I had already upgraded to a junior suite but the hotel upgraded me on arrival again and room was a brilliant location on the corner by the kids club it also got the evening sun on the double terrace which was a bonus! Kids pool fantastic and cleaners were great

The fact it doesnt have a 24hr bar and everything is self service even at the bar. Both hotel bars need to be open, and when you dongo to one thats open it looks closed and they dont really want to serve you to get a proper coffee as machines are awful tbh i ended up going to the local town to have a decent breakfast and fresh coffee. Food is ok same sort of stuff but extremely busy queuing everyday for a table. Also to get milk for baby is painful (again ended up buying out) previous all inclusive like ruis we have stayed just give you bottles no issue.

Nice pool area, main pool quite cold but we were at Xmas time so can understand. Great kids zone with some water slides for different ages of kids, water heated in kids pool. Nice spacy, clean rooms comfy beds. Nice restaurant. Lovely snacks bars, was two of them with both providing different food. Nice adults only zone. Nice hotel for families or for couples.

What was very annoying so queues to restaurant, have to wait 10-15 min to get in to. Cocktails for all inclusive very poor quality. With all respect to all kitchen staff who spend Xmas at work. But Xmas dinner was disaster from organisiation site. Would avoid spending xmas there again.

We liked the hotel in general, the staff were very polite and the cleaning ladies do an excellent job. The food is also okay, everyone can find something to eat.

We did not like that you have to wait to be seated especially at dinner time, that I must say is a problem that they have to fix somehow. A hotel like that should bor allow the guests to wait for a table. Also, we noticed that the pools were not so warm and it is cold to be in the water for too long.

I had an incredible experience with stay at Maspalomas Princess Hotel during my trip to Gran Canaria . From the moment I arrived at Hotel, reception welcomed with a warm smile and a friendly greeting. It instantly made me feel welcomed. - food is always available and good types and assorted items can get you through the day without having to worry about it. - beverages are always served in restaurants and bars outside and close to the swimming pools. - there are nice guys from animation team with always having fun with them and making happy all the guests. It was heartwarming to stay with best hotel and so generous and kind.

Wi-fi doesn’t work well in the room actually but outside near to swimming pools and restaurants works well with high speed.

This staff and hotel itself was 5 star the only let down was the food mediocre at best, the drinks just ok , the buffet area was Ok although could probably do with looking at changing some of its hot food ,the deserts where very good don't bother booking the restaurants as we got up and left and went to the buffet in the main building as there was more selection and better food,all in all this is a 4 star hotel that could quite easily be a 5 start if the the food and drink standard is improved ,

Food and drink just average.

Beautiful hotel, the whole area looks great. Some self service was useful (beer and soda tap at every bar). Area for adults only. Very large selection at the buffet. Arcade game room, pool, ping pong.

The rooms could do with some renovation, especially the bathroom. The ceiling was falling apart a little bit and the mirror would need to be replaced too.

The place is just beautiful. We came on our honeymoon for a 10 night stay and we honestly don't have any complaints. Our room was massive 2 balconies 2 toilets 2 showers superking size bed I'm sure it was the deluxe suite it was called. In my opinion this place is 100% worth the money and everything is within walking distance or a bus journey

especially the staff and the pool area, but also the hotel which looked so nice with all the plants!

Honestly… There was to much food and things like pancakes for example were not high quality. I am also not sure about the quality of eggs, meat, … I like it to be more curated (like in the two restaurants), but better quality

Absolutely beautiful hotel! Both as for families so as for couples. Many different pools, bars and restaurants inside and outside. Entertainment for kids and adults. Good food and service. We lived everything about this place and would definitely come back!!! Recommend 100%!

Only thing I can point- smith machine didn’t work in gym.

- Very clean throughout, nice food, the live entertainment was great, staff were very pleasant, good location, short taxi ride to all the hotspots!

The gravel around the pool was annoying and painful to walk on. The pillows were more hard foam than cushion, would have to bring own pillows if returning. Allocated room by kids pool, would request away from that next time due to noise.