the location was fantastic. Quiet room although the doors bang when closing.

They have a weird policy of taking a sum of three hundred euros out of your account and keeping it even when you have paid the full amount of your stay at the reception desk. When you try and calculate how many guests they have in their chain, it must come to a large sum, which in rotation, they have access to in perpetuity. This feels like a scam even though it was explained to me at the desk that such a deposit is an insurance against fraud. I mean who would book a room under a fraudulent card and not turn up. I'm still waiting for the money do come back it my account.

Very nice. Easy going with beautiful rooms.

The first night we were put into a box for a room most likely because we booked with booking.com. So we upgraded ourselves at a rather great expense. The room was wonderful .

Stayed at Vincci Soho for 5 nights in May 2025. Location is fantastic within walking distance of many of the sightseeing locations around central Madrid. Front desk staff were very polite, professional and helpful in recommending close by restaurants. Whilst the Vincci room was small it is well designed with good wardrobe space, good air conditioning and good noise insulation from the street. We found the bed comfortable. Breakfast buffet has a good selection which, whilst needing gluten free myself, had numerous signs stating those options were available. Thoroughly recommend a long breakfast in the courtyard.

The only criticism is that there was a hold on my credit card which I do not object to but I was not informed during the check-in process

The front desk staff were highly knowledgable, professional, friendly and kind. This was important to me because I had just walked 800km on the Camino and was exhausted, the staff was super helpful. They booked me a taxi and then when I needed it to come an hour earlier they happily helped, w/o question. The food was very good both at the buffet breakfast and the in-room dinner I ordered. The location is amazing. My only sightseeing was that I wanted to spend time at El Prado and the hotel is a stone's throw away and 20 minutes to the airport in the morning without traffic of course. The shower was excellent both in the amount of water that flowed and in the temperature. A small thing but the pillows were good, they had a small one for sleeping unlike most of the hotels in Spain, and I stayed in 33 different hotels, that had only a HUGE foam pillow which is good for sitting up in bed but impossible to sleep with. Finally, the decor was charming.

A few USB or USB C ports would be nice, especially for your North American travelers whose computers and phones need adaptors to put into a converter to put a cord into. The adaptors are frequently heavy and fall out of the socket - you get the picture. And investing into one basic movie channel would be nice. I noticed a lot of the standard channels have movies but they are all dubbed, a standard across Spain but most North American travelers loathe dubbing and prefer subtitles. Especially because many of the movies were American made and people know what the actors sound like and dubbing just looks and sounds strange.

Friendly staff. Stylish rooms and decor. Clean. Good location, only a short walk away from Gran Via, with plenty of shops, restaurants, and cafes. Also, there's a laundromat and a small supermarket within a few steps away. Underground parking costs 32 euros a night. Breakfast was OK.

The room was a bit small, just like any hotel in central Madrid. The elevators are small and take a bit of waiting to get in. The parking is a bit expensive 32 euros a night. The reception staff at check-out was going to charge me extra for the breakfast, although I had it included in my reservation. Then, after I had to show her my reservation, she said ok and discounted the breakfast price. If I had paid without questioning, i would've overpaid for my stay.

The hotel is located in an ideal area, with easy access to major tourist sites, good dining, and some excellent little cafes. The service at the hotel exceeded my expectations. Special shout out goes to the long-haired dude at the bar at night - he is a legend!

I only had one issue with the idiots in the room next door to me being loud at night. 4am...and they are screaming and laughing. I'm not sure if it was on their balcony area or because the walls are thin, but that is the only complaint I have. I did mention this to reception while I was checking out so I hope they spoke with the people in that room...and I hope they received some sort of $$ penalty.

I LOVE this place! I love the decor, the peace, the location, the food, the staff, the views, the comfortable bed, the dressing gowns, the security, the dining room, the sitting area. It’s a dream, this hotel. Couldn’t love it more.

Nothing is perfect! Hole in blanket trim, couple of oddly placed wall sockets (not hard to position them accuarately). Can’t reach gel/shampoo from bath so has to buy some and leave behind. Need these products accessible! Need a kettle in the room and proper sized cups NOT espresso cups! Can’t reach bath taps without getting in bath because glass screen can’t be opened. That is a pain! But lots love showers and I managed! I wish they didn’t close the hotel terrace at 11 pm weeknights!

I would rather tell you what didn't go well. Just to be sure, The staff was great, the location perfect, the facility after I moved my room was as expected.

I upgraded my room for the entire stay (7 days) so I could check in at 10:00 as opposed to 15:00. So far so good, then I heard the construction going on next door. The next morning I woke up to toxic paint fumes (or who knows what) and had to move immediately. The staff was helpful in the move and found another, quieter and nice room which they said was an upgrade (despite) being smaller. I haven't seen my credit card bill yet but I think they reduced the rate for the entire stay, so, like I said, the staff was GREAT.

We really enjoyed our stay at Vincci Soho. The location is perfect, super close to everything in Madrid—we walked everywhere. The design of the hotel is modern and stylish, and our room was really comfortable with a great bathroom. We were lucky to get an upgrade to a room with a balcony and city view, which was such a nice surprise. The staff were all incredibly friendly and helpful, making us feel welcome from the start. Would definitely stay here again!

The water pressure in the shower was just okay, not a big issue but could be better.

The Vincci Soho was an extremely nice hotel, it was one of the nicest hotels we stayed at during our European summer vacation. They had a candy bowl at the front desk which was full of good candy, it was a minor detail but made our night since we arrived completely exhausted from a long travel day. The hotel also has a bar which provided us with drinks made to order and a mini bowl of trail mix that was delicious. The room itself was quite dark due to the dark furnishings and dark floors however we did have a small balcony that had we opened the curtains might have provided us with more light in our room. The darkness of the room was appreciated since we were exhausted and able to sleep in due to the darkness.

Nothing.