Excellent location, walking distance to all main landmarks. Hotel staff is nice and accommodating. Our room was clean, decent size for Europe with two beds, which I requested during booking, mini bar, a desk and a chair. The bed was comfortable, but pillows were not. No lotion in the bathroom. Shampoo, conditioner and body wash come as one. So, bring your own! Central Air worked, but it's not powerful. In the middle of summer heat it wouldn't be sufficient. Our room faced courtyard, no street noise. Breakfast was a feast with plenty of everything! Overall, good experience.

Pillows!

Lovely staff, great, spacious room, comfortable bed (we loved the long pillows :D), great breakfast, clean and functional bathroom (two sinks, it is luxurious!) and the location is unbeatable, you are in the heart of Madrid. We loved the hotel and will definitely recommend it! I also loved that we could leave our luggage there on our last day as our flight was in the late evening hours (but the check-out time is also very generous) and then we could wait there, comfortably, in peace for ~30 minutes until it was time to go to the airport. It was also nice that we got two room keys - these little gestures go a long way. Thank you for everything! :)

We were missing vegetables from breakfast but overall the breakfast was lovely. The elevator could play tricks on us especially in the busiest hours, and the shower gel was a bit hard to get out and the hairdryer would stop after a few minutes then we had to wait then it could be used again for a few minutes; but these are just tiny things to mention :) We loved the place.

Excellent value for such a good hotel in a great location in the city centre. Close to Gran Via, so easy to navigate to all the sights and points of interest. Also close to Sol Metro and suburban rail stations, so handy for travelling by public transport and to the airport. Our room was very generous with everything we needed. Everything was spotless and the decor, towels and bed linen were of good quality. A very good breakfast with plenty of options was provided each day until 10.30 in the morning. Nice to have fresh fruit and the orange juice was very good. The staff we engaged with were all helpful, friendly and smiling. A really good budget hotel if visiting Madrid, which had a much more upmarket feel.

This expensive, 3* hotel is located in a very-very good place, near to Sol metro/suburban train station (arrival from the airport) and close to the most famous sights of Madrid on foot, or using the public transport. The room is simple, but you find everything needed for a comfortable stay. The breakfast is rich, quality of the foods and drinks is perfect. We had a balcoon in our room at the top level, I recommend to everyone to book this kind of room!

Madrid is very noisy, and it seems that the most preferred hours of "harvesting" the used glasses and the garbages are around 3 AM... The staff of reception was sullen anytime, certainly they had a lot of to do...

The location is excellent in terms of being very central and convenient - this was the reason we chose it. The room is a standard European hotel room, recently renovated and everything functioned perfectly. The bed was very comfortable. The desk staff is very friendly and always willing to answer questions. The housekeeping staff also kindly provided a softer pillow upon request.

As wonderful as the location is, it is also a major problem: the street is packed with eateries and people who make a lot of noise until the wee hours. The windows in the room are relatively new and cut down the noise significantly, but they can't keep out the sound of people screaming at 3:00 AM or a garbage truck dumping glass at 5:00 AM. Breakfast was abundant but did not offer a great variety.

Perfect location, (walking) minutes away from the central area of Madrid (Gran Via, Plaza Mayor, Puerta del Sol, Palacio Real, etc.). Very kind and helpful staff (special mention for the gentleman at the Reception and for the Romanian lady at the breakfast hall). Very clean. Good services. Quiet, despite the central position.

In the first morning there run no (really) warm water, but the stuff promptly managed the issue. Our room (511) was quite small and especially with no view (but well, I suppose that that was ... price conditioned:).

Lovely marble floored hotel which was spotlessly clean. The room was comfortable and breakfast was served on the lower ground floor. It was very near the main shopping street which was brilliant and also the metro.

Breakfast although okay was very basic. There was not much choice of cereals or extras like walnuts or raisons. Juices were watery. Nothing really special. The men on reception were obliging but not very friendly and smiley. You felt like you were disturbing them. I noticed there were no women on the reception desk. They did not have much banter and no interest whatsoever in visitors. Not very friendly.

Location fabulous, 100m South of Grand Via - so very central. Simple hotel (3 star only), but had all the facilities we needed for a short city break, and we could walk everywhere. Rooms simple but all we needed - a safe, clean bathroom, good water pressure, aircon that works.

We arrived by car, so getting to the hotel was difficult, but GPS finally made it! Fortunately there is a 24hr parking very close, with hotel discount (Euro78 for 3 nights). Only main problem - in the single room, the layout of the WC and the heated towel radiator was poor, difficult to sit down with the radiator imposing on my right arm. But otherwise bathroom good.

We enjoyed our stay here very much. The location was ideal, very close to the "action" but without all the foot traffic going past our window. Our room was clean and well furnished. Staff was very helpful when we needed assistance. The attached restaurant was a fun place, with good food. And breakfast was plentiful. We would easily stay here again.

The dining (or was it lunch?) menu of the attached restaurant was confusing, so we missed out on what we thought was a special of the day. The special had expired earlier in the day, but the menu didn't show the hours of service for the special.

This is a hotel that has everything a tourist would want: great clean beds, amazing location (especially for shopping) and Breakfast is awesome. There is a restaurant in hotel building, by the street, which does not belong to the hotel, but it is very good. I have stayed there 2 times and would stay again.

The decor is a little dated, but for the value of this stay the decor did not bother me. The staff at front desk seemed stressed and overworked, and a tad impatient.