We chose this hotel for the last night of our stay as, generally, we found the hotel standards in Sri Lanka quite poor, and wanted somewhere nice. The hotel is in a good location. It is situated in a shopping mall featuring luxury brand shops and eateries. The staff were very friendly and helpful. The gym and swimming pool are nice. The bathrooms are nice and we had a good view of the sea from our room.

The bathroom lock wouldn't work and there was a small amount of mould in the shower. The room was very small (we were told we'd been upgraded, though this was not the case). The place is vastly over-priced, we didn't feel the cost of the room was justified.

All about Details and the hotel staff from the door man to the manager these people are so professional and especially our dear Mme Sayani, she was adorable. She is a great value for the company.

The pool with kids … terrible Not only adults and kid so u can enjoy your cocktail with kid noises everywhere and toys in the pool. Not acceptable for a 5 stars hotel

Property excellent but in the bathroom I suggest to install a bidet sprayer

It was excellent clean with good furniture .

Thoroughly enjoyed our stay here. I like the location near the fort area which has the ministry of crab and pettah market to visit. The hotel directly joins to a shopping mall which is nice to visit and has food court (photo shows entrance to hotel from mall - main entrance is more grand). The hotel itself was very nice with excellent service. The buffet breakfast was good with a mix of western and eastern foods. We did the buffet dinner one night which was nice with a good variety but I wouldn’t do it more than once, unless the dishes change each time - I don’t know. There was live music each night in one of the bars. Beer was approx 1500 and glass of wine 3000 in local currency.

Worth noting for anyone who likes sunbathing that due to other buildings and the way the building faces there isn’t really much direct sunlight in the pool area until after midday.

The staff, the room, the food and pool facilities were fantastic. Excellent customer service. Very clean hotel. Four fabulous.

I was told at check-in my credit card would have a certain amount of funds on hold for approx ten to 14 days. This was not the case, the funds were held by the Shangri-la for approx 4 weeks. The exact same thing happened when we stayed at the Shangri-la resort in southern Sri Lanka. Please be honest with guests about how long you will hold funds on their Credit cards for please. Highly annoying and unethical practice in my opinion. Honesty is best policy!

Great location, lovely modern rooms. Lovely amenities. We got to check out the bar and the pool area. Both were very cool and new. It is obvious it is quite a new hotel, I liked all the communal facilities. It is right next to Galle Face Malle and a short walk from Port City and Galle Face Hotel. Very clean and nice part of Colombo, would highly recommend if you are going for a short trip. A bit more expensive than other options but you get what you pay for.

Check-in and check-out can take some time. It is quite a huge hotel with only a couple of staff attending to this. Also when we ordered food at the pool area it took over an hour to arrive and the staff spilt our fries. But perhaps we were just unlucky and the kitchen was busy.

The staff was extremely professional and accommodating. The hotel interior looks elegant. Spacious and airy. Ambiance is great. We loved the diverse buffet breakfast and the view from our two rooms. Everyone working at the hotel made sure we are comfortable including our one year old and the 3 yr old.

We had a tough time going in and out of the hotel due to the heavy traffic in the area. They had Christmas celebrations at the mall next to the hotel and in Galle face. The crowed control was poor during this time. But this may be a one time thing

It was facing the beach and it was connected to a mall. The staff were very friendly and accommodating to our needs. Also, when I asked about Colombo tours they guided me with the best options for my family and the driver they assigned was insightful and knowledgeable.

The room we had didn't have a coffee machine, only instant coffee. Now a days in a basic hotel they usually provide a coffee machine. However when I asked the concierge they were able to provide me with a coffee machine and they were very helpful about arranging one.

I loved the food and the interior. Everything was fantastic

The concierge staff was horrible. They asked unnecessary questions about where I was going and coming. Was utterly unnecessary. The women in the staff was amazing including the receptionist who helped me. There was something odd about the male staff treating a single lady traveling.

The staff were all amazing especially Maleesha was very kind and friendly and looked after us very very well. The hotel was very clean, very secure and safe. The room was really nice. The view was incredible. Maleesha picked an amazing room with an incredible view of the lake, Lotus tower, Galle Face and Port city. The room facilities were great. Very nice hot water and really nice smelling shower gel and shampoo. Very comfortable bed! The pool area was lovely as well. But mainly we enjoyed the staff and their friendliness. All the staff were really great but a big thank you to Maleesha for making our stay great :)

A little bit expensive compared to other hotels we have stayed at, some cheaper hotels are a little bit better quality e.g giving welcome drinks, complimentary chocolate/ snacks in the room