For some minus points the location made it more than all good! it was right in the middle of everything and it could not have been better, we did everything walking and this location made it happen

The overall intense smell throughout the hotel was more like a smell to cover up a bad smell instead of the freshness of a just cleaned room or area, the rooms have a design as time stood still in the nineties and for my personal likes it could use a real fresh up in style

The location is superb and it’s my favourite place to stay in Madrid as it’s super easy to access the best attractions and parts of town by foot. The staff is excellent and very welcoming.

The bathroom of the room I was staying in could use a bit of a refresh, the shower area specifically. There was also not enough hangers for towels and surfaces to keep things on.

Incredible location, decent room sizes, and good breakfast. The rooftop deck was by far the best part of the stay, as it gave us a place to rest between day time activities and dinner.

Our room was initially facing the Main Street, and was incredibly loud at night time with traffic and drunken people shouting until 2-3am - even though our stay was during colder October nights. However the staff were able to move us to a quieter room for the second half of our stay, once another one opened up. This new room was perfect, so I would recommend that this is clearly stated in your room booking before you confirm.

Staff was incredible super friendly very patient and accommodating. Central super easy to get around everywhere They provide different moisturiser and shampoos

The property was good, central location! Plumbing needs looking as each shower didn’t drain quickly or properly A lot of onlyfans content creators “working” a lot it gives property somewhere dirty association I couldn’t work out how the wall purple illuminating light turns off so I had it on Bed is on wheelz Pool is open but not heated in winter, I imagine summer time is the place to be!

We had the most wonderful experience celebrating our wedding anniversary! From the moment we arrived, the customer service was absolutely outstanding. The staff went above and beyond, calling us as soon as we got to our room to ensure everything was perfect. To top it off, we were greeted with the most thoughtful touch—a beautiful rose, a handwritten card, and a bottle of wine to celebrate our special day. It made our anniversary even more memorable and showed how much the staff cares about making guests feel welcome and appreciated. We also had carefully crafted cocktails at the Skybar, paired with outstanding service and attention from Fran. Fran ensured the cocktails were made to our exact expectations, making the experience even more memorable. The room itself was everything you could hope for—elegant, cozy, and comfortable, with every detail thoughtfully curated. We genuinely couldn’t have asked for a better experience, and we’re already looking forward to our next stay in Madrid. Highly recommend!

Axel Hotel Madrid is centrally located, one can walk anywhere in the old part of town (Madrid de los Austrias) and it's a stone's throw away from the Museum Area (Triángulo del Arte), just up Atocha street from Museo Reina Sofia (MNCARS) and Atocha High Speed Train station. Plaza de Santa Ana, Plaza del Ángel and Huertas Street, all known for being a tapas area are literally behind the hotel. The staff was extremely professional and friendly. We arrived before check-in time and they made sure there was a room ready for us. The room was spotless.

The last night, being a Saturday, we could hear doors being banged and party noise from upstairs at 2-3 am.. That was the only problem we faced.

Love the general vibe and feel of all the Axel properties and this one was no exception. Super friendly team and they even left me a cute birthday note and treats ☺️

I think my only couple downsides about my stay were: 1) The hairdryer didn’t ever get hot, meaning your hair was just being blown by cold air 2) There wasn’t anywhere to put belongings in the pool area, with the weather recently just meant it was quite hard to use the facilities and not have your belongings soaked. Super minor points though and doesn’t take away from the great stay or team

The staff was very friendly. The room was big and very adult oriented with mood lighting etc. Didn't hear anything from other rooms. There's a bar on the top floor with a smallish swimming pool that I think was warm even on the days of our stay, but we didn't try it. Location is very good with lots of restaurants, shops and the Puerta del Sol near by.

Probably not for families as it is adult only. I think there was room service available, but we didn't try it. But I don't think you can get breakfast other than room service(?) Anyway, there are a lot of good cafes near by.

It was our first time in Madrid. We thought it was a stylish hotel and chose this place. We were never wrong. There are so many sweet people working there. From the reception to the breakfast service, everyone is friendly. They are always trying to help. The rooms are clean, stylish and large. The pool area is amazing. We went as a married husband and wife. We did not face anything that would disturb us. we felt like at home. It is also a hotel with a location close to everywhere. if we come to Madrid again, we will book a room here without hesitation. thank you axel hotel

Everything was wonderful, nothing was missing, but as Turks, we would have been happier if there were olives for breakfast :) But this is not a deficiency, just a suggestion.

The rooftop pool area and bar is a great function of the hotel, great views and a nice way to 'get outside' without the crowds or street bustle. I found the bathroom features cool and the aethetic of the room very unique and photogenic. Loved the queer friendly setup, refreshing hospitality environment to experience. The neighbourhood is great, lots to see in very near walking distance and even some handy supermarkets for quick supplies.

There was music in the hallways which was often a bit loud, had to call and ask for it to be reduced. Walls are not so thick and you can hear neighbours doors slam.