The location is excellent!!!! The rooms are cozy and very tastefully decorated and well kept and maintained. The bathrooms were really clean and the shower is just out of this world. Seriously. The space is good enough for a couple nights stay. It has everything that one may need including a TV and a small fridge as well. It also has a co-working space which is just great along with some books. The staff was super nice and polite and there for all our needs. They kept in contact to address all our needs before check in and after check out. It's a wonderful place to stay if you're coming to Madrid to really take in the culture of this city. Everything that the locals love is nearby to this place including a lot of attractions. The public transport stations are also located close by. It's just a fantastic place. Would love to come back again.

Nothing much really but may be they could work on the sound proofing. We are sound sleepers so it didn't really bother us.

The location is perfect and walking distance to the main spots of the city. I was very good to go back for a short rest during the day before going out again. All the staff is really friendly and we got a great tip from Roberto about this street market on Sunday. Lots of Tabernas and restaurants nearby, and the accommodation was really spacious, clean and perfectly maintained. I definitely recommend staying there, next time I’m in Madrid I will book again. My husband and I travel a lot, and I can’t think about another place so well located and great than this one.

The location of the hotel is superb -- close to a lot of neat city attractions (the Prado, the park, botanical gardens, boutique shops, tapas bars, etc.) but it is located on a notably calm and quiet street. The two cafes that the hotel is associated with (they were a half block away) were high quality and affordable. And the hotel staff, the overall cleanliness, and the attention to details were all exceptional. My boyfriend, his mother, and myself all felt extremely welcomed and taken care of, both leading up to our stay there and during it. I can't recommend this place enough.

Zero complaints

The staff was super nice and really helpful. Once you start the check-in process, they'll explain everything very detailed. You'll feel such a relief and very surprised about the location where you have everything close to you. Besides this, they give you a map and talk to you about what's around the area from attractions to shopping and emergency sites if something happens. The staff was very attentive to my needs, and it made everything go smoothly with no problems. I'll totally recommend people to book with them, especially those that are visiting madrid for the first time.

N/A

Calamo is very well located, 10 mins from Sol and 15 mins from Atocha train station. I had booked a Superior room, and didn’t notice at first that I was given a Standard room. That room was very nice: comfortable bed, view on the street (not very noisy), and a very very nice shower. The staff was always very kind and helpful. On day 2, I realized that I was given the wrong room. I talked to the staff, who checked on the computer and confirmed that indeed there had been an administrative error. He apologized, called the manager and assured me that I would be given a compensation refund. The day after, the manager contacted me via whatsapp to confirm that the refund was transferred, and indeed, one day later it was on my account. Every interaction was done with utmost respect and friendliness, which I really appreciated. I would be very happy to come again.

the toilet water was always trickling a bit, but I got used to that.

Location and convinience

Small bed, small rioom

The property was stunning and exactly what we needed for a short city break. It was lovely and clean and the staff were absolutely fantastic. They sent us an email before we arrived telling us how to get from the airport and gave us 3 different options of transportation we could use in full detail to get to the hotel. They were available at any time if we needed to ask any questions. They also gave us a bottle of Prosecco on our last night staying with them which was so lovely. I would really recommend staying at Càlamo Guesthouse.

Cálamo is a very convenient place to stay for every visitor, as it is located at the very heart of the city. It’s at a 10-min walking distance from El Retiro parc, Del Prado and Reina Sofia museums, and it is 20 mins away from Plaza Mayor and Palacio Real de Madrid. Roberto, the host, was very welcoming even before our arrival. He sent us all the information we needed to reach the guesthouse easily. He was extremely kind during our whole stay. He gave us a tour of the guesthouse (upon our request). He generously replied to every question and gave us recommendations and all the information we needed to move around the city all while helping us practice our beginner-level Spanish. Roberto helped us carry our luggages to the room. The place is very cozy and has a working space to those who need it. Roberto kindly kept our luggages at the guesthouse after our checkout to facilitate our tour in the city. He then welcomed us again in early evening to pick them up and leave. We can’t stress enough on how warm and unique this place is. One would feel at home all while being away from home.

Nothing! It was more than perfect

By far the best part was Roberto, the staff attending to me during my stay. He was helpful, kind, extremely communicative! They were able to accommodate both my requests (full bed and dropping off luggage early), and the room was spacious and lovely! Even came with a balcony. Centrally located and breakfast was in partnership with local restaurants which made me enjoy the neighborhood more. Overall, it was Roberto who made the stay great! Will certainly come again.

Nothing. All was great.

Fabulous location... right in the heart of the old town. We were made to feel very welcome and were given lots of help and advice. We were even given a small bottle of cava on the second day!

Street a bit noisy at night (mainly bin men) but that couldn't be helped and we could have shut the shutters but didn't. Could have done with a better light to do makeup with. Apart from that couldn't fault it really.