I loved the spa and the hotel was beautiful ! The staff were very friendly and accommodating. I really enjoyed my experience at the Japanese restaurant of the hotel also and the manager was very kind to recommend me excellent dishes ! I do one night stays in 5 star hotels in Switzerland relatively often, unlike others I stayed in this one allowed me to enjoy the spa through the day even after my check out, I really appreciated this !

The only slight flaw was that I expected a larger variety or food in the buffet at the breakfast, e.g smoked salmon (there was a type of salmon filet but I always enjoy a good classic smoked salmon) , I have seen better varieties and ingredients at other similar level hotels in Switzerland

Too much people. In the hotel they don’t have enough room to attend the number of people that they receive. A luxury hotel like this is unacceptable that you dont find seat to have breakfast

They made the eve new year in the small bar where was placed kids and babies all of them sleeping in the coach and not place for the people. I suggest that if they want to celebrate this party is much better that they make in the big hall The most boring new year eve in my life Also is much better that they don’t make this kind of events

The room was absolutely superb. Recently refurbished it presented beautifully. Well-designed with mostly excellent modern facilities. The very modern lights, blinds, curtains etc., control system caused a few problems. The hotel moved very quickly to solve them. Breakfast had to be carefully chosen but a classic French breakfast was available which we greatly enjoyed. The view of the lake was uninterrupted and very beautiful. The hotels fleet of restaurants is ideal for foodie guests. A combination of good Japanese and high quality French offered much to the palate. Even the Lobby Lounge could offer delicious dim sum.

We left an essential medicine at home and needed help from the concierge to obtain a small quantity for our 2 night stay. This was almost immediately dismissed as impossible. However, ultimately he delivered the required with a good grace the initial hostility was unexpected and unnecessary. The Anne Sophie Pic restaurant rose to magnificent heights with the lobster but some of the inter-dish small dishes were quite bizarre. The most disappointing was the bread cooked with camomile. Had the bread selection been better presented we could have avoided it.

Grounds were exquisite

The hotel displays photos of prominent past guests. That a photograph of Mussolini was displayed as a point of pride (and in the hotel’s main hallway) was offensive and in poor taste. The photograph should be removed.

Facilities, the spa (Polynesian massage was lovely) and room were gorgeous. So clean and peaceful. Love the Bluetooth speakers in the bathroom. Bedroom was spacious. Service was very nice. Enjoyed the ice room in the spa too. Love the sparrows and the breakfast choice.

A few times I asked for tap water and they charged me 7CHF for a bottle. A little annoying. When I told them, the lady said she would have to check whether this is the case with the waitress - which felt a little accusatory and they didn’t come back to me about it. The kitchen doesn’t have nutritional info for the meals (like calories and macros). This would be helpful for the health conscious. The gym has decent equipment but could be a little better equipped/spacious on the weight side - more legs machines/squat rack, space for lunges etc. A Peloton would be amazing. But overall it was a nice space.

Everything was amazing. Beautifully decorated for Christmas (truly magical), clean, amazing, top notch and helpful staff. Food was delicious in all of the restaurants (we tried them all). And also it’s very important to mention it was family friendly and kids were treat with respect and not like they are burden

Very friendly staff particularly Celestin. He made me feel at ease and was very helpful during the check-in process. Offered to take me on a tour of the hotel despite that I checked in well after midnight. He was kind and polite enough to check if I had settled well once I got to my room. I will certainly visit again

location, style , a beautiful hotel

light system in bedrooms is difficult to work. Impossible to switch on/off only one bedside light. Terrace lobby restaurant, very slow and not attentive enough service. Always a long wait for menu, then the order even with few people. Room with partial view of the lake is a misleading description. it’s VERY partial . If you go out on the balcony and look left you can see a small corner of the lake. It’s a garden view.

It’s a really beautiful hotel in a perfect location in a lovely city. The staff are all wonderful. Special mention for Alex, a brilliantly helpful concierge.

We had deluxe rooms on the third floor with lake and mountain views, but I was disappointed that there was no balcony from which to enjoy the fabulous views.

I specifically booked a room with lake view. It did not disappoint. Breakfast was great but could have had more salads. Exceptional service from the staff.

As with all hotels that allow pets in the rooms I am very cautious. Some people can be allergic not to mention hygiene. Why not have kennels that you can charge people travel with their pets. I don’t want to share a lift with dogs!