, recommend to have a treatment done.

The buffet food at some days had loads of vegan and gluten free options but other days very few, I wish that would have been more solid and have good options every day.

Couldn’t be cleaner it was spotless, had everything we needed and more, food was great.

The hotel do not provide an iron, you can hire one but it is expensive , bring your own travel iron would be my advise. Majority of staff overall were nice and friendly especially the cleaning staff and restaurant staff, the reception staff could be more welcoming and helpful.