It was clean and the beds were comfortable.

The staff was a bit snooty, when I was checking in there were like 6 others trying to do the same. The receptionist seemed a bit frazzled. Nothing was explained to us. The next morning as we were leaving early we saw breakfast was being served. We sat down and asked for a cup of coffee and the lady was very, very rude. She stated we had not paid for coffee and we answered that we expected to pay for coffee and would go so, she continued to talked under her breathe making everyone very uncomfortable. We had a cup of coffee and a piece of toast and she charged us 24Euros. She was extremely rude and it was truly all very unexpected.

Beautiful building, lovely decor of our room. Really first class, sensitive restoration of an old ruin (I understand from the website). Great shower and bath, lovely fluffy towels and quality soap.

There was no common area/ lobby to sit and have a glass of wine or coffee. One person at reception was helpful and told us where to get the Lugo bus. The other 2 persons did not engage and were a little distant for people in the hospitality industry. Perhaps it was the language barrier?

Elegantly decorated, kind and welcoming staff, generous textiles feel luxurious in this mountain town setting after a 22Km trek with full pack on a sunny winter’s day. The bed was comfortable, the soak in a shallow warm bath absolutely decadent. Directions given to the Plaza Mayor in search of a snack and a cold beverage while enjoying a rare day of bright sunshine. Breakfast options were abundant and I felt spoiled with a place set for me in the side dining room. A true gem along the Camino.

Room was delightful with a comfortable bed, lovely en-suite and good temperature in the room thanks to the aircon. Breakfast was a simple Continental breakfast but served in style with great service for coffee and other requests. Located in a delightful part of Villafranca del Bierzo just on the Calle del Agua. The ladies on the reception desk were wonderfully helpful, perfect receptionists.

For parking, we were fortunate that someone was leaving the roadside parking just outside the hotel. If not, parking might have been a problem, possibly a distance from the hotel but I cannot be certain of that.

Stunning, gorgeous, comfortable and clean rooms with loads of space. It's close by to the centre of town and very walkable to restaurants, the cathedral and the gardens.

The booking lists laundry facilities but there aren't any available and there is also no laundromat in the town so just plan ahead if youre on the camino and need clean clothes. WiFi also stopped working in the morning

Kind, friendly and very helpful staff. Nice, big room with a great view. Good place to relax for a day or two. Bath with plug. Laundry facility. Nice breakfast. Good location.

No evening meals in the hotel, though there are excellent restaurants nearby - ask hotel staff or locals. Laundry was not returned to my room - I had to ask for it. There can be some communication problems unless you speak good Spanish, although the staff are lovely and will always do their best.

Beautiful stay on the camino with a decent sized room and bathroom. Lovely decor, comfortable, clean and cozy room. Had a fantastic view and was right on the camino. The breakfast was great value and the staff friendly.

The town was lovely however the streets and pathways are going through major renovations and may be difficult to access for some.

This building and our room were really lovely. There were electrical sockets in good locations. We had our private space and bathroom and it was nice. The receptionist was so nice.

The room we had was really tiny and there were no places to put things. We had a very long, rainy day of walking on the Camino Frances and we really needed more space to spread out and dry our things. We checked in a bit later than most people, and were left standing outside a while before someone came to the door.

From the moment we entered the hotel, the friendly greeting of the staff, the efficient check-in, beautiful room, good, central location, everything was excellent! The hotel is right on the Camino, the following morning we just had to cross a bridge and were back on track. Fantastic views from our room too!! Will be back in September, and look forward to it already!

Nothing to not like, everything was excellent!

I like the location.

The streets are totally broken due to construction and very dangerous to walk on them but there is absolutely no restrictions, there is exposed humongous pipes and broken materials all over and in front of hotel. The water from the sink was turbid!