The location is super, The room is good, cold, clean. If staying for just to sleep and spend the full day out then it is worth the value yes. I cannot rate it as 4 star hotel but may be just a 3 star.

1- the staff are never friendly except the bell men only. 2- check in takes forever and they still deal with papers and manual work!! 3- You can easily hear noises of people outside the room! Or people on top pulling chairs, or housekeeping vacuuming the corridor. 4- They barely can give you a small bottle of drinking water until you ask for a second one at least. 5- No slippers in the toilet and bath robs. 6- TV is little complicated to turn on.

Location is excellent! Nice decor. Efficient c/in & c/out. Good service. Very nice bath amenities. Bed is big and comfortable.

Only 2 things missing: Rooms should have a coffee machine in the room, and more space in the closet (I find it a very small one for 2 people- maybe to add a few shells inside). But it is not a complain, only an observation on what can make this stay even better.

I loved the room itself the most, it was so modern and big and good price value for what you get. The location is right in the center which is great if you are looking to be in the middle. The breakfast was not bad as well. Check in & out was super smooth and quick. I loved the small detail of having nice snacks in the room. Room was always clean. The most amazing part was the rooftop which wasn’t always crowded and had the best views of madrid especially during sunset!

Since it’s right in the center, you hear a lot of noises and music. So as for quietness it’s not at all. Also the shower wasn’t working properly and I couldn’t really control the temperature. The shower kept making weird noises like it was about to burst. Also randomly the door to the bathroom randomly got stuck and I couldn’t open it but thankfully front desk immediately sent over maintenance to fix the problem.

This was one of the central located hotels that I’ve been to. It is in Gran Via, you can literally walk to every tourist destination. The rooms, ah, they were perfect. Many lightning options for ambiance, room with full of amenities - sponge, comb, toothpaste and toothbrush etc.

We booked with a reduced fee, I guess that’s why we didn’t get one of the rooms with view and one queen bed: ours was just 2 beds combined which was a bit uncomfortable to sleep for 2 people. Also we couldn’t use the safe box in the room, maybe the manual can be a little bit more explanatory. The rooms were good in general, but need a tiny bit of maintenance and care!

Absolutely the best position in the city if you are planning to visit several spots and doing some shopping. The metro stop Callao is right beside the hotel and it's pretty comfortable to use. You can also get to the main tourist attractions by just walking, it's a 15/20min leisure walk to a bunch of them. Great staff, all of them nice and really helpful (shout out to the nicest and funniest people at the rooftop bar and the always really polite bellboys). Stunning views from the room directly into the old town to the rooftop and the main breakfast room looking straight into Gran Via.

I expected it to be a little bit cleaner.

loved location, size of room / bathroom & general helpfulness from Staff

No Tea / coffee facilities in room or phone directory to call reception found out everything is on App which needs to be highlighted a wee bit more on checkin to save time looking in room for information. Reception was No 9 & Tea & coffee could be requested & delivered to room free

A very well appointed modern hotel in a central location on the Gran Via. Excellent staff. Great breakfast.

The bathroom shower was disappointing, as in so many decent European hotels. Why is it that hotels expect that little piece of glass to keep the water in the shower? Don't these designers take showers themselves?! By simply adding a second piece of glass they could have provided a proper shower door, instead of the inevitable splashing of water all over the bathroom floor, and soaked towels! The sad thing is thing is that everyone now seems to follow this unacceptable trend.

Great location. Booked a room with terrace, great view Stunning building especially bar: breakfast area.welcome from staff was exceptional particularly the porter who took our cases. Breakfast was excellent in choice and availability.

Didn’t live up to initial impression. On arrival guest service person assured use they would help us with an itinerary, that was the last time we saw anyone at the desk.staff in the evening reluctant to answer questions. Rooms very attractive but small. 4 fixed coat hangers and 4 shelves not convenient or adequate storage for 5 night stay. Room cleaning staff excellent.

Location was great in the heart of town . Walking distance to all the sites. Room was large, bed was super comfortable, lots of pillows & amenities provided . Room was amazingly clean. Room was serviced daily. Check in / check out was easy and front desk was always managed.

Not a big negative but for a hotel that was exceptionally good the only thing missing was a kettle for Tea/ coffee and some complimentary water would have been nice. Room service minimum purrchase was 10 euro so couldnt order just a coffee. Cleaning carts were always left outside the rooms which wasn't very appealing to the eye.

I would give this hotel a rating of 10++! I first visited in April 2023 and came back because I was so impressed with my previous stay. This time I received a complimentary upgrade to a suite near the Schweppes sign without even asking which made my final night in Madrid absolutely unforgettable. If you’re looking for a unique experience I highly recommend the suite! It had so much character and the view was stunning. The lights from outside didn’t disturb my sleep as the curtains provided complete blackout. For light sleepers I suggest bringing earplugs just in case. Once again, the breakfast was excellent, and the staff were incredibly friendly. A special thank you to Irene for making my stay even better!