All was green and clean, personal very helpful and smiling

The only negative thing was that when having a dinner, you are not allowed to have a glass of water. ( I ordered and paid for wine and/or beer) …but sometimes you need a sip of water when you come from beach and go directly to dinner. The personal always came to my table and informed (with akward smile and apologies) that when wearing a red wrist-band (half-pension) you are not allowed to have a glass of water. That was the absolutely only one negative thing, the remaining 99% were great.

The peace and calm around the whole hotel. Quiet and relaxing everywhere. There are always free sunbeds during the day (in january). Seafood and fish options are exceptional at dinner. New yeara eve menu was also very nice.

The staff could be much more kind to guests. Sometimes you have to wait at the beachbar and nobody is around. If you go into the restaurant and looks clueless, there are 3-5 people doing their stuff but nobody asks you if they can help you. Neither when you get the eye contact. This is not true to maids, they were very friendly. Sometimes you have eaten your food and still nobody asked what you want to drink. The food (other than sea and grill stuff) is below average, the coffee machine uses instant powder, terrible.

Good hotel with a pool and plenty of meal options. You have access to fitness and bar. The hotel is also really good looking and we really enjoyed sitting beside the pool. There was plenty of shade. Each room is its own apartment in its own house and it looks really nice. Hence you have a lot of privacy. There are palm trees, bushes and fake grass everywhere and it really adds to the looks. You also have a small shop nearby which is a huge plus. If you want to relax, sip some cocktails or beer and just enjoy life, then this is the hotel for you.

The location is full of exactly looking hotel and they own every bit of land there. Therefore you can’t get direct access to dunes and beaches, because they have fence everywhere. You have to make a really big circle around which is not really amazing. We also didn’t like Maspalomas much since it lack some authentic vibe. Its made for tourists that came on the island to spend money.

Very well maintained, good water pressure, room cleaned every day. Free shuttle buses but having a car was handier. Friendly staff especially Isabel! Food good quality and decent variety. We asked for extra coat hangers and got them no problem.

Pool was so cold! Would have used it more if it was slightly warmer.

This property exceeded my expectations, I had a great time and the staff was always so friendly and helpful. I got the all-inclusive pack which is totally worth it and makes for an even more relaxed holiday. The property is very well taken care of, the landscaping is beautiful, the pool was massive and the gym is probably one of the better-equipped gyms I've seen around. The buffet always kept changing and the food was actually pretty good.

The pool was always freezing, a little bit of heating would be great.

Beautiful grounds , pool area lovely , everything spotless. The staff were very friendly and cheerful from reception down to ladies that cleaned the rooms everyday . Would highly recommend this Hotel. We will be coming back.

There wasn't much we didn't like , the rooms could have really used tea making facilities. Next time we will bring a travel kettle. Also there were no drawers for smaller items of clothing , only wardrobes so we had to leave our swimwear etc in our cases.

The personal is very good! The hotel itself is quite good for this money. Breakfast and dinner is amazing! Overall, very good experience ...

The location is uncomfortable. Far from everything, isolated separate area: if you want to rest far from the city noise is excellent, however not a walking distance to anyway. The hotel provides buses to the city center and beach. Water in the pool was always cold; however, it was written that the pools are with a heating system. Furniture requires renovation!

Definitely the pool. It's really huge with an embedded whirlpool. The staff is really friendly, especially in the restaurant but also the animation, the cleaning ladies, gardeners, reception. The selection of the food in the morning but also for dinner is great. Great taste and variety of the meal. You can eat well there. Different things to do, like table football, billiard, table tennis, gym. No use of a key (instead a password), so no search of key necessary.

Location is not that good. Nothing really close (restaurants, bars, shopping). If you have a car it doesn't matter. Gym equipment ran down.

This hotel might be just an average 3 star but I'm impressed about the quality of the daily room cleaning, all the shower gels, towels etc replaced it's better than what I seen in many 4-5 star hotels. The breakfast is quite ok, staff is helpful and friendly. Bus service provided to and from the 2 major beaches in the area ... for those it may concern. I will not look any further for accommodation than this when I visiting Maspalomas next time than this.

Wifi is pure garbage I think it was last time as well in the rooms better you get a local simcard with 4G. Jacuzzi was not working and not fixed for 5 days while I been there. Saying that the coffee machine is for "premium" guests only who have dinner lunch included at the breakfast is ridiculous, we will use it anyway. As both the orange/mango juice a sugary filth there is constant line waiting for the fresh orange press machine every morning, maybe consider buying a second one. I was told that for 20 EUR both lunch and dinner are included while this is not true only one and if you pay that only includes a single drink. TBH this quality of food what they serve does not worth that much.

Pool was nice and clean Staff was friendly and pleasant to deal with There is enough room outside the facility to park your (rental) car. Should this be needed, there is a small shop just across the street, bigger shops are easily reachable by car. The food was also good and sufficiently refilled (buffet style).

The location is a bit out of the centre, but this is not a big problem. For the rest no other negative things except one small detail that the door was left "unlocked" by the cleaning crew (night lock - the doors were left on the day lock after cleaning).