Everything was exceptional. Loved our stay there !

One of the main pool was closed for renovations. Which was understandable. It should have reflected on the price

We stayed at the ITC hotel in Colombo for 7 nights in early March this year. This hotel far exceeded our expectations. The food was great as was our Tower room. A bonus was the complimentary drinks and snacks we received during the Luxury Hours between 5.30pm and 7.30pm each day, as well as the complimentary laundry of 4 pieces of clothing each day. But best of all was the service we received from each and every member of staff. It's difficult therefore to single out particular people for praise, as they were all excellent, but a few whose names I managed to remember and who went the extra mile are Dinethuma from Customer Relations on the front desk. She spent a lot of time getting to know us and kept in regular touch with us during our stay to make sure we were ok. Others who went the extra mile in terms of their smiles, welcome and general helpfulness were: Kanjana and Andrew from the Indian Pavilion restaurant, Mark from maintenance and Kavindu who served us from the bar on the 29th floor where live music is played every evening. The pool guys were also super helpful and welcoming. We thoroughly enjoyed our stay at the ITC and will be returning next year.

There wasn't anything to dislike.

- Superb hospitality and service - Laundry was priced reasonably and done on time - Infinity pool was the highlight - Buffet dinner and breakfast were great. Kudos to the chef for catering to my nut allergy - Room had everything I needed, which included a touch pad to control all the lights and air condition - Everything appears to still be brand new considering that the hotel opened up this year - Location right across from the beach and sunset view from the pool

- Still some parts of the building under construction including the sky pool - Hard wood floor in room was too noisy when walking - Balcony door might not be sealed tight since I heard subtle noises from the street below as if the door or window was slightly cracked open

The Location was excellent . Staff fantastic. Rooms were fabulous - I was in Tower room with Ocean view -I could see Galle Face with exceptional brilliant views from 22nd floor , while on the other side I could see Beira Lake and Cinnamon Life . This was particularly brilliant on New Year's eve when there was unbelievable fire works and drone show on Galle Face and Fire Works from Cinnamon Life over Beira lake. The Cleaning staff are brilliant and they even sometimes clean the rooms twice.Avartana Restaurant was Exceptional even though the 13 course meal i wanted my friends to enjoy took nearly 4 hours to complete. Aktar, Arshad, Dumindu, Nadeera, Divyan and Karthigai who work at Avartana served us well. I walked past Mrs Nita Ambani one morning after Breakfast and was in shock, at seeing her at ITC. Indian Ocean Pavillion [restaurant] and Peshawari Restaurant were good too. Had Buffet Lunch at Indian Ocean pavillion as well as Breakfast on most days. The Best part of ITC Ratnadipa is the Amazing Ahasa Bar on 29th Floor. The Spectacular Ocean views and the beautiful interior of Ahasa Bar was spectacular.....

They have still not fully worked out the main entrance with confusing Entrances at Ground and Level 1. You can't enter at Ground , but can exit at Ground level. I feel they need to get this sorted properly. Breakfast was chaotic. There was 400-500 people having Breakfast at same time, but the staff numbers were short. So you ask for Salt and Pepper and it may take 20 minutes before you see it , similiarly Butter took a fair while to come.

1. Location and the views of the beach and the city 2. The Breakfast is very inclusive, plenty of options for vegetarians, Indians, Chinese, Middle Eastern folks 3. The sense of resposnbile luxury - the overall UI/UX of every small detail. E.g. the emergency alert in the bathrooms 4. The artwork on the walls and the confluence of Indian and Sri Lankan sensibilities in every aspect of the property 5. The Luxury hours is a classic ITC touch, allowed us to wind down and summarize the day as a family 6. We've stayed at both the properties, ITC Ratnadeepa beats Shangri-La hands down

1. Some parts of the room did get slightly dusty, possibly due to ongoing construction in the residential tower...but it did not come in the way of the overall experience

Location and Confirtable

Lot of Indian Food

I had an exceptional experience during my stay! Mark, the personal trainer, was incredibly professional and tailored my workouts perfectly to my needs. Ashan from room service was always prompt and attentive, making sure I had everything I needed for a comfortable stay. Divanjalee and Sachinie did an amazing job with my manicure and facial treatment; I left feeling completely refreshed and pampered. A special thanks to Brendan at reception for being so welcoming and helpful throughout my visit. I highly recommend this place for its outstanding service! Greetings from Switzerland L.K

I stayed at this modern hotel and truly enjoyed the room's elegant decor and modern amenities. The view from the window was spectacular and one of the highlights of my stay. The bathroom was both spacious and functional, with modern design and luxurious toiletries. Overall, my stay was very comfortable and satisfying.

However, there were a couple of drawbacks. I did not like that there was a huge wardrobe with coffee and tea facilities in the middle of the room, which blocked the space. Additionally, the check-in process took a long time.

ITC was absolutely highly modern hotel in sri lanka. breakfast next day was great. staff was very friendly and accommodating. pool is great and view of the hotel is amazing

only thing i didn't like was i requested a sea view. but they gave me a river view. he told me there will be partial sea view but there wasn't. however my cousins joined later that night and they got sea view room. which im bit puzzeled since they said it was not available. but overall. i had a great stay. it was one of the best hotel i ever stayed

Amazing service and facilities. The staff were first class and everyone went over and above to make our stay enjoyable. Food and beverage was very good, the buffet breakfast had at least 4 X large stations representative of a different word cuisine. As it was our first time in Sri Lanka, the staff helped with some great spicy food and introduced us to egg hoppers. Thank-you Gayan for making us so welcome during meals and luxury hour, ensuring we had the best seat in the house! Loads or vegan and vegetarian options. Very comfortable clean rooms. The gym is very well appointed and has one of the most enthusiastic staff members who was genuinely interested in our health and fitness. (thank you Dulanajana) Every morning at breakfast a flute player, played enchanting music which was so relaxing and tranquil. Hotel security is good, all bags are screen (x rayed) outside. I wish I could remember everyone's name who made our stay so special.

The swimming pool on the bridge is not yet open, we were looking forward to swimming there. Had to wear long pants for luxury hour, the dress code was smart casual, which I respect, just wasn't expecting.